I don't want to hear any longer about "Southern hospitality", because (at least in this hotel) it is a myth. When arriving at 3.00pm the room was not ready. I got a new room on the end of the hall, which is not really you want to look forward to when you have two kids with you. This process to get the "spare" room took another 10 minutes. No thank you for staying at check-out, maintenance staff did not say hello or thank you for me holding open the doors, and the cleaning staff was not one "inch" better in their customer appreciation. The wireless internet they are offering is a catastrophe, and my suggestion is not even to bother to unpack your laptop to do some work online. It was a bad experience and I would not recommend this hotel to anybody. The reception gals were overwhelmed with their work and need to learn about consumer satisfaction and how to engage with kids as well.
Clean, modern and reasonably priced to meet all of the standard needs of a frequent traveler.
The hotel itself is conveniently located, very nice and clean. When I stayed there for a Tuesday night there were very few guests (parking lot all but empty my entire stay) and the overall activity status of the hotel was very quiet, except for staff - which outnumbered guests by at least 10:1. Even with this being the case, they put another guest right next door to me on the 3rd floor. When we were both in our respective rooms, I could hear every word of her phone calls, anything she had on TV, and her bathroom activities. We did not have connecting rooms, nor were we in a common party - I never saw this person, only heard her. Basically, VERY thin walls with little to no insulation. This is a BIG deal for me, as I have a hard time sleeping anyway and is the primary reason I am giving it 3 stars instead of 4. When I mentioned this at checkout to the front desk, they said "I know, you can hear a lot can't you?" and emapthized with me as if it was not the first time they've heard my plea. I don't understand why hotels put people in rooms right next door to one another when there are so few rooms occupied. At least skip a room... Surely that won't incovenience the cleaning staff too much - they're only going to be in one room at a time anyway... I digress. There was a also HUGE gap between the bottom of my room door and the floor allowing lots of hallway light & noise into the room (albeit noise was infrequent due to so few guests.) I like a dark and quiet room to sleep, so I put one of the bath towels in front of the gap to correct this issue. The bed was excellent; linens & towels clean & fresh and there was pleanty of storage space as well as a fridge and microwave. They put out breakfast for what seemed like a high census day even though it was LOW census and thus all the food quickly became stale and less than desirable. HI-Express usually has a hot breakfast, so if you are expecting the usual get there early to get fresh food. Serving starts at 6:30am. I was told by the staff (who were exceptionally friendly and attentive, mind you) that the facility used to be a Comfort Inn & Suites before being converted to an HIX. Some of the furniture in the rooms appears to be left over from the conversion. Oddly, cold water only came out of the tap for about 10 seconds and then it turned quite warm, regardless of where I positioned the faucet lever. This made things like brushing teeth, taking vitamins, etc. quite interesting. The last guest's checkout receipt was still under the door when I checked in (with their name, address, etc. on it) even though the room had been serviced. Seems like housekeeping would have picked that up to protect said guest's privacy. Overall a nice/new-looking place, relatively clean with a super nice staff and a decent deal for the price. Just be aware of the issues mentioned above if they are buttons for you.
Within a short walk of Crosswinds Golf Club, Holiday Inn Express Savannah Airport is within 2 miles (3 km) of Tanger Outlets. This 80-room hotel welcomes guests with conveniences like an outdoor pool, an indoor pool, and an arcade/game room.
Guests staying at Holiday Inn Express Savannah Airport enjoy an indoor pool, an outdoor pool, and WiFi in public areas. Staff members can answer questions about accommodations, and also provide a safe deposit box at the front desk. Additional amenities include a meeting room, an arcade/game room, and free newspapers.
I don't want to hear any longer about "Southern hospitality", because (at least in this hotel) it is a myth. When arriving at 3.00pm the room was not ready. I got a new room on the end of the hall, which is not really you want to look forward to when you have two kids with you. This process to get the "spare" room took another 10 minutes. No thank you for staying at check-out, maintenance staff did not say hello or thank you for me holding open the doors, and the cleaning staff was not one "inch" better in their customer appreciation. The wireless internet they are offering is a catastrophe, and my suggestion is not even to bother to unpack your laptop to do some work online. It was a bad experience and I would not recommend this hotel to anybody. The reception gals were overwhelmed with their work and need to learn about consumer satisfaction and how to engage with kids as well.
Clean, modern and reasonably priced to meet all of the standard needs of a frequent traveler.
The hotel itself is conveniently located, very nice and clean. When I stayed there for a Tuesday night there were very few guests (parking lot all but empty my entire stay) and the overall activity status of the hotel was very quiet, except for staff - which outnumbered guests by at least 10:1. Even with this being the case, they put another guest right next door to me on the 3rd floor. When we were both in our respective rooms, I could hear every word of her phone calls, anything she had on TV, and her bathroom activities. We did not have connecting rooms, nor were we in a common party - I never saw this person, only heard her. Basically, VERY thin walls with little to no insulation. This is a BIG deal for me, as I have a hard time sleeping anyway and is the primary reason I am giving it 3 stars instead of 4. When I mentioned this at checkout to the front desk, they said "I know, you can hear a lot can't you?" and emapthized with me as if it was not the first time they've heard my plea. I don't understand why hotels put people in rooms right next door to one another when there are so few rooms occupied. At least skip a room... Surely that won't incovenience the cleaning staff too much - they're only going to be in one room at a time anyway... I digress. There was a also HUGE gap between the bottom of my room door and the floor allowing lots of hallway light & noise into the room (albeit noise was infrequent due to so few guests.) I like a dark and quiet room to sleep, so I put one of the bath towels in front of the gap to correct this issue. The bed was excellent; linens & towels clean & fresh and there was pleanty of storage space as well as a fridge and microwave. They put out breakfast for what seemed like a high census day even though it was LOW census and thus all the food quickly became stale and less than desirable. HI-Express usually has a hot breakfast, so if you are expecting the usual get there early to get fresh food. Serving starts at 6:30am. I was told by the staff (who were exceptionally friendly and attentive, mind you) that the facility used to be a Comfort Inn & Suites before being converted to an HIX. Some of the furniture in the rooms appears to be left over from the conversion. Oddly, cold water only came out of the tap for about 10 seconds and then it turned quite warm, regardless of where I positioned the faucet lever. This made things like brushing teeth, taking vitamins, etc. quite interesting. The last guest's checkout receipt was still under the door when I checked in (with their name, address, etc. on it) even though the room had been serviced. Seems like housekeeping would have picked that up to protect said guest's privacy. Overall a nice/new-looking place, relatively clean with a super nice staff and a decent deal for the price. Just be aware of the issues mentioned above if they are buttons for you.
