Clean….courteous staff
clean friendly
The suite was well appointed, plenty of space. Great lighting. Outdoorpool was nice.
Staff pleasant and helpful. Clean
Staff was terrific; bathroom could use some work. Ceiling leaked at end of our stay and some crevices around shower and toilet could use a better scrub. But I was really impressed with how nice and responsive staff were. They were 5 star. Also excellent location.
easy friendly check-in
Lovely !
Downstairs in lobby was very nice
Great location! Lobby and lounge area are very nice. The rooms need to be updated.
Great staff, clean room and quiet.
The decor and staff were both very nice. The restaurant wasn’t impressive. The rooms were a little on the small side and need updating. Towels were very rough.
Loved
The property has a good location, great parking and is generally pretty good. It's becoming a bit dated. I wish they would install more hooks and shelves because there is nowhere to put things in the bathroom.
Proximity to downtown, entrance to Congress Park from the rear of the parking lot. Covid clean efforts were clear and reassuring.
Holiday Inn Saratoga Springs, an IHG Hotel places you next to Congress Park and a short stroll from other popular sights like Saratoga Springs City Center. This 168-room, 3-star hotel has a restaurant, an indoor pool, and a 24-hour gym.
This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other amenities include microwaves, minibars, and coffee makers.
Guests staying at Holiday Inn Saratoga Springs, an IHG Hotel enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and a seasonal outdoor pool.
Clean….courteous staff
Thank you so much for sharing the 4 out of 5 review, John! We very much hope to have the opportunity to host you again in the future so that we may earn a perfect, 5 out of 5, review!Kevin
clean friendly
Dear William,On behalf of our Holiday Inn Saratoga Springs team, thank you for spotlighting our dedication to cleanliness and friendly service. We cannot wait to welcome you back, so please return to Holiday Inn Saratoga Springs for an even better time; we're confident we can earn that fifth and final star.Sincerely,Kevin TuohyGeneral Manager
The suite was well appointed, plenty of space. Great lighting. Outdoorpool was nice.
Dear Tammy, It was wonderful having you as our guest recently! We work hard to meet expectations like yours, and we’re happy to hear our well-appointed suites and fantastic amenities hit the mark for you. Thank you for taking the time to share your experience, and we hope to welcome you back soon!Sincerely,Kevin TuohyGeneral Manager
Staff pleasant and helpful. Clean
Dear Carol,Our friendly staff was happy to serve you during your travels. We trust you had a restful stay in our clean accommodations, and we thank you for taking the time to share your experience. It would be our pleasure to serve you again.Sincerely,Kevin TuohyGeneral Manager
Staff was terrific; bathroom could use some work. Ceiling leaked at end of our stay and some crevices around shower and toilet could use a better scrub. But I was really impressed with how nice and responsive staff were. They were 5 star. Also excellent location.
Dear Monica,Thank you for sharing your feedback about your recent stay with us. We're thrilled to hear that our staff provided you with terrific service. However, we appreciate your comments regarding the areas for improvement in the bathroom, and we apologize for any inconvenience caused by the ceiling. Your feedback will be shared with our team to ensure we address these issues promptly. Your satisfaction is important to us, and we're committed to continuously improving our guests' experiences. We hope to have the opportunity to welcome you back for a truly outstanding stay in the future. Sincerely,Kevin TuohyGeneral Manager
easy friendly check-in
Dear Takahiro,It was a pleasure hosting you at Holiday Inn Saratoga Springs! We're glad you felt welcome upon arrival, and we look forward to seeing you again should you be back in the area.Sincerely,Kevin TuohyGeneral Manager
Lovely !
Dear Therese,Thank you for the outstanding rating of your recent stay at Holiday Inn Saratoga Springs. We're glad you had a delightful time with us. Please allow us to host you again on a return visit to Saratoga Springs. Familiar faces are a welcome sight, so come back soon!Kevin TuohyGeneral ManagerHoliday Inn Saratoga Springs,NY
Downstairs in lobby was very nice
Thank you for taking the time to share feedback. We are pleased that you found the downstairs and lobby to be nice, but, are very disappointed that you rated your overall stay just a 2 out of 5. We'd love some constructive criticism if you'd be kind enough to share! We truly hope to have the opportunity to accommodate you the next time that you visit the Saratoga Springs area so that we may earn a more favorable rating!
Dear John,Thank you so much for spotlighting our clean accommodations and courteous team members. Please consider coming back to join us again soon. Sincerely,Kevin TuohyGeneral Manager