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Recent guest reviews

Hotel Restaurant food was divine. Staff was super nice.

Beautiful, Excellent staff, wonderful Spa, and a great location.

This is a decent property but not great. We had no hot water pressure for either day and the rooms were a little less plush than many other RC properties. The staff was good though!

Great hotel great staff clean great location adjacent to metro relaxing environment

Attentive staff, formal lobby,excellent dining and spa.

Their very old air condition is very very noisy until I turn it off. I sure can give it 5 stars if I paid US$100 per night. Customs should sleeps better for a hotel with US$300 per night.

The room makers even took care of out clothes: they put the dirty ones in plastic bags and folded the clean ones left in disarray

Just got back from a business trip to Santiago, 2 night stay at the Ritz Carlton. By the name and the brand you would expect a lot of pampering and attention from the staff, the truth is that the location is PERFECT, the room was big and nice, but the staff is poor. Had to call 4 times to get a bellman take my luggage. Took a taxi (special cars just for hotel) from the hotel, left my iphone there, never got it back. The staff even took like two hours to answer my claim, this is a BIG down turn. Would not stay again there, would rather chose the W Santiago at Isidora, great avenue by the way. Awesome city, poor staff at the RITZ.

We've had a very good experience at the Ritz Carlton in Santiago, Chile. The rooms are very nice and staff is very friendly. I did not have time to enjoy things such as the gym and swimming pool but I really liked what I had a chance to enjoy.

[...] Service room confused.

Calle El Alcalde 15 Santiago Region Metropolitana

Hotel highlights

  • Free in-room wired Internet
  • Onsite dining
  • Indoor pool
  • Health club

Located in Las Condes, The Ritz-Carlton, Santiago is within a 10-minute stroll of sights such as Peru Plaza and Los Leones Golf Club. This 5-star hotel has 205 guestrooms and offers conveniences like a restaurant, an indoor pool, and a gym.


Dining

Enjoy a bite to eat at Estro, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Guests can expect WiFi, free wired Internet, and 32-inch plasma TVs with cable channels and pay movies. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. IPod docks, minibars, and free newspapers are also standard.


Property features

At The Ritz-Carlton, Santiago, guests enjoy features like an indoor pool, a gym, and a sauna. If you drive, self parking is USD 16 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 77 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include WiFi in public areas, a spa tub, and a conference center.

Room options

Executive Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Presidential Suite, 1 Bedroom, Non Smoking (Club Lounge Access)

1 King Bed | Sleeps 3

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for The Ritz-Carlton, Santiago

Everyone (7) Couples (1) Business (1) Family (2)
5
Partner Couples

Hotel Restaurant food was divine. Staff was super nice.

By on Jan 3, 2022

Review comment responded on Jan 26, 2022

Perfect Olayinka! Best Regards

5
Everyone

Beautiful, Excellent staff, wonderful Spa, and a great location.

By on Jan 21, 2020

4
Everyone

This is a decent property but not great. We had no hot water pressure for either day and the rooms were a little less plush than many other RC properties. The staff was good though!

By on Jan 6, 2020

5
Everyone

By on Dec 15, 2019

5
Everyone

Great hotel great staff clean great location adjacent to metro relaxing environment

By on Nov 18, 2018

5
Everyone

Attentive staff, formal lobby,excellent dining and spa.

By on Jun 8, 2018

Review comment responded on Jul 31, 2018

Thank you for your back up

3

just ok, not bad.

Everyone

Their very old air condition is very very noisy until I turn it off. I sure can give it 5 stars if I paid US$100 per night. Customs should sleeps better for a hotel with US$300 per night.

By , from Los Angeles, CA, USA on Oct 31, 2017

5

personal care

Everyone

The room makers even took care of out clothes: they put the dirty ones in plastic bags and folded the clean ones left in disarray

By on Jul 2, 2017

3

business trip to sanitago

Business

Just got back from a business trip to Santiago, 2 night stay at the Ritz Carlton. By the name and the brand you would expect a lot of pampering and attention from the staff, the truth is that the location is PERFECT, the room was big and nice, but the staff is poor. Had to call 4 times to get a bellman take my luggage. Took a taxi (special cars just for hotel) from the hotel, left my iphone there, never got it back. The staff even took like two hours to answer my claim, this is a BIG down turn. Would not stay again there, would rather chose the W Santiago at Isidora, great avenue by the way. Awesome city, poor staff at the RITZ.

By on Feb 28, 2013

5

great hotel, excellent location.

Family

We've had a very good experience at the Ritz Carlton in Santiago, Chile. The rooms are very nice and staff is very friendly. I did not have time to enjoy things such as the gym and swimming pool but I really liked what I had a chance to enjoy.

By on Nov 5, 2012

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