Grand Hyatt Santiago5.0 out of 5.0
Recent guest reviews
This hotel is supposed to be a 5 star, however, the room had very old furniture and decoration, an antique TV. The concierge made a lot of mistakes on our reservation, sending us to a very far winery. We also asked for a romantic lunch at the winery, and he forgot about it, so, we passed the whole the without any food. He also messed up our restaurant reservations, not booking what we asked about, and, he forgot about my wife's massage. After all of this, we talked with the manager and, him trying to solve, he called us at midnight to offer us a better room. I can't even say how unpleasant was this offer, because, besides of the time, we would have to move all our luggage, only for onde more night at the hotel. To end our experience at Hyatt, they made a mistake on our bill, charging us a dinner that we didn't have at the hotel. I explained to the front desk lady and she almost said that I was lying. When I aced for the manager again, she decided to take that off.
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Las Condes, Grand Hyatt Santiago is a leisurely stroll from sights such as Parque Arauco Mall and KidZania Santiago. This 310-room, 5-star hotel has ski-in/ski-out access, a full-service spa, and 3 restaurants. It's also near Los Leones Golf Club and Ralli Museum.
Have a drink at the bar or enjoy dining at one of 3 onsite restaurants, such as Matsuri, which specializes in Japanese cuisine and serves lunch. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
All 310 recently renovated accommodations feature sitting areas. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Minibars, coffee makers, and free weekday newspapers are other standard amenities.
Guests of Grand Hyatt Santiago have access to ski-in/ski-out access, a full-service spa, and an outdoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for CLP 35000 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a 24-hour health club, and a sauna.