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Recent guest reviews

The property has a good location, great parking and is generally pretty good. It's becoming a bit dated. I wish they would install more hooks and shelves because there is nowhere to put things in the bathroom.

Proximity to downtown, entrance to Congress Park from the rear of the parking lot. Covid clean efforts were clear and reassuring.

Close to everything. Good restaurant for breakfast.

It was in a good location, but the bathrooms were a little run-down. Need some updating in the rooms. Lobby and pools were great!

The place is dirty. They need to replace the carpet especially in this pandemic. What really upset me is: some customers have dogs on my floor When I called the operator despite few rings, nobody picked the phone. There was nobody at the desk when I checked in ; had to raise my voice to be acknowledged

older hotel that had a water leak in one of our two rooms and we had to wait until 10 at night to get into room. Compensation was two breakfast coupons.

nice hotel with short walk into town. indoor and outdoor pool plus bar/restaurant on premise.

My family and I have stayed at this hotel for 6 consecutive years. The hotel is in a prime location, the rooms are neat and comfortable and I have already booked our stay for July 2018. Its a great family place, the pool for the kids is fantastic and the gym for the adults is easily accessible.

Wonderful location to everything downtown. The hotel shuttle is great if you need to go a bit farther. You can tell they've updated rooms but did a quick job of it. Lobby, restaurant, bar & all common areas were great. Fire pit in the evenings were a bonus. Overall, great stay for out of towners.

4 years in a row and will return next year. Nice hotel and location.

My husband and I along with another couple stayed at this hotel and we enjoyed our weekend stay very much. If you are looking for a great weekend getaway and a hotel that includes great amenities, is clean and has a friendly staff, this is the one!

Excellent experience here, clean and comfort room, nice staffs, lovely pools and neat fitness room, good location close to downtown Saratoga Spring and to the park.

I booked through obtz and when I went to check in around 11pm, the front desk woman couldn't find my reservation. I pulled up my receipt on my phone and showed her the confirmation numbers (both the obtz one and the hotel one) and she said she had never seen anything like it before. We basically we at a standstill for about 20 minutes (I was exhausted) and then she finally realized that someone had already checked us in and taped our reservation to the counter in front of her. It was probably a misunderstanding between her and whoever was at the desk before, but it was frustrating that she wasn't offering any solutions to the problem, even though I clearly had already paid for a room. She just kept saying she couldn't find my reservation. Other than that the stay was fine.

easy walk from bars downtown. very clean, but ac didn't go down much.

Great hotel! We have stayed there several times.Acomodations were great.Everything within walking distance

We came in town for a wedding. This hotel is in a great location. The room was clean and the bed was comfortable. We had the do not disturb on our door because we didn't feel the need to have the room cleaned for a 2 days stay and later in the day the cleaning staff came back to see if we wanted fresh towels.

Spent one night and barely was in the room, but loved the place. If you're seeing a show at SPAC, this ain't a bad place to be.

very hospitable, clean and helpful staff. good breakfast. a bit expensive

Broadway Saratoga Springs NY

Hotel highlights

  • Close to Saratoga Race Course
  • Free WiFi and wired Internet in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Saratoga Race Course is within a mile (2 km) of Holiday Inn Saratoga Springs, an IHG Hotel, and other popular sites like Saratoga Casino and Raceway are within a couple of miles (3 km). This 168-room, 3-star hotel has an outdoor pool along with an indoor pool and a 24-hour fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. Get a pick-me-up at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to noon.


Rooms

The 168 rooms have an array of amenities, including microwaves, minibars, and coffee makers. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free local calls, safes, and ironing boards.


Property features

Holiday Inn Saratoga Springs, an IHG Hotel features an indoor pool, an outdoor pool, and a 24-hour fitness center. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Room options

Suite, 1 King Bed, Non Smoking (Special Feature)

1 King Bed | Sleeps 6

Room, 1 King Bed, Accessible, Non Smoking (Mobility Roll-In Shower)

1 King Bed | Sleeps 3

Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 5

Standard Room

1 Double Bed | 1 Queen Bed | Sleeps 2

Guest reviews for Holiday Inn Saratoga Springs, an IHG Hotel

Everyone (7) Couples (23) Business (3) Family (9) Other (2) Friends (3)
3
Partner Couples

The property has a good location, great parking and is generally pretty good. It's becoming a bit dated. I wish they would install more hooks and shelves because there is nowhere to put things in the bathroom.

