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Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

4.5 star property

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Photo gallery for Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

Outdoor spa tub
Lobby sitting area
2 outdoor pools, pool umbrellas, sun loungers
Couples treatment rooms, sauna, hot tub, Turkish bath, body treatments
6 bars/lounges, swim-up bar, poolside bar, beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive

Explore the area

View in a map
Seccion Hotelera Bahia de Conejos, Lote 8, Santa María Huatulco, OAX, 70989
  • Place, Playa Conejos
    ‪7 min walk‬
  • Place, Conejos Bay
    ‪7 min walk‬
  • Place, La Bocana Beach
    ‪4 min drive‬
  • Airport, Huatulco, Oaxaca (HUX-Bahías de Huatulco Intl.)
    ‪38 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

7.4 out of 10
Good
(12 reviews)
  • Beach view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Swim-out)

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds (Preferred Club - Swim-out)

  • Beach view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

View from room

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

8.2 out of 10
Very good
(17 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Preferred Club - Swim-out)

View from room

Junior Suite, 1 King Bed (Preferred Club - Swim-out)

8.0 out of 10
Very good
(3 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Hot Tub

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds, Hot Tub

  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 2 Double Beds, Oceanfront

9.6 out of 10
Exceptional
(7 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Hot Tub

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Hot Tub

8.4 out of 10
Very good
(10 reviews)
  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Oceanfront

Frette Italian sheets, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Oceanfront

8.2 out of 10
Very good
(31 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Preferred Club - Swim-out)

26-inch LCD TV with satellite channels, TV, iPod dock

Suite, 1 Bedroom (Preferred Club - Swim-out)

9.0 out of 10
Wonderful
(4 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Frette Italian sheets, down comforters, pillowtop beds, minibar

Suite, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • Partial sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Santa María Huatulco

Located in Conejos, Secrets Huatulco Resort & Spa - Adults Only - All Inclusive is within a 10-minute stroll of sights such as Conejos Bay and Playa Conejos. This 399-room, 4.5-star property has 2 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Playa Conejos - 7 min walk - 0.4 miles
  • Conejos Bay - 7 min walk - 0.4 miles
  • Playa Magueyito - 10 min walk - 0.6 miles
  • La Bocana Beach - 4 min drive - 1.0 mile
  • Copalita Eco-Archaeological Park - 4 min drive - 1.0 mile

Getting around

  • Bahias de Huatulco Intl. Airport (HUX) - 31 min drive

Restaurants

  • ‪Himitsu - ‬8 min drive
  • ‪Castaways - ‬4 min walk
  • ‪Coco Café - ‬8 min drive
  • ‪La Tortuga - ‬9 min drive
  • Market Cafe

About this property

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. There's free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only property include a nightclub, a gym, and outdoor tennis courts.
Guests can expect free WiFi and 26-inch LCD TVs with satellite channels. Pillowtop beds with Frette Italian sheets and down comforters ensure a restful night, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and bathrobes. Other standard amenities include furnished balconies or patios, iPod docks, and minibars.
A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa by Pevonia has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath, a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pickleball court
  • Sailing
  • Stereo

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6,997 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 100% renewable energy
  • 4 floors
  • 6 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 2011
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 26-inch LCD TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 65 per pet (varies based on length of stay)
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses wind energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses wind energy, plus eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Huatulco Resort
Huatulco Secrets
Huatulco Secrets Resort
Secrets Huatulco
Secrets Huatulco Resort
Secrets Resort Huatulco
Secrets Huatulco Hotel Huatulco
Secrets Huatulco Resort Santa María Huatulco
Hotel Secrets Huatulco Resort & Spa Santa María Huatulco
Santa María Huatulco Secrets Huatulco Resort & Spa Hotel
Secrets Huatulco Resort & Spa Santa María Huatulco
Secrets Huatulco Resort
Secrets Huatulco
Hotel Secrets Huatulco Resort & Spa
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco Resort All Inclusive Santa María Huatulco
Secrets Huatulco Resort All Inclusive
Secrets Huatulco Resort All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive
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Secrets Huatulco Resort All Inclusive
Hotel Secrets Huatulco Resort & Spa - All Inclusive
Secrets Huatulco Resort Spa
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Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco All Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive is an all-inclusive resort and rates come with all meals. Activities include snorkeling and kayaking.

How much does it cost to stay at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

As of Apr 26, 2026, prices found for a 1-night stay for 2 adults at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive on May 27, 2026 start from $299, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What can I see near Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

This property is situated in Conejos, just steps from Playa Conejos, and within a 10-minute walk of Conejos Bay and Playa Magueyito. You'll also find La Bocana Beach and Tangolunda Bay within a short drive.

Is there parking available at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Yes, valet and self parking are offered for free at the property. Though parking is limited parking, an electric car charging station is also available.

Is there a spa available at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Secrets Spa by Pevonia is the property's spa and services include body wraps, mud baths, aromatherapy, and mani/pedis.

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 2 outdoor pools, a private beach, and 6 restaurants at this property.

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive feature a casino on the premises?

No, Secrets Huatulco Resort & Spa - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What do couples enjoy most about Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

This adults-only property offers many amenities for couples such as a private beach and a beach bar with some guestrooms featuring a private hot tub.

Are there hot tubs at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

No, but this property offers jetted bathtubs in all guestrooms.

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive have a restaurant that serves breakfast?

Yes, Secrets Huatulco Resort & Spa - Adults Only - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive for a fee of USD 65 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Yes, this property has connecting rooms you can book for your group event or vacation.

How far is the airport from Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

The closest major airport to Secrets Huatulco Resort & Spa - Adults Only - All Inclusive is Bahias de Huatulco Intl. Airport (HUX), which is 16.3 mi away (31 minutes by car).

