Hotel Atton Las Condes3.5 out of 5.0
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Recent guest reviews
good in all aspects. Meals, room, taxi service, counter
Atton las Condes is a great location for explore, shopping and business. The hotel is very clean and the staff was friendly and helpful. I made reservation later but the helpful staff always made this easy for me. I really like this hotel and I come back very soon.
It was necessary for me to extend my stay an extra week and things did not go smoothly. The following is the shortened version: I looked online and saw that rooms were available (several different sites). When I spoke to the front desk they told me that they did not have anything available. I felt as if they thought they could get a guest in my place that would pay a higher rate. I checked with them several times over several days and they finally (at the 11 and 3/4th hour) said that I could stay an additional 3 days. They insisted that after this there were no rooms available and they could not do anything. I then went online and made my reservation through this fine travel service (for which I am writing the review which will hereinafter be called "AWESOME") for the remainder of my stay. When I told the hotel what had happened they told me that AWESOME made a mistake and that my confirmation would be cancelled. I then called AWESOME, who then called the hotel and verified my confirmation. I then stayed the remainder of the week. If I would have listened to the hotel without checking back with AWESOME I would have been on the street. The hotel made me feel bad throughout this whole ordeal wondering if I would be stranded for a week with no place to stay. I am worried that there will be retribution the next time that I stay at the hotel because of my review. I also want to mention that the hotel does not have refrigerators in the room. They merely have what they call a "maintainer" that does not do much for keeping anything refrigerated. I had some food in the unit and it all went bad. The rooms do not have coffee makers as I have found in other local hotels.