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Futian Shangri-La, Shenzhen

5.0 out of 5.0

Recent guest reviews

This is not a non smoking hotel. I could smell smoking inside hotel room. Compliant to club floor receiption and she was very helpful by change me to a room on the same floor. I tried to explain to her smell was everywhere inside the air condition duct and she simply responded to me that she can not stop guest smoking insid the hotel room. Very disappointing staying experience in this hotel.

just pefect as usual, bumped into Cara - the new horizon club staff in this hotel, and one of my favorate hotel staff, which is really nice, looks like Shangri-La Futian is getting more excellent staffs.

I left your hotel yesterday I had very very good stay. It is an awesome hotel and service is so much beyond exceptions. I would like to give a special thanks to 3 persons that was so nice and super helpful to me. The persons are Mason, Sherry Li and Jeffery Lin. When i arrived there was som problem with my booking and room and that was so super efficiently fixed by Mason. Sherry helped me and my friends with so many things that is beyond expectations and she is truly warm and very very kind as person, she makes you feel unique. Jeffery is so super efficient. Tiffany was also amazing to me with perfect service amd such a professional attitude. Ofcourse i will use the hotel again for my next time in Shenzhen. Best regards Johan Ekenstierna

I've had the great pleasure of experiencing the futian shangrila chi Spa twice during my stay in Shen Zhen. The therapists are highly skilled and pay careful consideration to any of your needs and expectation for the treatment. The products they use are of the highest quality. Highly recommended for a day of self-indulgence.

This hotel has everything you'd ever want while traveling. The rooms are beautiful and very clean! The restaurant has a wide array of food choices. The lounge in the main lobby is very relaxing and service is excellent. The Horizon club on the 37th floor is very attractive and provides a beautiful view of the Shenzhen skyline, especially at night. The hotel offers a great swimming pool, spa and exercise gym. The BEST thing about this hotel is the staff! They are very professional, courteous and there to ensure you have everything you need during your stay! Tiffany Zhong, the Guest Relations Manager, and Troy in the Horizon Club, are the best! They will ensure your stay is unforgettable! Looking forward to going back!

The hotel is clean, nice and located at the heart of the city, just like other shanghai-la. It has standard 5 stars facilities, including gym and pool. Hotel staffs are polite, and rooms are reasonably well decorated. You cannot says anything bad about this hotel, but you can get the same service and facility at lower price from other hotels. Price is over-rated.

very nice hotel, spacious rooms with antique furnitur , good location with walking distance to the metro and 10 minutes to the check point with Hong Kong located in very clean and very modern area with wide roads close to western restaurants and coffee shops

Stayed there for the second time in one year. Would like to give a shout-out to the great staff, led by Mr. Rudi Gimmi and also Ms. Tiffany at the welcoming team. clean rooms, friendly staff, and good location to the city centre.

Whilst on a holiday in Hong Kong we had the opportunity to make a quick hop over the border into Shenzhen and had good fortune to stay in the Shangri-La Futian. We arrived middle of the evening and checked into a suite, this was fantastic. We both agreed that this could easily become a base for someone who was working in Shenzhen on a protracted business trip. The suite was great, lots of space, good lighting, plenty of work and relaxation areas. Separate toilet if you had visitors to your suite. The view of the Shenzhen skyline is fantastic and although not iconic like Hong Kong, still quite special. Our only one negative comment about the room was that there was a very slight cigarette odor, which my partner could smell. The Club Room facilities were good, although due to our very tight schedule we were unable to enjoy for any length of time. We took breakfast in the main restaurant, the choice of food was excellent, the room temperature perfect and staff were all attentive but not to the point that it felt like you were being rushed. Considering this hotel is in China we felt that the numbers of staff who were confident in speaking English was good and those that were unsure or wanted to double check that they had understood our query soon checked with colleagues. All of the staff that we encountered during our stay were very pleasant and I must say a credit to the hotel. If we have the opportunity in the future to visit Shenzhen we will definitely be returning to this hotel.

My experience and 5-day stay with Shangri-la was further enhanced by the Guest Relationship Manager, Tiffany. I was so glad that i met her upon arrived at hotel. She is indeed a very helpful pretty lady, willing to resolve my issue encountered with full attention and timely follow up, and willing to spend effort and think from guest's experience. It is make my stay memorable with Shangri-la Hotel. She is such a wonderful memory i bring it back home.

4088 Yi Tian Road, Futian District Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

Located in Futian within a short walk of Shenzhen Convention and Exhibition Center, Futian Shangri-La, Shenzhen is within a mile (2 km) of Coco Park. This 528-room, 5-star hotel welcomes guests with 5 restaurants, a full-service spa, and an indoor pool. It's also near Shenzhen City Hall and Shenzhen Golf Club.


Relish the local and international cuisine at Cafe Zen, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


All 528 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and free bottled water are other standard amenities.

Property features

Guests of Futian Shangri-La, Shenzhen enjoy a full-service spa, an indoor pool, and a health club. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 600 per vehicle one way, as well as limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Premier Room

King 1 | Twin 2 | Sleeps 3

Horizon, Standard Room

King 1 | Twin 2 | Sleeps 3

Executive Suite, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, City View

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 879 reviews