Hotel Castillo Huatulco

This was our 6th time to the Huatulco area since 2006. We have tried a different hotel or condo each time. We picked hotel Castillo first for its location in Santa Cruz and second for all the good reveiws posted. This hotel was surpassed all our expectations and we would have no problem coming back . Staff friendly,hard working gentle people. Very clean hotel and not over crowded. My wife and I were there for 2 weeks and always found something good to eat at the buffet and never had any stomach issues . Some people say the buffet gets too repetitive but I always think when we are all at home we eat the same things weekly. There are lots of eating choices within a 5 or 10 minute walk of the hotel if you want a change. The beach club at playa Chahue we loved and walked there and back every day, not using the hotel shuttle once in our 2 week stay. A special thank you to the life guard Alejandro at the beach club for being such a hard working individual who takes his job seriously . He always made sure everybody got chairs or umbrellas and was quick to inform everyone when the ocean was safe to swim or not with changing conditions. So in closing if you want a clean, safe not over crowded hotel located within walking distance to shopping and restaurants with a great beach club consider the Castillo .

We were welcomed with some refreshing punch and chocolate dipped strawberries in our room. Rooms are super clean. and we had a lovely terrace. The hotel pool is lovely for breakfast but the star of this hotel is the staff and beach club. I loved that the hotel served many Mexican families but we're also welcoming of English speakers. They sang Happy Birthday for my husband and went out of their way to always be helpful. The buffet had something for everyone. The location is great too! Thank you Raquel, Fredrico, Aseas and Edgar and the young man at the front desk (just 18) with the great smile. Thank you to the maid who made sure my husband didn't leave his iPad behind. Thank you to our two great waiters at the beach club. We miss you and wish you and your families all the best.

A clean basic hotel. Staff were always friendly and accommodating. The beds were "authentic" Mexican (hard) and not the most comfortable. Our room overlooked the street, which was quite noisy and unfortunately the balconies were so small that you couldn't sit outside anyhow. Bottled water was brought to our room daily, but it would have been a much "greener" alternative to have a water cooler that we could refill our bottles as needed. There was no refrigerator, so we bought a small cooler for our beverages. Hot water was never an issue, but you'll have to ask for extra towels. The grounds of the hotel were well kept, and everything was always clean. Breakfast was simple, hot and cold selections, including made to order eggs/omelettes. It was a short walk to the waterfront..with many little shops to explore and restaurants eager for business. It's a 20 minute walk to town (taxis were cheap too). The boardwalk (to the left as you exit the hotel) has security guards at night and is well lit. I felt totally safe putting in my headphones and going for my nightly powerwalk. Overall, a pleasant stay.

Returned to Castillo for 2 weeks in Feb/19 after skipping 2 years. This was our 5th vacation to Huatulco, all at Castillo. We love Huatulco for many reasons. The weather, the people, able to walk so many places and always feel safe! Castillo is a great little hotel. The rooms are always spotless and the staff are always friendly and do their best to make your stay everything you could ask for. The food may be limited and repetitive, but you can always find something good to eat. We did notice that the area has become busier since our last visit. The beach club in particular seems to be trending in a direction that does not appeal to us so much. They sell passes to people who are not staying at the hotel. The beach club is quite small and we found it busier and more crowded than our previous stays. People with day passes tend to gather in groups and overtake the loungers and palapas. We are early risers, so always got chairs and shade, but many others from the hotel would not if they came down a little later. With the additional 48 rooms being added to the hotel, I am not sure how the beach club will handle the additional people. Hopefully management has a plan. I don't usually mention staff, because they were all great and I don't like to miss anyone, but here goes. Alejandro, life guard at the beach club. Always went above and beyond. He deserves a raise in pay, many tips, and the opportunity to advance if he chooses. Fredrico in the restaurant, same thing. And Omar and Samuel at the front desk. We loved chatting with them every time we passed by. The hotel could not have any better people to great their guests. Hopefully, we will be back!

We had a lovely vacation here in Nov 2018. The Ocean cannot be seen from the hotel but is basically across the street. The Beach club for the hotel is quite lovely and is a short 15 min walk or they have a shuttle service to and from every 1/2 hr. The Ocean is somewhat swimmable if you are experienced. The food was good the rooms are clean, we will definitely return. The quaint town of Santa Cruz is a mix of great restaurants, and local shopping.

We used the Castillo Beach Club a few times for the day. It is 100 pesos each. Get there early for a lounger. It is a nice setup and very relaxing. Both times we wiped off our own palapa table and both times we were charged 50 pesos IVA on the bill even though the menu says the prices include it..when we asked and showed them the menu they said ‘management changed it’...

I didn't want a resort so was looking for a clean, safe comfortable & central mid-range hotel for 5 nights leading into Christmas. What drew me to the Castillo was the beach club (plus as this was a last minute trip selection was limited). The Castillo delivered on my expectations. Rooms were clean and well maintained. I didn't eat at the hotel or use the pool but spent all day at the beach club. Staff at the club were very friendly. Suttles back and forth to the club could possibly run more frequently but me this wasn't an issue as I was fine with the walk. he location of the Castillo is perfect. Easy walk into La Crucecita for the evening or just hanging out in Santa Cruz. The Castillo is good value for the $

This was our third year in a row coming to the Castillo Hotel & Beach Club, and we did not regret it in the least ! Many thanks to Luis at the front desk for arranging a terrace room for the both of us at the last minute. It was wonderful being able to sit out there enjoying a drink ( or two ) with my wife and her friend prior to dinner. The rest of the staff at both the Beach Club and hotel were very attentive to our needs, day in and day out. Shout out to Federico, Alberto, Ysael, Luis, and many many more. You all made our vacation tremendous and memorable. The theme nights were properly presented, plus the Tex-Mex party at the Beach Club on our last night was a great way to end our vacation. My wife's friend was so impressed with everything about the property and people working there, that she has already made it known that she will come back next year for more fun. People can make what they want of any vacation, but you have to be able to block out all the negatives and concentrate on the positives to make sure you have a great time. Don't let the small stuff bog you down, enjoy the moment, savor the plentiful sunshine and cerveza & guacamole & pico di gallo &.....the list is endless. We will be back in 2020 for certain, keep everything as is.

We are just back from our fifth visit and it was better than ever. As everyone else has said, the staff at this hotel are fantastic. It's like seeing old friends again. Luis. Asael, Federico Raquel and Alexis, we miss you already! We enjoyed the Mexican food both at the Beach Club and at the hotel. There was always lots to eat. I am reluctant to say just how much we enjoy this hotel because it is getting more popular all the time. I was a little disgusted with the large group of Canadians who smoked in the dining area at breakfast by the pool during the first week of our trip. People would not do this at home and it really is unacceptable. I hope the Castillo will change this. Other than that, we look forward to next year's trip!