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Futian Shangri-La, Shenzhen

5.0 out of 5.0

Recent guest reviews

It was such a pleasure to stay in the Futian Shangri-La, the room on the 25th floor had the perfect view of the city, cozy enough for the business guest, had a walk in wardrobe and bathroom with a TV over the tub was the perfect relaxing experience after the hectic meetings throughout the day. Breakfast buffet had plenty to offer for all kinds of guests. Did not get time to explore the other recreational facilities but I trust they were good too. The location was perfect for being in the middle of the commercial zone with all the offices and the tube withing walking distance. Would love to stay there again.

Great location, nice atmosphere, surrounding are safe on outdoor workout. Rooms are neat, excellent foods, prices reasonable. Most of all, staffs are well educated and courteous. Guest relation team under the supervision of Tiffany are so nice and patiently attended to all of my needs in a short period of time.

Great service and perfect location in Shenzhen. Bella was kind and hospitable. Wonderful amenities and restaurants all within walking distance. Rooms are clean and well appointed. Breakfast is solid, but options abound.

Stayed here for an overnight biz trip. Hotel is in a convenient location. Above train station, two stops from Lok Ma Chau border crossing to HK. It's in a CBD area with the most prominent building being Ping An. Modern Resturants around and a "bar street" 6min walking distance away. This hotel is everything you expect from a Shang except the English competency.

I have been to many hotels around the world, futian Shangri-La Shenzhen has to rank on top of my hotel list. Great facility, and even better hospitality. Among all the great services they provide, the greeting girls at the lobby and magnificent and beautiful. One of them, Danni, goes extra yard to greet me and making me feel at home. Besides she remembers my name and chats with me every time I see her, it definitely makes me feel welcome and want to come again next time. In my view, Futian, Shangri-La is the number #1 hotel in Shenzhen, second to none.

I stayed there for a night and actually I stayed twice there. This time we got the normal room overlooking the city view. Two Shangri-La hotels are found in Shenzhen, one in Lo Wu which is much older and one in Futian which is new and more modern (actually we cannot describe Shangri-La as modern as they follow the classic style). Anyway, this one is much better than Lo Wu's one. The hotel offers full service and as we arrived late, we opt to order room service. We ordered a lobster salad and turn out it is quite awful. The lobster head seems to be reused and actually I wont say it is a lobster. It is basically a large prawn. Anyway we are hungry then we finish it. The hotel also gives gym and indoor swimming pool which are quite nicely-furbished. But seriously the cafe which charge you RMB5xx for dinner buffet is definitely over-priced.

Stayed at this luxurious hotel for six nights. I set my expectation high on this five star hotel, beyond cleanness and quietness as basics. And this hotel met almost all my expectations. The check-in was a bit dramatic. Apparently there was a onsite convention ongoing at the point of time of my check-in And guests lined up for five meters or so, lets alone those clinging at the left hand counter. The left hand counter was short staffed to handle this swamp of guests, whilst staff on the right hand counter had nothing to do. A bit of workload management and traffic control should have kicked in earlier. The rest of my stay was simply great. The hotel sits right in the centre of Futian. Super easy to stop a taxi and it takes you to anywhere in Shenzhen conveniently. Will stay again in future.

Hotel room was clean, tidy and luxury. The hotel is located in business area with a lot of restaurants. Merely the hotel 5 minutes walking available supermarket and shopping mall. Hotel is luxury and serve a good food. For my business trip was excellent but rates is little bit expensive. Overall I like the hotel as all shangrila hotels I used to check in.

I am actually writing this review in the room where I am staying so I don't forget what I have encountered. Arrived last night to get into a room with an unclean bath room with serious contamination of either cockroaches or other pests. So I get a room change but experiencing the same as one of our previous reviewers, it was supposed to be a non-smoking room but it came with smell, someone smoked in that room and the hotel probably didn't bother to do anything. Rooms are furnished with cheap carpet and wood. Wood cabinets and floor appear to be that sort of fake rosewood paint that stinks. Overall, if you are thinking "Hong Kong Shangrila's" this is NOT it. Personally, I will not come back to this hotel.

Whether you are coming from Hong Kong or arriving at the airport, the hotel is easily accessed by subway. The hotel is in the bustling CBD of Shenzhen surrounded by very modern restaurants, bars, and shopping, both local and foreign. Since Shenzhen's attractions are so far away at times, the metro access was very convenient. Also the staff are very friendly, attentive, and accommodating with whatever you may need. Stepping outside felt very luxurious, comfortable, and fresh with people enjoying afternoon tea, or late night dinners. The palm trees are a nice to see. The pool in the hotel has a 360 degree view of the surrounding area and has very nice jets (like in a jacuzzi) for lounging. Upon our arrival, we had to change our room many times, because the pictures on their website did not match the actual rooms and one non-smoking room even smelled like smoke. We had to upgrade until we got the room we saw in the pictures. Check your room before you pay, because if you don't like the room, it will save you the trouble of double payments and upgrades.

4088 Yi Tian Road, Futian District Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

Located in Futian within a short walk of Shenzhen Convention and Exhibition Center, Futian Shangri-La, Shenzhen is within a mile (2 km) of Coco Park. This 528-room, 5-star hotel welcomes guests with 5 restaurants, a full-service spa, and an indoor pool. It's also near Shenzhen City Hall and Shenzhen Golf Club.


Relish the local and international cuisine at Cafe Zen, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


All 528 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and free bottled water are other standard amenities.

Property features

Guests of Futian Shangri-La, Shenzhen enjoy a full-service spa, an indoor pool, and a health club. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 600 per vehicle one way, as well as limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Premier Room

King 1 | Twin 2 | Sleeps 3

Horizon, Standard Room

King 1 | Twin 2 | Sleeps 3

Executive Suite, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, City View

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 929 reviews