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Futian Shangri-La, Shenzhen

5.0 out of 5.0

Recent guest reviews

I always stay in shangri la hotel futian. And I love to visit the lobby bar especially the service of Celina Chao Beside her the other service personnel are all great people with excellent service The lobby bar had a very tranquil ambient environment. Love the music and lightings

Stayed 4 nights in early April. Room is excellent. Location is faultless - close to fantastic food and shopping and public transport. Special mention of Daaphne and Michelle, two beautiful customer service staff, who surprised us with a bottle of wine and cake for my husband's birthday. A heartwarming gesture - special thanks and compliments to both ladies for such thoughtful initiative on their part. Would definitely return!

Great location ... in the centre of Futian, close to restaurants, Metro etc. Staff really nice. Lobby very large and opulent. Room very attractively decorated, very high end decor. Fitness facilities, pool exceptionally nice. Full lockers, steam rooms (wet and dry), relaxation rooms, towels, bathrobes etc. Fitness locker room staff very helpful. Equipment good. Ambiance excellent. Best fitness facilities I have had in a hotel. A few things: 1. We were there for 13 days, so wanted to fully unpack. We found a lack of proper drawers for clothing. 2. Single sink bathroom, toilet not separate ... it's a pretty high end hotel so we were a bit surprised. But overall the bathroom was also very opulent. For one person - perfect. 3. First room we were assigned smelled heavily of smoke. They sent up an air purifier which did nothing (as if). We changed rooms the next day. The next room was much better with respect to air, except the window coatings were completely fogged. We changed that room 2 days later and everything was fine. Again, surprising as it's a pretty high end hotel. Front desk staff was very accommodating and relatively easy to work with. 4. WiFi in our room was slow. My wife tried to keep up with some things at work and it was painful. I just went LTE on my iPad and phone. 5. There was a blue power light on the TV that was pretty bright, no way to turn off so we put a towel over it at night. Again, pretty high end hotel. 6. The breakfast buffet was over the top ... but bit to expensive for us to eat in every day. $36 CDN Per person. Would have preferred say a 8.5 out of 10 buffet at say $25 instead of a 10/10 at $36 but hey, it's the Shanghai La. At $25 they would have had us every morning. As I said, hotel is excellently located and we were a short walk from alternatives.

This is a great hotel in keeping with the usual hight standards of this chain. We received a very warm welcome upon arrival and this was followed by a very smooth check-in. The club room was excellent - spacious, clean, comfortable and fully equipped. The room was serviced twice each day. The club lounge was very good and we made use of the excellent meeting rooms too. Breakfast was fantastic! The lobby lounge was enchanting - with excellent entertainment by gifted musicians and great service. I got a great massage in the spa. The hotel is ideally located in the heart of the business centre. I would definitely use this hotel again.

Stayed at this Shangrila-La for 2 nights on business in Shenzhen. Top-notch service as expected from from the chain. Room is nicely furbished and generously-sized with a great view of the CBD (though I find the closet area a bit oddly-shaped). Also ample amenities for working in the room. Unfortunately not enough time to explore the hotel facilities, but made use of the generous late check-out policy to enjoy brunch at bed. Easy walking distance to big malls and cinema. 20 RMB cab ride to Futian border. Great for business travel and wish to return for leisure!

Was here on business for a couple of days. This place is conveniently located for Futian.There are a few small restaurants around the area and cafes, convenience stores etc. I liked the restaurant for the breakfast. They have an outdoor space as well. Service was also good.

I have visited the Futian Shangri La a number of times and it never disappoints even though th prices seem to have been hiked considerably since my last visit in 2015. The rooms are very big, almost like a suite. The lighting is good and can be controlled from the bed which is one of the points I always bleat on about in a hotel room. The other is desk high sockets of which there are plenty accommodating for plugs from a number of countries. I have only ever eaten in the cafe zen restaurant which has a very wide choice of good quality food. A word to the wise though: you get charged a flat rate of around $60 regardless of what you eat so make sure that you go in hungry and then clean the place out. The leisure centre is the best that I have ever seen in a hotel. There is a huge gym with all the kit, a 25 metre pool and even tennis courts on the fourth floor. I will never be able to tell you what other hotels are like in Shenzhen unless on one of my future visits the Shangri Luis full.

This was a delightful stay. Lovely room, warm staff. The spa facilities were clean and well kept. Very close to MTR. Staff made an effort to make us feel welcome, and helped us translate for us and helped get us to our vaeious destinations safely.

The entrance to this hotel is typically opulent but it was a warm and helpful welcome that really set this stay off on the right foot. I was lucky to be upgraded into a suite (always helps with the review) and the room was extremely conformable with a large, well-appointed bathroom. The indoor pool was inviting and the "free" spa facilities - saunas and plunge pools - helped to pass a few hours in a most relaxing way. There were some minor F&B service issues (room service sending me a wine that had been opened for days and was clearly past its best; and challenges in ordering from the waiters in the lobby bar) but all in all the entire team was on their game. The buffet breakfast was excellent!

High quality hotel, well located in Futian district. Walking distance to coffee shops, restuarants and bars. Clean modern hotel. Room was clean, well furnished and comfortable. Professional and efficient staff. Well equiped gym with plenty of exercise machines available. Good quality breakfast. I very much enjoyed my stay in this hotel and would highly recommend a stay here to relax and enjoy their facilities

4088 Yi Tian Road, Futian District Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

Located in Futian within a short walk of Shenzhen Convention and Exhibition Center, Futian Shangri-La, Shenzhen is within a mile (2 km) of Coco Park. This 528-room, 5-star hotel welcomes guests with 5 restaurants, a full-service spa, and an indoor pool. It's also near Shenzhen City Hall and Shenzhen Golf Club.


Relish the local and international cuisine at Cafe Zen, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


All 528 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and free bottled water are other standard amenities.

Property features

Guests of Futian Shangri-La, Shenzhen enjoy a full-service spa, an indoor pool, and a health club. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 600 per vehicle one way, as well as limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Reviews from Trip Advisor

Trip Advisor aggregated rating

94.0% of guests recommend this hotel

Total of 1287 reviews