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Grand Mercure Shenzhen Oriental Ginza

4.0 out of 5.0

Recent guest reviews

Very nice hotel for my business trip to Shenzhen. Easy access to cabs and subway. Clean and comfortable

Nice hotel, 3 min walking to metro station, (40 min to airport by metro)

It is ok but it is a "so called" 5 stars. For Western standard its like a 4 stars.

I stayed here for 3 nights during a business trip. The hotel, in general, was average, but I had some great help from the front desk when it came to arranging transportation

Amazing in every way. Couldn't have been any better.

I arrived at Shenzhen at this grand hotel and expecting a first class service... the receptionist who checked us in is sulky unlike the usual smiley face I expect from a hotel at this scale. I was tired after all the travel and am just looking for some easy check in.. she then put us in a smelly room(smoke)eventhough we have requested for a non-smoking room. Furthermore, the aircondition in our room is not working and it is more comfortable in the hall way than the room. The next day we upgraded our room to a bigger and nicer non-smoking room. Everything seems nice until we settled in- NO air-conditioner either!!! I hope they pay more attention to the comfort of the guests afterall it is Southern China. I cannot imagine if we were to be there in the summer. All said, however I have to compliment on the food in the Monsoon restaurant in the lobby. It is quite nice and reasonable, staffs are not attentive and nevertherless brought us the delicious food which is in my opinion nicer than other restaurants around the hotel.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Executive Room, 1 King Bed

King 1 | Sleeps 3

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 3

Deluxe Room, Multiple Beds

King 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 763 reviews