Park Hyatt Shenzhen

5.0 star property
Luxury Shenzhen hotel connected to the convention center, steps from Coco Park Shopping Center
VIP Access

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Photo gallery for Park Hyatt Shenzhen

5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Creator video
Lobby
Indoor pool, open 6:00 AM to 10:00 PM, free cabanas, pool umbrellas
5 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Room service
  • Free WiFi

Explore the area

Map
5023 Yi Tian Rd, Futian District, Shenzhen, Guangdong, 518033
  • Shenzhen Convention and Exhibition Center
    ‪6 min walk‬
  • Coco Park Shopping Center
    ‪1 min drive‬
  • Huaqiangbei
    ‪4 min drive‬
  • Shenzhen (SZX-Shenzhen Intl.)
    ‪21 min drive‬
VIP Access
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Room options

2 Twin Beds with City View

  • 517 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

1 King Bed Deluxe

  • 592 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed

1 King Bed with Skyline View Deluxe

  • 517 sq ft
  • Bay view
  • Sleeps 5
  • 1 King Bed

2 Twin Beds with Skyline View

  • 517 sq ft
  • Bay view
  • Sleeps 4
  • 2 Twin Beds

1 King Bed with City View

  • 517 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Suite

  • 1184 sq ft
  • Bay view
  • Sleeps 5
  • 1 King Bed

2 Twin Beds

  • 517 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

1 King Bed

  • 517 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Park Suite King

  • 872 sq ft
  • Bay view
  • Sleeps 5
  • 1 King Bed

Park Suite with Skyline View

  • 883 sq ft
  • Beach view
  • Sleeps 5
  • 1 King Bed

1 King Bed with Skyline View

  • 517 sq ft
  • Bay view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Shenzhen

Located in Futian, Park Hyatt Shenzhen is adjacent to Coco Park Shopping Center and within a 15-minute walk of popular sights like Shenzhen Convention and Exhibition Center. This 195-room, 5-star hotel has 5 restaurants, a full-service spa, and an indoor pool. It's connected to the convention center in central Shenzhen and also close to Huaqiangbei.

What's nearby

  • Shenzhen Convention and Exhibition Center - 6 min walk - 0.4 miles
  • Coco Park Shopping Center - 1 min drive - 0.0 miles
  • Huanggang Border Crossing - 2 min drive - 1.6 miles
  • Huaqiangbei - 4 min drive - 2.6 miles
  • Window of the World - 8 min drive - 5.3 miles

Getting around

  • Hong Kong Lok Ma Chau Station - 4 min drive
  • Shenzhen Convention and Exhibition Center Station - 6 min walk
  • Shenzhen Intl. Airport (SZX) - 30 min drive

Restaurants

  • ‪肯德基 - ‬11 min walk
  • ‪Costa Coffee - ‬12 min walk
  • ‪超级牛扒 - ‬11 min walk
  • ‪吴记老锅底麻辣火锅 - ‬12 min walk
  • ‪江南食府 - ‬5 min walk

About this property

Park Hyatt Shenzhen

Luxury Shenzhen hotel connected to the convention center, steps from Coco Park Shopping Center
Park Hyatt Shenzhen features a full-service spa, an indoor pool, and a 24-hour gym. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and concierge services. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, espresso makers, and safes are also available.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

THE SPA水疗中心 has 7 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is open daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Russian

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured self parking on site
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 308 per person
  • 2 bars/lounges
  • 5 restaurants
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Garden Pavilion
  • Glass House
  • Living Room
  • The Attic

Things to do

  • 24-hour gym
  • Concerts/live shows
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 48 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 308 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Park Hyatt Shenzhen Hotel Shenzhen
Park Hyatt Shenzhen Hotel
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Hotel
Park Hyatt Shenzhen Shenzhen
Park Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

Are free cancellation options available at Park Hyatt Shenzhen?

Park Hyatt Shenzhen offers free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do close to Park Hyatt Shenzhen?

This hotel is situated in Futian, just steps from Coco Park Shopping Center. You'll also find Huanggang Border Crossing and Huaqiangbei within a short drive.

Is there parking available at Park Hyatt Shenzhen?

Yes, secured self parking is offered for free at the hotel. Though parking is limited, electric car charging is also available.

Is a spa located at Park Hyatt Shenzhen?

THE SPA水疗中心 is the hotel's spa and services include body scrubs and facials.

Does Park Hyatt Shenzhen have a casino on the premises?

No, Park Hyatt Shenzhen doesn't have a casino.

Will I find an indoor pool at Park Hyatt Shenzhen?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

Is Park Hyatt Shenzhen good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, 2 bars, and a restaurant with al fresco dining.

Are there hot tubs at Park Hyatt Shenzhen?

No, but this hotel does have a steam room.

Does Park Hyatt Shenzhen feature a restaurant that includes a breakfast menu?

Yes, Park Hyatt Shenzhen has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Park Hyatt Shenzhen allow pets to stay free of charge?

No, pets and service animals aren't allowed at Park Hyatt Shenzhen.

Are there connecting rooms at Park Hyatt Shenzhen?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Park Hyatt Shenzhen?

The closest major airport to Park Hyatt Shenzhen is Hong Kong International Airport (HKG), which is 28.3 mi away (49 minutes by car). Another top airport is Shenzhen Intl. Airport (SZX), which is located 19.1 mi away (30-minute drive).