Are there rooms with balconies at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Yes, every guestroom at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive comes with a furnished balcony/patio and some offer ocean views.

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive offer wedding services?

Take advantage of the wedding venue at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive if you plan to say "I do" during your trip.

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1004 reviews
Rating 8 - Good. 248 out of 1004 reviews
Rating 6 - Okay. 114 out of 1004 reviews
Rating 4 - Poor. 50 out of 1004 reviews
Rating 2 - Terrible. 25 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

Christina

Stayed 7 nights in Oct 2025

10/10 Excellent

Valeria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying at this resort and experiencing the holiday season with staff and new found friends. Clean safe resort with many different varieties of food options including a private wine dinner of your choice. Staff go above and beyond to make sure we were cared for during our stay. Great place to welcome the New Year
Stayed 14 nights in Dec 2025

10/10 Excellent

Eric Wayne

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The service was just outstanding. Everyone was extremely professional and helpful. The food was delicious
Stayed 5 nights in Dec 2025

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities
The resort was amazing - the pools, the food, the staff, the weather, everything was great.
Stayed 7 nights in Dec 2025

4/10 Poor

Mary

Stayed 5 nights in Dec 2025

10/10 Excellent

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were exceptional
Stayed 7 nights in Dec 2025

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El jacuzzi de mi cuarto con vista al mar no funcionaba la llave del agua, pero de ahi mas todo perfecto
Stayed 2 nights in Dec 2025

10/10 Excellent

Thomas John

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Dec 2025

10/10 Excellent

Lori

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2025

10/10 Excellent

Prithviraj

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Met a staff member named David, he was full of energy and made our stay amazing. Food was great, views were amazing. Everything was put together well. Highly recommend for a relaxing trip!
Stayed 6 nights in Dec 2025

10/10 Excellent

DONALD

Liked: Cleanliness, amenities, property conditions & facilities
Only had 1 issue and it was being charged for a day i missed. Had a great time there
Stayed 3 nights in Nov 2025

10/10 Excellent

Claudia I

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing experience staying at secrets. I went with my husband to celebrate his birthday. The staff was great. I loved that they had room service available 24/7. Will definitely be returning ❤️
Stayed 4 nights in Dec 2025

10/10 Excellent

GABRIEL OMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los de la farmacia me hicieron un cargo doble a mi tarjeta y no sé hacían resposables. Tanto la gerente como los empleados nada más se hacían locos. Decidí disfrutar de mis vacaciones mejor en lugar de seguir rogándoles que me dieran una solución. ¡No compren nada en la farmacia y tienda del hotel! El hotel y sus empleados excelentes
Stayed 4 nights in Nov 2025

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Lovely, beautiful resort. Great selection of restaurants and delicious food. Wonderful friendly staff. My first night was ruined by shamelessly disrespectful entitled guests, but that does not change my opinion of the resort.
Stayed 7 nights in Nov 2025

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Our stay was delightful.The staff in this place is absolutely amazing. They go above and beyond to cater to their guests. The food variety is good and overall atmosphere of the place is very peaceful. My husband and I had a restful and beautiful stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sandra

Stayed 3 nights in Nov 2025

10/10 Excellent

Alma, Laredo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are spotless, the food is incredibly good, the amenities are nice and comfortable and most importantly the people and customer service are great. This hotel is synonym of quality. Can't wait to visit again!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Stayed 1 night in Nov 2025

10/10 Excellent

gerardo, Hesperia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exelente
Stayed 3 nights in Oct 2025

8/10 Good

Karina

Stayed 3 nights in Oct 2025

10/10 Excellent

Alonso

Stayed 7 nights in Oct 2025

8/10 Good

Leonel

Traveled with partner
Liked: Cleanliness
The good: The scenery is breathtaking. The beach is beautiful , safe and you can swim or snorkel all day long. Rooms are spacious. The bad: the hotel definitely requires more maintenance, some of the pools have the tiles loose and can be dangerous. Very long distances between rooms and beach /restaurants. One of the elevators was suddenly pouring water! Limited food options since that many restaurants were closed or not available. Some staff members were rude. The entertainment was good because dancers were excellent but shows were scarce. The preferred service is not worth it since they treated you without respect , no remarkable perks and it was expensive. There was a group of medical students who invaded areas that were reserved for preferred customer and caused delayed in service. The hotel staff did not do anything about it. The sales people of the share time are bothersome since they are pushing you to hear the 90 min tike share presentation from day 1. In summary, it is an overpriced hotel in a beautiful location that sells as exclusive but had facilities that need improvement with poor food and bad service. I will look for a different place next time.
Stayed 6 nights in Sep 2025

4/10 Poor

Maria

Liked: Property conditions & facilities
Disliked: Cleanliness
The first time staying in a Secrets resort and will be my last. Got the preferred club. There is nothing prefer. You have to ask for your prefer choice of alcohol and get authorization from two managers in order to have it at the pool. The restaurants from the hotel where average and some staff was even rude when asking for food or drinks, it was like asking for a favor. The silver lining was the staff and restaurant from the palapas. You could see they tried to help but they could only do so much and the spa! Was amazing. It was like there was a division of the hotel. Pool and palapas amazing and the food and staff from the white building was questionable. Requested talking to the manager and they where never available. By check out, was waiting for the front desk to ask how was our stay but not once I was asked. Honestly, skip it! I don’t usually write reviews but was never treated so poorly.
Stayed 4 nights in Sep 2025

6/10 Okay

Myrna

Disliked: Staff & service, property conditions & facilities
We didn’t like front office customer service. I saw a video on you tube and I was expecting to have the same friendly welcome . They didn’t offer any welcome drinks or a friendly welcome. I will not go back to secrets it was too expensive for what we received 🙃
Stayed 5 nights in Sep 2025

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