By on Apr 6, 2021

Review comment responded on Apr 7, 2021

Thank you so much for the candid feedback and constructive criticism. We will certainly do all that we can to ensure that the hotel is kept as up to date and modern as we possibly can. Please visit us again soon so that you may enjoy area attractions such as beautiful Yaddo Gardens and the world famous Saratoga Race Track. Stay safe and healthy!

5
Partner Couples Family

Proximity to downtown, entrance to Congress Park from the rear of the parking lot. Covid clean efforts were clear and reassuring.

By on Apr 2, 2021

Review comment responded on Apr 4, 2021

Thank you so much for sharing such positive feedback! We are incredibly pleased that you enjoyed your stay. Please visit us again very soon!

5
Everyone

By on Oct 19, 2020

Review comment responded on Oct 26, 2020

Thank you for the perfect 5 out of 5 review. We very much hope to have the opportunity to accommodate you again in the near future when perhaps you may visit the mineral springs located at beautiful Saratoga Spa State Park.

5
Partner Couples

Close to everything. Good restaurant for breakfast.

By on Oct 15, 2020

Review comment responded on Oct 16, 2020

Thank you so much for the candid feedback. We are very pleased that you enjoyed your stay and, in particular, breakfast in the morning. We are also happy that you were satisfied with the location of the hotel and our close proximity to all of the area attractions such as Congress Park, the National Museum of Racing and Hall of Fame, and the Saratoga Performing Arts Center. Please come see us again very soon!

4
Family with small children

It was in a good location, but the bathrooms were a little run-down. Need some updating in the rooms. Lobby and pools were great!

By , from NY on Sep 16, 2020

Review comment responded on Sep 17, 2020

Thank you for taking the time to share candid feedback. We are very pleased that you enjoyed the hotel public areas and the pool. We are sorry that you found the bathrooms to be run down and that you feel as though the rooms require updating as we do all that we can to ensure a "like new" appearance. We are grateful for your constructive criticism and will certainly work to improve. Please come see us again soon!

1
Partner Couples

The place is dirty. They need to replace the carpet especially in this pandemic. What really upset me is: some customers have dogs on my floor When I called the operator despite few rings, nobody picked the phone. There was nobody at the desk when I checked in ; had to raise my voice to be acknowledged

By , from Eastrockaway on Aug 25, 2020

Review comment responded on Aug 26, 2020

Thank you for your feedback. The hotel is far from dirty as we take great pains to ensure that the guest rooms and public areas are nothing short of pristine! We are in the process of replacing carpet in some of the public areas, but, the carpet is professionally cleaned on a regular schedule. Out of curiosity, why would the carpet require replacement "especially in this pandemic"? Generally speaking the telephone is always answered within 3 rings, but, at times it can take our team members a few extra moments to reach the telephone. Also, we love pets! We are indeed a pet friendly hotel (and we are very happy to be!), so, there are often dogs in the hotel and on each of our guest floors. For the most part, we find our four legged friends to be every bit as well behaved as our guests, but, at times they do bark and we contact the pets owner to resolve the issue. Please come again!

5
Everyone

By on Sep 7, 2018

3
Everyone

older hotel that had a water leak in one of our two rooms and we had to wait until 10 at night to get into room. Compensation was two breakfast coupons.

By on Aug 17, 2018

4
Everyone

nice hotel with short walk into town. indoor and outdoor pool plus bar/restaurant on premise.

By on Apr 30, 2018

Review comment responded on May 7, 2018

Thank you for taking the time to review our hotel. As you stated we are within a short walk of downtown Saratoga Springs which offers so much to do. I am glad you enjoyed our pool and restaurant areas as well. Again, thank you.

4

annual stay

Everyone

My family and I have stayed at this hotel for 6 consecutive years. The hotel is in a prime location, the rooms are neat and comfortable and I have already booked our stay for July 2018. Its a great family place, the pool for the kids is fantastic and the gym for the adults is easily accessible.

By , from Sweden on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thank you so much for sharing your recent experience at our hotel. We look forward to seeing you next July

Holiday Inn Saratoga Springs, an IHG Hotel

232 Broadway, Saratoga Springs, NY 12866
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