The host was excellent communicating with us and had very detailed instructions on where to park and how to access the unit. He also gifted us a Starbucks gift certificate as an amenity which was a very nice surprise!The room itself was very clean and well stocked with paper plates, silverware, coffee, towels etc..The reason for the low rating is the pool area and entrance to the room was unkempt. An old rusted refrigerator was to the left of the entry door, the screen door could not be closed and had to be dragged out to open it, finally the pool looked like it hadn’t been cleaned in a long time and smelled. Pool cleaning equipment, chemicals and hoses were spread across the pool deck. Unfortunately The ratings of “ exceptional “ were very inaccurate.