Cosmopolitan Suites4.0 out of 5.0
Recent guest reviews
Had the most wonderful time at cosmopolitan, would recommend staying here you won't regret it. Rooms are beautiful the pool is inviting and the views are breathtaking. Nothing was a problem and staff made you feel welcomed
This place is truly Nirvana. Located in the heart of Fira its convenient to everything on the island...however as you walk through the entrance you are immediately transported to a tranquil oasis with the most spectacular views and sunsets unique to Santorini. If you can afford the few extra dollars its worth every penny! Right from the start Katerina (manager of hotel) was above and beyond amazing. I sent her pictures of my wife and I as we were celebrating our 30-year anniversary in advance of our arrival. She printed out & framed the pics decorating the room before our arrival as a surprise for my wife... (yes, my idea but Katerina executed with perfection). Additionally, she had an anniversary cake with champagne on ice in the room waiting for us as we entered the room (her idea). If that wasn't enough she also upgraded our room to the Honeymoon suite which in my opinion is the best room in the hotel. The balcony on the wall of the Caldera with a private Jacuzzi next to the spectacular pool was truly the most amazing setting. Special shout-out to Alexander (Alex), he shared duties with Katerina and was attentive to our every need in addition to making reservations for all dining and activity requests. Alex was critical to the success of our overall experience in Santorini. The overall staff at this hotel is second to none...their attention to detail and their clients overall experience is front and center and makes for a terrific experience. Note: Upon arrival, we were given a white cell phone programed with the hotel number so wherever you are you can reach out to Alex or Katerina and secure reservations, transportation etc... They are simply a complimentary phone call away. We used the white phone daily as we traveled the Island. This place is special and I highly recommend staying at this hotel if you are planning on going to Santorini! Simply stated it’s the BEST place with the Best Staff on the Island!
This boutique was nothing short of AMAZING! we booked the two bedroom villa and were overwhelmed.. Above and beyond the room, was Katarina and the staff at the hotel! Katarina greeted us at 11.30pm with a smile and a much needed drink, with such warmth and sincerity! The next morning (and every morning after that) breakfast in the personalised and amazingly staffed restaurant.. The recommendations from restaurants to activities were spot on.. Cannot thank the staff at Cosmo suites for their hospitality and amazing-ness... Cannot wait to come back..
We stayed here mid-August 2017, This place was in the heart of Fira was so perfect in so many ways! The view was mesmerizing, the infinity pool (not heated, but perfect for August's burning sun) and the view was beyond imagination! Our room (the honeymoon suit) was fresh and clean and beautifully decorated. The staff were beyond friendly, polite, nice and professional! Their breakfast was the best we actually had in Santorini!! I strongly recommend this place if ur planning a trip to Santorini. Oia is only a 1.8€ buss ride from Fira, and, although Oia is so beautiful and a must visit, I actually preferred the view and stay in Fira.. thank you cosmopolitan for the lovely time we spent with u❤️
Really worth staying in this hotel. Stunning view combined with friendly and professional staff. We enjoyed every minute.Breakfast was delicious and had lots of options.Enjoy a cocktail by the pool night time. B_E_A_U_T_I_F_U_L. Thank you so much guys!!
We the most amazing time at Cosmopolitan Suites. The most amazing view left me speechless how beautiful is. The service was prompt and effective. We absolutely loved manager Katerina and Paris. We looking forward to visit Santorini and Cosmopolitan next year!! x we miss tou guys!!
The facilities and the room were quite nice. The location and the view were excellent. We rented the largest unit in the hotel. Unfortunately, I was treated very unprofessionally by a staff member and it soured the whole experience for our group. (This is an authentic account of my own actual firsthand experience. It is not second hand information.) I thought the staff knew everyone in our party, as the hotel is small and they met all of us after we arrived. But apparently not, because when returned to the hotel from shopping, I was verbally accosted by one of the hotel staff, Katarina. Upon entering the gate of the property, I walked into the common space near the pool area. I heard a rhetorical "hello?!" from behind me. When I turned around, she simply told me that I need to get off the property. She did not ask me if he was a guest. Her actions indicated that she, for someone reason, assumed that I was not a guest and did not belong there. She said sternly: "This is private, you cannot be here. We only take care of our guests." It's a terrible way for a hotel employee to greet someone when their party is paying ~700 euro/night and have traveled halfway around the world to visit Santorini. This hotel aspires to be 4-star, but with employees who act in this manner they are going to have problems. I remained calm and told her very assertively that I was indeed a guest, that her behavior was absolutely inappropriate because she, at least, could have asked me if I was a guest of the hotel before she asked me to leave. But then she made it worse. Her reaction? She argued with me, rationalized her behavior, was defensive, and did not apologize. She walked away a few steps, turned around, crossed her arms, then stood and glared at me until I walked to the room. By this point, she had attracted attention from people who were swimming in the pool. They all stopped talking and stared at her to see what was going on. This employee acted unprofessionally and made the hotel look bad. I've traveled the world (see my other reviews) and have stayed in a lot of nice hotels, and I give very positive reviews when they are deserved. But I am taking this incident seriously enough to enter this review and I expect TripAdvisor to honor their commitment to allow authentic critical reviews to be posted. There are many nice hotels in Santorini and surely they have better service than this place. To be fair to the other staff members, they were very nice and helpful. But one bad apple can sure spoil the bunch. I am willing to discuss this review with anyone if they wish to contact me. Otherwise, it is a nice property, and I have posted a photo of my buddy and me at the pool.
An excellent hotel with amazing employees and service. The view from the hotel is breathtaking. The rooms are spectacular, very clean with a very well organised mini bar. The decoration is minimal but perfect.The infinity pool is amazing and you only want to stay there throughout the day. Cocktails and food are also excellent. Paris, Alexandros, Michalis and Katerina were very kind and helpful. They make us feel like home. Thank you all for the great experience.
Wow, what can I say?! The place was awesome!! Very friendly staff, beautiful boutique hotel, room was amazing and the views were stunning! We had breakfast brought to us where we wanted, either by the pool, on our balcony, even in bed! We are on balcony every day. I don't think I could ever get tired of the view overlooking the infinity pool and sea.
Our family of 5 stayed in the 2 bedroom villa for 4 days and our experience was amazing from the moment we arrived to the complimentary champagne to the minute we left. Katerina, Irina and the entire hotel staff provided excellent service and were very attentive to our every need. Views are outstanding and the location is perfect.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 423 reviews