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Futian Shangri-La, Shenzhen

5.0 out of 5.0

Recent guest reviews

The entrance to this hotel is typically opulent but it was a warm and helpful welcome that really set this stay off on the right foot. I was lucky to be upgraded into a suite (always helps with the review) and the room was extremely conformable with a large, well-appointed bathroom. The indoor pool was inviting and the "free" spa facilities - saunas and plunge pools - helped to pass a few hours in a most relaxing way. There were some minor F&B service issues (room service sending me a wine that had been opened for days and was clearly past its best; and challenges in ordering from the waiters in the lobby bar) but all in all the entire team was on their game. The buffet breakfast was excellent!

High quality hotel, well located in Futian district. Walking distance to coffee shops, restuarants and bars. Clean modern hotel. Room was clean, well furnished and comfortable. Professional and efficient staff. Well equiped gym with plenty of exercise machines available. Good quality breakfast. I very much enjoyed my stay in this hotel and would highly recommend a stay here to relax and enjoy their facilities

Was there on a group event in Feb for 2 nights as a part of a HK+Shenzhen trip. Once you enter the hotel, you will notice that everything is grand and oppulent - the massive chandelier, the oak panelled reception area... I was put up on the 24th floor city view room and the night time view of the Shenzhen skyline was certainly something. We also had a Gala dinner at their Grand Ballroom which was a nearly 20000 sq feet massive column free plush ballroom. The staff is helpful and courteous. However, I did have some issue with language with housekeeping staff. Overall a good stay.

Two nights in Horizon Club room. Very nice room, well maintained and can walk to the office. Horizon Club staff are great, very helpful and always available. Suggest the Horizon Club access room. Worth the extra price with breakfast and drinks/food at night.

Hard to imagine how to improve a hotel. The smells when you walk in the front door. The powerful colors. The perfect arrangements of real flowers on the dinner table. How they matched the placemats and chopstick colors. The flavors. The staff. The beauty of the locker rooms and indoor pool. The rooms themselves. How can it possible be better? Truly perfection.

Well located hotel with excellent facilities. A warm and friendly greeting from all staff from check-in to the time I checked out. Triple glazing ensures a quiet nights sleep in the comfortable beds. This is the second time I have stayed here and would recommend it to anyone wishing to stay in Shenzhen.

I had an extraordinary stay at the Futian Shangri-La Hotel during last holiday season. I've stayed at the hotel for the Christmas and the New Year. I've been invited to the Christmas Tree Lighting ceremony. It was a blast!! Such a nice event! Thank you Tiffany to arrange this for me. This made my stay even more enjoyable! The lobby lounge also had events for Christmas Eve and New Year Eve. Both were also successful and exciting. Thanks for the Guest Relation team, they were like families, they are Tiffany, Sherry, Jenny, Danni, Renne, Michelle, and Lary. Thank you for taking care of me during my stays.

From well furnished and comfortable room, speedy internet, Futian Shangrila meets the discerning business traveller needs fully. Horizon Club lounge, conference rooms, food and beverage choices, competes with the likes of a 5 star hotel property in Hong Kong. As for customer anticipation, the staff are well trained, professional and provide great service with attention to detail This is the hotel of choice when in the Shenzhen area and will return again. The staff on Horizon Club level are recognized who have made for an excellent stay.

I’ve wonderful stay at Futian Shangri-la Shenzhen. the hotel is beautiful and comfortable, location is very convenient.more importantly is excellent service provided from the staffs. I would like thanks to Tiffany Zhong and her team, Sherry , Renne, Lray, Danni,Michelle,they are very professional and attentive,every time I come back they always greeting me with lovely smile and chat with me like friend.highly recommended.

I have frequently stayed in this hotel for weeks at a time for business. The staff and hotel continue to meet my expectations for both service and value. I stayed at this hotel when it was brand new and still to this day continues to have that "new car" smell and appearance. Check-in is quick, the staff can understand us foreigners and the location can not be beat. The hotel is in a great central location to lots of shopping and restaurants - Central Walk, Wongtee Plaze and Coco Park.

4088 Yi Tian Road, Futian District Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

Located in Central Business District within a short walk of Shenzhen Convention and Exhibition Center, Futian Shangri-La, Shenzhen is within a mile (2 km) of Coco Park. This 528-room, 5-star hotel welcomes guests with 5 restaurants, a full-service spa, and an indoor pool. It's also near Shenzhen City Hall and Shenzhen Golf Club.


Relish the local and international cuisine at Cafe Zen, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


All 528 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and free bottled water are other standard amenities.

Property features

Guests of Futian Shangri-La, Shenzhen enjoy a full-service spa, an indoor pool, and a health club. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 600 per vehicle one way, as well as limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Deluxe Room, 2 Twin Beds, City View

Twin 2 | Sleeps 3

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Horizon, Room, 2 Twin Beds

Twin 2 | Sleeps 3

Premier Room, 2 Twin Beds, City View

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 1161 reviews