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HOTEL NEUSCHLOSS OTARU

4.0 star property

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Photo gallery for HOTEL NEUSCHLOSS OTARU

Exterior
Sauna, hot tub
Down comforters, in-room safe, free WiFi, bed sheets
Sauna, hot tub
Panoramic Suite | Down comforters, in-room safe, free WiFi, bed sheets

Reviews

4.0 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
3-282,syukutsu, Otaru, hokkaido, 0470047
  • Place, Otaru Shukutsu Panorama Observation Deck
    ‪3 min walk‬
  • Place, Otaru Aquarium
    ‪9 min walk‬
  • Place, Otaru Kihinkan
    ‪15 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪68 min drive‬

Room options

View all photos for Superior Twin Room, Sea View

Superior Twin Room, Sea View | Down comforters, in-room safe, free WiFi, bed sheets

Superior Twin Room, Sea View

  • Sea view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Standard Twin Room, Bay View

Standard Twin Room, Bay View | Down comforters, in-room safe, free WiFi, bed sheets

Standard Twin Room, Bay View

  • Bay view
  • 366 sq ft
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Down comforters, in-room safe, free WiFi, bed sheets

Comfort Quadruple Room

  • Sea view
  • 560 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for Panoramic Suite

Panoramic Suite | Down comforters, in-room safe, free WiFi, bed sheets

Panoramic Suite

  • Sea view
  • 797 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Panoramic Suite

Panoramic Suite | Down comforters, in-room safe, free WiFi, bed sheets

Panoramic Suite

  • Harbor view
  • 732 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Quadruple Room

Superior Quadruple Room | Down comforters, in-room safe, free WiFi, bed sheets

Superior Quadruple Room

  • Sea view
  • 560 sq ft
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons
  • Free WiFi

View all photos for Superior Double Room

Superior Double Room | Down comforters, in-room safe, free WiFi, bed sheets

Superior Double Room

  • Sea view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Suite

Luxury Suite | Down comforters, in-room safe, free WiFi, bed sheets

Luxury Suite

  • Bay view
  • 667 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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OTARU RETREAT by Onko Chishin

Otaru
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
9.2 out of 10, Wonderful, 139 reviews
$547 nightly
The price is $602
Jul 1 - Jul 2
All taxes and fees included in total
OTARU RETREAT by Onko Chishin

About the neighborhood

Otaru

HOTEL NEUSCHLOSS OTARU places you next to Otaru Shukutsu Panorama Observation Deck and within a 10-minute walk of Shukutsu Marine Land. This 58-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • Otaru Shukutsu Panorama Observation Deck - 3 min walk - 0.2 miles
  • Shukutsu Marine Land - 9 min walk - 0.5 miles
  • Otaru Aquarium - 9 min walk - 0.5 miles
  • Nishin Goten - 15 min walk - 0.8 miles
  • Otaru Kihinkan - 15 min walk - 0.8 miles

Getting around

  • Otaru Station - 18 min drive
  • Inaho Station - 26 min drive
  • Sapporo Okadama Airport (OKD) - 62 min drive

Restaurants

  • ‪ルタオ - ‬7 min drive
  • ‪コメダ珈琲店 小樽運河通り店 - ‬7 min drive
  • ‪青塚食堂 - ‬12 min walk
  • ‪中華食堂 龍鳳 - ‬6 min drive
  • ‪OTARU TAP ROOM CRAFT BEER & HOSTEL - ‬6 min drive

About this property

HOTEL NEUSCHLOSS OTARU

Guests of HOTEL NEUSCHLOSS OTARU enjoy features like a full-service spa, free WiFi in public areas, and meeting rooms. A stay here includes free parking. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this spa hotel include a microwave in a common area and a vending machine.
42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Safes, phones, and wardrobes or closets are also standard. Housekeeping is available on request.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Similar properties

Exterior
Hotel Nord Otaru
Otaru
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
8.8 out of 10, Excellent, 1,000 reviews
$87 nightly
The price is $96
Jun 30 - Jul 1
Hotel Nord Otaru

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • バーラウンジ「ペルレ」
  • レストラン「ブラウキュステ」

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request) (for a fee)

Business services

  • Meeting rooms

Outdoors

  • In a national park

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No elevator
  • Thin carpet in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately JPY 2530 for adults and JPY 990 for children
  • Housekeeping fee: JPY 1100 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
  • Check-in: 3:00 PM—-11:30 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

Frequently asked questions

What's there to do around HOTEL NEUSCHLOSS OTARU?

Located steps from Otaru Shukutsu Panorama Observation Deck, this hotel is in Otaru, and within a 10-minute walk of Otaru Aquarium and Shukutsu Marine Land. You'll also find Niseko-Shakotan-Otarukaigan Quasi-National Park and Otaru Kihinkan less than a mile away.

How much does it cost to stay at HOTEL NEUSCHLOSS OTARU?

As of Jun 26, 2026, prices found for a 1-night stay for 2 adults at HOTEL NEUSCHLOSS OTARU on Jun 28, 2026 start from $291, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at HOTEL NEUSCHLOSS OTARU?

Yes, self parking is offered for free at the hotel.

Is there a spa available at HOTEL NEUSCHLOSS OTARU?

There is a full-service spa at this available for guests to enjoy at this hotel.

Does HOTEL NEUSCHLOSS OTARU include a casino at the property?

No, HOTEL NEUSCHLOSS OTARU doesn't have a casino.

Is there an indoor pool at HOTEL NEUSCHLOSS OTARU?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at HOTEL NEUSCHLOSS OTARU?

There are plenty of amenities for couples at this hotel, including a restaurant, a full-service spa, and a bar/lounge.

Does HOTEL NEUSCHLOSS OTARU have a hot tub?

No, but this hotel does have a sauna.

Does HOTEL NEUSCHLOSS OTARU have a restaurant with a breakfast menu?

Yes, HOTEL NEUSCHLOSS OTARU serves a cooked-to-order breakfast for a surcharge each morning at レストラン「ブラウキュステ」.

Does HOTEL NEUSCHLOSS OTARU allow pets to stay free of charge?

No, pets aren't allowed at HOTEL NEUSCHLOSS OTARU.

Does HOTEL NEUSCHLOSS OTARU have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to HOTEL NEUSCHLOSS OTARU?

The closest major airport to HOTEL NEUSCHLOSS OTARU is Sapporo Okadama Airport (OKD), which is 26.7 mi away (62 minutes by car).

Can I book a room with a balcony at HOTEL NEUSCHLOSS OTARU?

No, you won't find guestrooms with balconies at HOTEL NEUSCHLOSS OTARU.

HOTEL NEUSCHLOSS OTARU Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 1 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

6.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Jui-Min

Liked: Staff & service
スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

Yan Kuen

Stayed 1 night in May 2026