Enjoyed the stay here, rooms are very big and clean. Great bar with karaoke. Service is great, Patrick especially went above and beyond. Definately will be back next time around. Thank you Hard Rock!!

I used the bath bomb this time! The neat little amenities like this and the BT speaker with sub make the trip more enjoyable. The staff is always friendly and welcoming. I used concierge most every day to call me a taxi to get to various factories. Good times!

位置就在觀瀾湖新城對面馬路，向右行數分鐘的步程就是生態體育園，交通非常便利。Check-in時還有歡迎小食，小朋友都非常開心。房間很舒適，尤其房間內的大浴缸，很讚！ A very convenient location. The MH Mall is just opposite to the hotel. And the 生態體育園 is just next to the hotel. The room is comfortable. Great!

Room was nice, nice hardware and buildin Hi-Fi. However too long time for queue up for check in, arrived hotel at 14:00, queue up for nearly 45 mins for just a simple check in, staff was keep upselling the dinner and breakfast buffet and just ignore my impatient due to too long time of waiting. This was me and my boyfriend’s anniversary trip and I did send a email more than a month before to request for a special arrangement, and replied by reservation Grace that a ornament arrangement could be done, however nothing has been arranged. I was so disappointed by such a 5 star called hotel which have missed my request. I did call to operator to ask for if the pool provide any towel and the answer was yes, however, when I arrived the pool, I ask the staff in pool reception if any locker and towel could be provided and seems he did not understand what is locker! And also towel was running out of stock and his explanation was due to hotel full house and no towel could be provided and advise us to get back to room for towel, I was already all wet and how I could get back to room without any towel? No further assist was provided and seems he just ignore my question. Beside the pool was like a mess with all used towel everywhere with no one cleaning up and even no lifeguard? I’m so disappointed with such a service oriented hotel.

Most hotels in China, they can build the most fabulous building with International standard. However, when it come to service and people, you never know until you experience it. In Hardrock Shenzhen, I guess due to the fact their General Mmanager is from oversea, he got a special way to select and motivate his people. As a result, all of his staffs are well trained wit International level. Everytime when we stay at hotel, they consistently delivery the most superb experience, from the little touch (like you will see him bringing little teddy bear to kids with a big smiling face) to the good catering experience. Not to mentioned the room is really nice and cool!!!

When we checked in at the lobby of the hotel on the 5th floor, there was a very senior employee, who must be the manager. He was very enthusiastic to help us press the elevator and sent us to our room, which was very considerate.We booked the buffet of the hotel that night. In sessions restaurant, we also gave each person three kinds of oysters free of charge. The service of the waiter was also very considerate.The server sent my daughters two toys. thanks.

What an amazing property! The Hard Rock Hotel in Shenzhen stays true their brand, as a fun filled, friendly, and lively hotel. Excellent friendly staff, speak great English and are very helpful. Wonderfully immaculate facilities, no complaints on the room, very large for a Chinese hotel. Amazing dining! Simply delicious, with a great staff, huge portions and friendly service!! Must visit in Shenzhen!

Just only for one night for anniversary trip. I booked the room the day before and mentioned is anniversary. Hotel did a really great job for reply the guest and arrange the room for arrival. When check in I met Mr. Tony, thank you for the room arrangement and the service. Also the amenity and quick response from reservation team! Good job! Only one point need to mention is ..... the UBS charger area in room BOTH are not working ... you can see is broken ( photo attached ).. I didn’t call to fix as only one day ... don’t want to change room or waste the time ...

Stayed in the studio over the weekend and this was one of the best experience in Shenzhen. Room is perfectly clean with stylish design. We rented a electric guitar with amplifier and other accessory which is quite professional and satisfying for leisure players like us. The circular bathtub is certainly the highlight of the room! While leaving the hotel we saw a poor dog helplessly trying to avoid the rain under the roof of hotel, which one leg seriously injured. Hope the management can take care of it and deliver it to designated organization.