Macdonald Aviemore Highland Hotel4.0 out of 5.0
Recent guest reviews
I am still currently staying here, and will regretfully have to do so for another 7 nights. I am here for a conference which starts on Thursday and ends on Monday, but I am still staying till Wednesday. I would like to leave here as soon as the conference ends, but I am on a budget and I fear I would have to pay for all the nights booked. I arrived on Monday just before 2pm after a flight and feeling ill, and luckily a room was available for me. There was no one to help me with my luggage, and the directions to the room and building were vague and unhelpful. (And certainly not wheelchair accessible.) Once I had navigated my way to my room, I opened the door to a small and stiflingly hot en suite bedroom. I immediately opened the window as wide as it could go, which is not much. But still it was terribly hot. I called down to reception later in the day to ask if there was perhaps a fan I can use, but the receptionist said there wasn't one at all and that there was nothing they could do. I said that I would have to go and buy one the next day, and he said 'okay.' By now I was feeling terribly ill, so I napped but eventually the heat woke me up. The wifi is very poor, and therefore I was limited as to what I could do. I ordered the fish and chips to my room for dinner, which was awful and soaked in oil, and entirely over-priced. GBP14 plus a GBP5 tray charge. By 21:30 I decided to retire, but the strangers in the (inter-leading) adjacent room were either playing heavy metal music or watching some kind of screeching TV show (sadly I cannot attach the video I recorded.) I left it for half an hour or so before I eventually went down to reception and told them about the noise, and fan situation again. He said 'maybe just give the neighbours an hour or so to quiet down' ( by this it was 10.30pm already.) I then showed them the video I had taken and stood my ground, the bartender overheard and said there was a fan upstairs so they scuttled off to get it. I stayed there about another half an hour until they had sorted everything out. Thankfully it was quiet when I returned to my room. I ordered the room service breakfast (GBP19.50 plus tray charge) which was a small bowl of cereal and some small danish pastries (without preserves or anything.) Extra charges were added for a water bottle. After going down to the restaurant to see what was available for lunch, the area was absolutely dead, and I waited 20 minutes before going back to my room. I looked at the room service menu for a sandwich, but prices ranged from GBP9.50 to GBP12 plus GBP5 tray charge. I got fed up and went down to Tesco, where I bought two sandwiches, pastries, fruit, and instant porridge, all for the price of a single hotel meal. I also just boiled water and let it cool before refilling my water bottles. Amenity-wise, the room and bathroom are both very small. Two people could uncomfortably share this 'double' room. Almost everything is 'call down to reception/housekeeping for this item.' (Photos attached.) There is mould on the bathroom ceiling and shower is not powerful, yet still water ended up everywhere, despite the mat. The radiator does not work. The bedding smells used, and furniture dusty. Hairdryer and safe provided. Bathroom toiletries are very nice. I feel as though when more people arrive for the conference they might up their service, but so far they do not seem to care for the small amount of guests staying here. It is certainly not worthy of its' 4 star rating, which is saddening and disappointing. It is an awful feeling to dread the rest of one's holiday.
Great dinner and breakfast in the hotel, clean and well presented room with nice decorated bathroom. Great location, very close to town centre, nice facilities on site. Friendly and helpful staff and plenty of parking spaces Hallway and lifts however in accomodation block of hotel were tired and dated and a window had been smashed, this could do with an update as these may create a negative first impression of the hotel. Other than this small issue a great hotel
Rooms ages great locations a Is amazing !! Stunning views of the hills and mountains. Only reason very good was given is the fact that bedroom window does not shut potbelly with out physically having to bend hinge in. Contacted room service was advised of how to close a window . Iam 35 I know to do this as have Done s few times in my life before !!! They sent s chap up to try and he had to bend hinge inwards and said that's how it should be done and just not to watch I don't hurt myself doing the same !!! Just tried it and its pure rip your finger off stuff !!! If I was not for the fact that only here 2 nights and this is last night (first time opened window ) I would have asked to be moved rooms as light sleeper and noises early morning wake Be I would have requested a room change !!! . Not good crack asking guest just to be careful with there fingers !!!
Reception staff professional and check-in was quick. Room and bed were a good size. Bathroom was clean and bath was full size which pleased my tall husband, he was able to stretch out. Toiletries provided are Arran Aromatics Apothecary - lovely. We were disappointed to find that the shopping centre was not open on the Sunday. We went to book a table at Giovanni's the Italian restaurant and was disappointed when advised that as it was Sunday it wasn't open either. The buffet breakfast was lovely a good choice to suit all tastes. We found the area around reception to be like the Marie Celeste there wasn't another soul to be seen a definite lack of atmosphere. Would stay again but I don't think I would book a stay that included a Sunday again.
