The entire hotel smelled like cigarette smoke. Our room smelled like marijuana and cigarette smoke. There was some remnants of marijuana on the table.
I did not stay here i stay at the extended stay north i stayed at south im not sure why im recieving this
Property was rundown. Staff was undermanned...onlyoneperson in whole hotel!!
Everything was just fine I have no complaints the staff is always courteous amenities was always accessible and I appreciate that thank you
Best Staff Services and hospitality. The staff went out of their way to make my stay comfortable and enjoyable. The hotel was in a safe area and location. Close to freeway without a lot of traffic noise.
convenient location, but staff was rarely at the front desk
Very basic hotel accommodation that is decent enough if you need to stay for an extended period and need a lower cost hotel. Very no frills, staff is sometimes hard to find (front desk regularly has a "stepped away" sign on it).
had to wait over 40 minutes to check in - was supposed to be at 3:00 pm.
..there were not any cups, dishes, etc. in the kitchenette. ....there was only one light blanket on the bed and I was cold. MSNBC was not available on the television and my friend and I wanted to watch a number of news shows.
We made our reservation through Orbitz, which was easy. When we got there, we could not change anything about our reservation. There was a kitchen in the the room and it was not stocked, completely bare. We asked about this and were told we have to specify that we wanted dishes, etc. when we made the reservation. There was no place to do this on the Orbitz site. We also were told by the night person that we could order it in the morning. We went down to the from desk the next day and we waited while the person at the desk threw together all the equipment for the kitchen. Then we were expected to bring that to the room ourselves! We could not do that because we both have bad backs. Her response was "Oh, you want ME to bring it up?" There was no dish soap, paper towels, or anything to clean the dishes with. Also, the remote control didn't work properly, but they did replace that the next day. Carpet was filthy. I would not stay here again.
They didn’t have standard amenities like Lotion and Hair Dryers in the room.
Location was not bad, but many disappointing things at hotel. Rate was not bad, but for the smells through out the hall, and the broken door, that the smokers would just put a rock (Yes an actual rock!) in to keep it from locking, was a little disappointing. Not only for safety, but it would still have a rock left in it in the morning(Meaning it was left open, unsafe all night!). And as for the breakfast offering, I'm for no reason a fancy person,but from the many places I have traveled, here and abroad,it was one of the cheapest most generic ones I have ever seen. (All it had was 3 Coffee stations, nothing else offered to drink) and a few packaged Muffins & Granola bars. I don't expect a lot, But, if you don't drink coffee or want something else that is a little less Carbie, forget about it..
The hotel was oversold by 5 rooms and no room was available when I arrived. What a surprise!
Started out taking long time to check in and then went down hill Shower curtain and rod were missing and hair dryer was ripped from wall. Curtain was never replaced
I missed my flight and was a few hours late and they gave away my room and they were sold out !! Orbitz fixed the problem and got me into another hotel But the staff were not sympathetic at all and seemed to make no efffort to help
-No amenities (no pots, pans, dishes, utensils, napkins... nada). Bare shelves. An electric range but no way to use it. -Difficult parking. -Pervasive smell of tobacco and marijuana IN THE HOTEL. Every day, every hour. -Broken thermostat. I had to buy my own batteries and learn to re-program on my own, as staff was of no help. -No visit from house keeping the entire six days I was there. -Several doors broken, i.e. key card wouldn't work. Noticed that other residents were propping open the doors with rocks. -Trash in the landscaping. Cigarette butts are one thing, but a used condom!? Seriously. -Lackluster breakfast. Some muffins and instant oatmeal, that's it. A single coffee carafe/urn each morning that went quick and was never refilled. -Incidents with vagrants and some violence between guests. Police had to be alerted. Heard enough? I could go on. I can't believe this hotel is still standing.
I was completely unsatisfy with my stay here. First off let me say I requested a non smoking room. That being said don't ever stay on 3rd floor, that whole floor smells like tabaco. The rooms are terrible so small and appliances look like they been beat up. That being said I couldn't stay there, I had to move rooms. Second room was a little better but overal was disappoint with stay.
Located within a mile (2 km) of Empire College, Extended Stay America Suites Santa Rosa North is within 2 miles (3 km) of Santa Rosa Junior College. This 94-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
The 94 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Housekeeping is available on request.
Extended Stay America Suites Santa Rosa North features free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.
The entire hotel smelled like cigarette smoke. Our room smelled like marijuana and cigarette smoke. There was some remnants of marijuana on the table.
I did not stay here i stay at the extended stay north i stayed at south im not sure why im recieving this
Thank you for sharing your review. We hope to see you whenever your travels bring you to the area. Sincerely, Hotel Management
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Property was rundown. Staff was undermanned...onlyoneperson in whole hotel!!
Thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry you did not experience our staff at their best. We will ensure they are well poised to serve every guest going ahead. Please revisit us soon. Sincerely, Hotel Management
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Santa Rosa - North takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your positive comments. I have shared them with our entire team as well as our Senior Management. We look forward to hosting you once again at Extended Stay Hotels
Everything was just fine I have no complaints the staff is always courteous amenities was always accessible and I appreciate that thank you
Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was so pleased to learn you enjoyed your stay and found the staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Best Staff Services and hospitality. The staff went out of their way to make my stay comfortable and enjoyable. The hotel was in a safe area and location. Close to freeway without a lot of traffic noise.
Your outstanding review of Extended Stay America made our day! We appreciate your comments about our location, excellent customer service, and grab-and-go breakfast offerings. We are so glad you were able to enjoy that during your stay, and we hope our hotel will be your preferred choice whenever you visit the area. Sincerely, Hotel Management
convenient location, but staff was rarely at the front desk
Thank you for being our guest. We are pleased to see you enjoyed our location and had an overall pleasant time, but we are sorry for the front desk service issue you encountered. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Thanks again, and we hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
Very basic hotel accommodation that is decent enough if you need to stay for an extended period and need a lower cost hotel. Very no frills, staff is sometimes hard to find (front desk regularly has a "stepped away" sign on it).
Thank you for being our guest. We are happy to know overall you had a pleasant stay with us. Also, we have taken a note of your feedback with regards to our associates, as it will help us to improve our future guests’ experiences. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management