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Futian Shangri-La, Shenzhen

5.0 out of 5.0

Recent guest reviews

This has got to be the worst hotel in Shenzhen! The staff are so rude that once my family was watching tv in our room and a staff rang the doorbell, but we didn’t hear the doorbell so the staff just helped herself and stomped in! I will not go to this hotel again

When i chdvk in, the staff couldnt located my reservation. And i need to wait 15 mins, finally found my reservation. The Air conditioning in room was noisy and call the staff, he said is noisy N unable to fix it. It worst for over hk1800.

My husband & I are very delighted to celebrate anniversary at Futian Shangri-La. They have decorated the room and prepared amenities which are surprised and impressive. Futian staff are very polite and cheerful with good attitude.

Picked the Futian Shangri-la for my stay place during my recent family trip to Shenzhen, and WOW the experience was amazing! Food was fantastic (from their restaurant menu to the in-room dining) and all the staffs were super friendly! The room was also very spacious and well-furnished! RECOMMENDED!

Had the opportunity to stay at this wonderful hotel for about 4 days. Located at a prime location, well connected. no words to describe the staff of the hotel who are very helpful and always ready to assist. during my stay, never once found language skills of the staff to be a barrier. Horizon club rooms where really amazing and well kept. cocktail time at Horizon Lounge where great so was the other restaurants at level 1. looking forward to visit again soon.

We stayed in a Horizon Club room for our anniversary. It was everything we had hoped for - beautifully appointed room with lovely amenities. Aside from the luxurious room, really enjoyed the spa, the pool, restaurants and the spa facilities. But what made this trip particularly special was that the staff really recognised that we were there for a special occasion and went above and beyond expectations to make us feel incredibly special, and well looked after. Huge thank you to Jenny Liu (Front Office Service) who co-ordinated some fabulous personal elements - the most touching, aside from generous gifts delivered by hand, was a handwritten and decorated card. Inside, not just a short note, but a long, lovingly crafted message. Big thank you also to Smith from concierge who also made us feel very special and helped us celebrate our anniversary. Another thanks must go to Akeelah Cai (Customer Sales) who was very kind and efficient in her communications when we informed her that we would be visiting for a special occasion - thank you so much Akeelah. We will be back, and will definitely be recommending the hotel to our friends. It's the perfect luxurious weekend break from Hong Kong.

Considering it was my first time in Shenzhen, I have to say that it was very good to stay in this hotel. I liked very much the service and the facilities. Location is also very good as you have a lot of restaurants and bars for the night.

I have had the pleasure of staying at the Shangri la hotel in Futian, Shenzhen many times over the last 20 months - I'm happy to give a review: Location: The hotel is situated in the central financial district of Shenzhen, and is perfectly located close to all the best restaurants, malls, bars, nightclubs, parks, museums - all an easy walking distance. Transport: The hotel sits directly above the Futian train station (second biggest train station in the world after Grand Central in NY), you can easily get on the metro to anywhere in Shenzhen, or hop on the bullet train and be in Guangzhou in 36 minutes! Taxis are cheap and readily available from the hotel. Buses are available, however I would not recommend These, as taxis and the metro will get you around this huge city with ease. The hotel: The Shangri la hotel in Futian has an immense lobby with beautiful flower arrangements and exquisite lobby lounge. The welcoming staff are excellent - nothing is a problem and they will help you with a big smile. Bella in particular is a fantastic representative of the hotel, always there to make sure check in and out is seemless - fantastic staff member. Tiffany the customer service manager is extremely good at her job - making my stays such a pleasure. My premier mini suite was ready with a DVD player already set up, fruit, chocolates and sparkling water waiting for Me, with a lovely hand written note welcoming me back to the hotel. I couldn't fault the staff at the hotel; from cleaning staff to management, they are highly professional, attentive and will do everything to make my stay totally enjoyable. Rooms: I usually stay in a premier king room. These are fantastic and well priced. From a big desk, comfortable couches and a huge bed. The rooms are maintained very well and the bathroom is beautifully appointed with marble and even a tv in the bath! The views are incredible, overlooking the city or the civic park (or both) - the night view is simply stunning. Hotel restaurants, bars: The 3 restaurants are fantastic - Cafe Zen for breakfast is so good. Shang Garden is excellent for dinner serving fine dining Chinese fusion cuisine. Seventh Son is simply stunning (a little pricy, but worth it for the treat). The garden bar next to Shang Garden is very relaxing - there are 2 singers who are really good, singing all of your favourites, great to relax with a drink. Horizon Lounge: I can't recommend this more - it is incredibly beautiful with amazing staff. Great food and the best views in the house as it is located on the 37th floor. Pool, Gym etc Again, these facilities are top rate. The gym has the best machines and is huge! The pool is heated with an amazing view of the city - the changing rooms are beautifully appointed, and after a swim you can hop in the steam room, then enjoy a dip in the plunge pools. Loyalty program: Excellent never benefits, which get better as you move up the tiers as you stay longer or more often. You can collect rewards points that can redeemed at the restaurants, upgrades, transfer to airpoints and much more - Golden Circle Conclusion: Best location, best staff, best rooms, best facilities and great loyalty program. I highly recommend this hotel to any business or pleasure traveller. Regards Nik Nigro From New Zealand

Awesome hotel and service is so much beyond exceptions. I would like to give special thanks to the wonderful staff there, they were so nice and super helpful to me and family during 4 night stay there. I have stayed there more than many nights for last many years. But this time it was made very special for my first family stay. Rudolf Gimmi from management was so special and helping me in many ways. Appreciate it very much. I felt like I was at a home away from home. During my brief stay, so many of the staff made me feel welcome and were very helpful. Also to mention Scott Xu from the Café was outstanding and Jonas Pan from Café too. Also Victoria Wang for all the help. I will definitely stay here again for my stays. Thanks again Rudolf and the staff- Please pass my appreciation

i had a superior stay at the hotel. It was beyond my dream and the service made me smile so much. Especially one girl Emma working in the first floor restaurant, Emma makes me so happy every day i meet her。 She is so natural in all she fo. Thanks for an awesome stay! This hotel has 5 star service

4088 Yi Tian Road, Futian District Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

Located in Central Business District, Futian Shangri-La, Shenzhen is within a mile (2 km) of sights such as Coco Park and Shenzhen City Hall. This 528-room, 5-star hotel welcomes guests with 5 restaurants, a full-service spa, and an indoor pool. It's also near Shenzhen Convention and Exhibition Center and Shenzhen Golf Club.


Relish the local and international cuisine at Cafe Zen, one of 5 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is served for a fee each morning.


All 528 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Minibars, coffee makers, and free bottled water are other standard amenities.

Property features

Guests of Futian Shangri-La, Shenzhen enjoy a full-service spa, an indoor pool, and a health club. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 600 per vehicle one way, as well as limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Deluxe Room, 2 Twin Beds, City View

Twin 2 | Sleeps 3

Horizon, Room, 2 Twin Beds

Twin 2 | Sleeps 3

Premier Room, 2 Twin Beds, City View

Twin 2 | Sleeps 3

Premier Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 1087 reviews