Can I book a room with a balcony at Park Hyatt Shenzhen?

No, at Park Hyatt Shenzhen, there aren't any guestrooms that list a balcony.

Does Park Hyatt Shenzhen have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Park Hyatt Shenzhen.

Park Hyatt Shenzhen Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 65 out of 80 reviews
Rating 8 - Good. 8 out of 80 reviews
Rating 6 - Okay. 3 out of 80 reviews
Rating 4 - Poor. 2 out of 80 reviews
Rating 2 - Terrible. 3 out of 80 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

KHOA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars

This was an amazing hotel to stay at. Service and breakfast was excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NYE 2024/25 Staycation

We spent New Year's Eve and two additional days at the Park Hyatt Shenzhen, and it was an absolutely amazing experience from start to finish. From the seamless check-in process to the incredible amenities like the free sauna, hot and cold pools, steam room, and beautifully maintained pool area, everything exceeded our expectations. The morning buffet was a highlight—delicious, diverse, and perfectly curated. A big thank you to the reception team led by Chris for their warm hospitality and to Edison and the breakfast team for their impeccable service. This was truly a memorable stay, and we can't wait to return!
Stayed 2 nights in Dec 2024

10/10 Excellent

Mona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service are excellent
Stayed 1 night in Dec 2024

10/10 Excellent

LOUISE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable clean and convenient.

Really comfortable stay for a family of 4 ( 1 baby and 1 toddler). They have even have slippers and toiletries ready for the kids! Location was extremely convenient. Walkable distance to major shopping areas and kids entertainment areas. Would definitely stay here again when in SZ.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kate, Bristol

Stayed 2 nights in Aug 2024

10/10 Excellent

Chi Hong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome concierge desk, very attentive
Stayed 1 night in Aug 2024

10/10 Excellent

Chi Tat Angus

Stayed 1 night in Jun 2024

10/10 Excellent

Michel

Stayed 2 nights in May 2024

10/10 Excellent

Chi Tat Angus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location right next to coco park. Walking distance for food and massage and right next to subway station too.
Stayed 1 night in May 2024

10/10 Excellent

Davide

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

unmissable

Stunning place. Amazed by the architecture concept (garden, kitchen, lounge...)
Stayed 4 nights in Apr 2024

10/10 Excellent

Davide

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A home away from home

welcoming place, with modern rooms and beautifully designed ambients (Lounge, Restaurants, Lobby) it is very likely to please.also the most.damding guests. The staff is really amazing, the food and the drinks are really good. So glad I choose this place. If I come back, this is the one I will always come back to. Also the location is very convenient, with one of the largest shopping malls nearby.
Stayed 1 night in Apr 2024

4/10 Poor

Kevin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s new, nice contemporary decoration. Too good food.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yi Kuang

Stayed 1 night in Nov 2023

2/10 Terrible

Ye

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ruined my day in Shenzhen

Ruined my day with poor service and communication. Things to share. 1. I sent my T shirt to be cleaned, obviously the staff who took my shirt never listened to my request upon handling. The next day their concierge called me asking again on how to clean. I confirmed with them many times to put the cleaned shirt in my room even with the red light on, however, they don’t listen to me. On the third day I found out there is something wrong with my shirt possible due to their over wash and I called the concierge, it took them forever to call me back…. 2. I don’t think they are qualified to be a 5 start rated hotel, all other competitive hotels even including 4 start hotels would prepare the slippers placed beside the bed, they are the exception. 3. I requested a different weight scale on the phone, the lady who answered the phone seems very impatient.
Stayed 2 nights in Oct 2023

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very quiet and new very clean. The room and furnitures are comfortable. Room service is nice as well. The staff are helpful and nice.
Stayed 5 nights in May 2023

10/10 Excellent

Jingyi

Stayed 1 night in Nov 2022

10/10 Excellent

Xing

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New and outstanding hotel in the heart of Shenzhen

Everything is perfect. Everything is new, the room facility is modern and new. the service is very friendly and kindly to everyone. the bar on the 48th floor has a very nice night view. only one thing is that the breakfast is not enough to choose but it's home made and fresh.
Stayed 5 nights in Jan 2020

10/10 Excellent

Kit Yung Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peace and quiet away from the bustle of China

incredible stay! Only glitch was the concierge booking for our car pick up upon arrival got missed but they more than made up for it with a room upgrade. Loved staying here and would return again for sure!
Stayed 4 nights in Dec 2019

10/10 Excellent

Hyung Geun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Vittoria A.

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here!

1st of all hotels.com indicates breakfast for 2, registration fest told us there was no breakfast included...then when I showed them my reservation she said “no only for 1”. Spent and house on hotel.com chat trying to figure it out useless. Next we headed to the elevator which randomly open on wrong follow and would no go up to our floor. Headed back down to lobby as was escorted up by manager. If that wasn’t bad enough...I ordered room service salt and pepper grinders were empty... $28 for scrambled eggs... Finally, I go to take a bath and it clearly had not been cleaned from prior guest... expensive earrings along with hair left behind. They told my colleague that I was not going to happy regardless and knew I would write a bad review... my colleagues room had a welcome note address to someone else! If in Shenzhen stay at the Regis!!! This is were I will go back on future visits ... BTW this in my 5th 3 week trip to C
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, great service. The staff are very knowledgable and professional.
Stayed 1 night in Oct 2019