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Recent guest reviews

Beautiful, Excellent staff, wonderful Spa, and a great location.

This is a decent property but not great. We had no hot water pressure for either day and the rooms were a little less plush than many other RC properties. The staff was good though!

Great hotel great staff clean great location adjacent to metro relaxing environment

Attentive staff, formal lobby,excellent dining and spa.

Their very old air condition is very very noisy until I turn it off. I sure can give it 5 stars if I paid US$100 per night. Customs should sleeps better for a hotel with US$300 per night.

The room makers even took care of out clothes: they put the dirty ones in plastic bags and folded the clean ones left in disarray

Just got back from a business trip to Santiago, 2 night stay at the Ritz Carlton. By the name and the brand you would expect a lot of pampering and attention from the staff, the truth is that the location is PERFECT, the room was big and nice, but the staff is poor. Had to call 4 times to get a bellman take my luggage. Took a taxi (special cars just for hotel) from the hotel, left my iphone there, never got it back. The staff even took like two hours to answer my claim, this is a BIG down turn. Would not stay again there, would rather chose the W Santiago at Isidora, great avenue by the way. Awesome city, poor staff at the RITZ.

We've had a very good experience at the Ritz Carlton in Santiago, Chile. The rooms are very nice and staff is very friendly. I did not have time to enjoy things such as the gym and swimming pool but I really liked what I had a chance to enjoy.

[...] Service room confused.

Calle El Alcalde 15 Santiago Region Metropolitana

Hotel highlights

  • Walking distance to Costanera Center
  • Free in-room wired Internet
  • Onsite dining
  • Spa

Costanera Center is a short stroll from The Ritz-Carlton, Santiago, and other popular attractions like Clinica Santa Maria are within a few miles (5 km). This 5-star hotel has 205 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The Ritz-Carlton, Santiago's 205 soundproofed rooms provide iPod docks, minibars, and free newspapers. 32-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with WiFi and free wired Internet. Beds are dressed in Egyptian cotton sheets and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Safes, phones, and ironing boards are other standard amenities.


Property features

The Ritz-Carlton, Santiago features a full-service spa, an indoor pool, and a health club. If you drive, self parking is USD 16 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 77 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and WiFi in public areas.

Room options

Executive Suite, 1 Bedroom, Non Smoking, City View

1 King Bed | Sleeps 3

Club Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Presidential Suite, 1 Bedroom, Non Smoking (Club Lounge Access)

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 3

Guest reviews for The Ritz-Carlton, Santiago

Everyone (7) Business (1) Family (2)
5
Everyone

Beautiful, Excellent staff, wonderful Spa, and a great location.

By on Jan 21, 2020

4
Everyone

This is a decent property but not great. We had no hot water pressure for either day and the rooms were a little less plush than many other RC properties. The staff was good though!

By on Jan 6, 2020

5
Everyone

By on Dec 15, 2019

5
Everyone

Great hotel great staff clean great location adjacent to metro relaxing environment

By on Nov 18, 2018

5
Everyone

Attentive staff, formal lobby,excellent dining and spa.

By on Jun 8, 2018

Review comment responded on Jul 31, 2018

Thank you for your back up

3

just ok, not bad.

Everyone

Their very old air condition is very very noisy until I turn it off. I sure can give it 5 stars if I paid US$100 per night. Customs should sleeps better for a hotel with US$300 per night.

By , from Los Angeles, CA, USA on Oct 31, 2017

5

personal care

Everyone

The room makers even took care of out clothes: they put the dirty ones in plastic bags and folded the clean ones left in disarray

By on Jul 2, 2017

3

business trip to sanitago

Business

Just got back from a business trip to Santiago, 2 night stay at the Ritz Carlton. By the name and the brand you would expect a lot of pampering and attention from the staff, the truth is that the location is PERFECT, the room was big and nice, but the staff is poor. Had to call 4 times to get a bellman take my luggage. Took a taxi (special cars just for hotel) from the hotel, left my iphone there, never got it back. The staff even took like two hours to answer my claim, this is a BIG down turn. Would not stay again there, would rather chose the W Santiago at Isidora, great avenue by the way. Awesome city, poor staff at the RITZ.

By on Feb 28, 2013

5

great hotel, excellent location.

Family

We've had a very good experience at the Ritz Carlton in Santiago, Chile. The rooms are very nice and staff is very friendly. I did not have time to enjoy things such as the gym and swimming pool but I really liked what I had a chance to enjoy.

By on Nov 5, 2012

4

not bad, but could have been better

Family

[...] Service room confused.

By on Aug 1, 2010

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