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Grand Mercure Shenzhen Oriental Ginza

4.0 out of 5.0

Recent guest reviews

The hotel room is excellent, location is excellent too close to metro station and staff are friendly and try to help , however the room wall doesn’t have Adequate sound insulation .. you can hear your neighbor room and if the take shower at night you need to wait until they finish to sleep

Ample room, good staff, bit old. Don't pay for breakfast unless you have too..... it's expensive and does not have many options. Convenient metro stop right in front of the hotel. The location has access to highways nearby.

Good location & Service. Very convenience for traveling from the airport. Metro exit is in front of the hotel. Suite Bay View room is very big. Facilities and amenity in the room are very good. Breakfast buffet is various.

We stayed for a night at Grand Mercure Shenzhen and we enjoyed our stay here. We had 2 rooms and both rooms are huge as compared to many other hotels we searched online. The rooms are very clean and the room amenities and comfort facilities are great. Nothing to complain about the rooms. Affordable for such location. The check in and check out procedure was very quick. Credit goes to the receptionist. Sadly, I forgot their names. Overall, it was an amazing stay and I would recommend this hotel!

This hotel is Really wonderful, I liked it so much, Clean and Big Rooms, WIFi, and Happy staff, and the most important is that The Hotel is located very Closed to the Underground metro station, and this is very important to take care about if you will Not Rent a Car !!, and another Great point is that The Price is Not High comparing to the other 5 Stars Hotels around, Finally i will Return Again and again to the same Hotel Every time i Visit Shenzhen City, and i do that a lot ;) happy days my Friends (-_*)

Been a member of the Accor Member for over 12 years and love being one with complimentary hotel stay. Love coming to Shenzhen from HK for stylish hotel stay and food. Location is good near MTR, Clean, tidy and excellent staff service. We've been here many time and will choose next time for quality stay. Wifi is good, comfortable bed.

Grand Mercure is one of five star hotels in Shenzhen. Their considerate and thoughtful! It has really good location nearby famous amusements and parks in Shenzhen. Staff and services are really good for they provide what the guests really need. You can also request for more than what you expect. Amenities are good too. A cake present from the hotel for our daughter’s 6th birthday today! Thanks, Grand Mercure.

I only stayed for one night at this very nice hotel. Of my several visits to the Shenzhen area this hotel was the best by far. Rooms are spacious and very clean. Cleanliness was overall exceeding Chinese standards. The pool, the gym, the rooms, all the furniture are in perfect shape. Breakfast buffet was large and had a wide variety of Chinese and also Western dishes. The gym has a large selection of machines.

I stayed here for a night for business. I must say the staff was very attentive and the breakfast selection was great. The Sports Bar was a bit timid, though - may be I got there a bit too early? The concierge team was doing their best to ensure I got the right taxi to where I wanted to go.

This is a very nice hotel that is located conveniently in between the Luohu/Huanggang border stations to Hong Kong and the Shenzhen airport, with a metro stop right out the front door. The room I was given was very large, large window view and with a very comfortable bed. Even though the location is convenient for transport purposes, there isn't too much in the immediate area to walk to. The one downside is the breakfast served in the lobby is insanely overpriced if you don't pay up front during your booking. With no other western breakfast options nearby, I would recommend making this request at the time of booking to save some money. Otherwise great hotel.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Executive Room, 1 King Bed

King 1 | Sleeps 3

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 3

Deluxe Room, Multiple Beds

King 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 775 reviews