We visited Jakes Bar which is in the McDonald highland resort complex just after Carrbridge. The staff were just so lovely and helpful and the ambience was spot on with the sparkly light. The food was delicious with all 4 of us clearing our plates. Steak pie,kids hot dogs meal and strawberry eton mess were eaten up quickly with nothing left over. Would highly recommend.
I was amazed to see the lovely rooms of Hotel. The behaviour of the hotel staff was very good, courteous and helpful. Unfortunately, i met with a small accident, where the night manager and receptionist came as a saviour for me otherwise we would have screwed our coach trip and next day (BIG THANKS TO THEM). The vicinity of the resort was amazing and a must visit for anyone visiting around Inverness. I was frustrated because of my tour organiser to book a hotel away from Inverness but after looking into the environment and rooms, my disappointment and anger were way gone. My family loved the place and hotel very much. Thanks for the amazing service, wish you all the luck to continue your best of the services. I will surely visit again if going to visit around Inverness and will recommend all my buddies to stay in McDonalds Highland resort.
Room was clean and staff were all very good, Courteous and helpful. Unfortunately i just can't see how this hotel is still classified as a four star Hotel. I have been staying here at least once a year for the last 5 plus years, but unfortunately i think this will be our last time. There just hasn't been any visible investment anywhere in the whole time we have been coming up here. Every year less and less of the resort seems to be operational, The room, although clean enough - was a bit run down with a broken bathroom door etc. The communal areas / Leisure facility is pretty much the same really - all very shabby. It really doesn't justify the high prices they charge. It is a real shame because Aviemore is a wonderful place, and Macdonald couldn't ask for a better location - it just needs long overdue investment.
We arrived on Friday and our room was available when we arrived at 1-30 ! Bonus as we were told we wouldn't be allowed in till 4pm when booking !! The room was a good size, very clean , a comfortable bed and the shower was amazing !! The breakfast was really good , and the staff were really friendly .. Would luv to return again soon , but it is pretty expensive ....
Took my little boy to the soft play today once playing for a bit we ordered some ice cream, the man serving dished up the ice cream then picked up 2 spoons then ran them under the tap and wiped them with his finger to clean them then he dryer the spoon on his apron.. I then asked for other spoons he said I don't have any more, so I took 2 plastic forks . Very disappointed that he didn't seem to care what he had done.
Even before arriving at the MacDonald Aviemore Resort my dealings with the reservation team had been great. They had spotted that I had made two bookings (we had initially thought we would only stay one night) for two of their hotels and asked if we would like to be in the same room for both nights instead. Arranged via email we had our booking changed to two nights at the Highlands Hotel. Slight confusion when booking in because it was still down as two separate bookings but easily resolved once we explained there should be a second night. Our room was lovely. Clean and tidy with all the usual facilities available. The only thing I found a bit weird were the doors (on both sides of the room) to adjoining rooms. The couple next door to us had the television on rather load and we were able to hear every word. That said this was only for the first night. Had there have been a family with children in the room next to us I would have been less than impressed. On the upside: the reason for our trip was a special birthday and we had been left a birthday card and a bottle of red wine with compliments of the housekeeping team to help us celebrate. It's the little things that matter. We ate dinner in the Aspect restaurant and enjoyed the Set Menu meal. I would say that the long waits between courses were more suited to couples wanting to enjoy a nice meal and not be rushed. There were families, with small children who were not used to waiting for their food to arrive (and allowing them to run around the restaurant). Food and service were all really good and we would happily eat here again. Overall our stay was really enjoyable and we shall definitely be going back.
Located within a leisurely stroll of Cairngorm Brewery, Macdonald Aviemore Highland Hotel is within a few miles (5 km) of Rothiemurchus Estate Visitor Centre. This 151-room, 4-star hotel welcomes guests with 5 restaurants, a full-service spa, and an indoor pool. It's in a national park and also near Speyside Wildlife and Craigellachie National Nature Reserve.
Enjoy dining at Giovannis, one of 5 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Macdonald Aviemore Highland Hotel's 151 rooms provide ironing boards. Guests can enjoy satellite TV and stay connected with free WiFi. Hair dryers are also included.
Macdonald Aviemore Highland Hotel features a full-service spa, an indoor pool, and a children's pool. You can put free parking to good use if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this ski hotel include a health club, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 753 reviews