Hotel Castillo Huatulco3.0 out of 5.0
Recent guest reviews
There are a lot of raving reviews on the Castillo and that is the reason we decided to book our one week vacation here. This review is to bring some balance to the current Trip Advisor reviews. To be honest we are quiet disappointed. We have been to Huatulco 3 times and have stayed at Barcello, Park Royal and now Castillo and we have officially found out how low can you go in Mexico. We are a 40 year old couple with a large family who takes one week per year for a relaxing getaway. This hotel and beach club consists of Mexican families and a group of 60+folks who have been coming here for years and feel like they own the place. They sit on one side of the beach club in a group of palapas and laugh at and analyze you as you vacation. They come and told us that they were doing so. They all LOVE the Castillo! They love the food, the atmosphere the staff, the rooms, everything! So this review is from a younger outsider whose view is not distorted by drinking too much or having a group of friends to party with. The Positives: The beach is phenomenal! Best beach for swimming and the snorkeling to the right side is very good! Many different kinds of fish and I even followed a huge sea turtle for quite a ways. The fish are not as plentiful as at La Entrega beach but the variety is the same and the surf is rougher here but that didn’t bother me. The location of the hotel is very convenient for walking and shopping and eating out. (Which you will want to do!). It is located right beside the beautiful walkway between Santa Cruze and La Crucita. The hotel was clean and the staff were constantly moping and cleaning. The service at the beach was ok. Sometimes slow but we were not in a rush. I don’t drink but I had some good piñatas. The staff is pleasant. Negatives: The hotel is very dated and musty. The first room we had was 105 and it smelled like a damp old basement. We asked for a different room and they said they were full and we just needed to leave the AC on high the all the time. While that did help a little with the smell we were freeeeezing cold! They only have a thin sheet and thin bedspread on the hard beds. They did bring us a spare blanket and you can see that in my photos. They may as well have brought me a cheese cloth. Good thing I packed an extra blanket after reading about the lack of bedding on the beds. After 4 nights I asked again because I was so damp and cold in the night because of the humidity in the room. Plus the bar was noisy until late. They did get us into a new room 506 which was a great improvement from the humidity standpoint. This room had a shower door instead of the water getting all over the bathroom. This room had no shower pressure and no hot water but at least we were no longer in the dungeon part of the hotel. Plus we could have our curtains open in the new room. The first room was poolside and people sat and visited two feet away from the window/patio door in our room. It was very un-private. The food: We are breakfast at the hotel every morning before heading out to the beach club. There was an omelette station which was good. There were only 3 kinds of fruit available. Cantaloupe, papaya and pineapple swapped with watermelon every other day. The juice at Castillo is not juice. They label it “ pineapple water, melon water, orange water “ which is just super watered down juice. No fresh orange juices here. No fresh oranges at all the entire week. After breakfast no fruit is offered at all. Lunch is served at the beach club. We never ate from the buffet there. It all looked very questionable and not well presented and sat out in the heat for hours. There were a group of people who did get sick during the week we were there. We ordered off the AI menu for lunch (see photo) or just ordered guacamole and chips because of the limited selection. We tried the chicken tacos and club house sandwiches and they were ok. At least they were fresh. We went and looked at the suppers but they did not look good at all. I don’t think I would have found enough there for a supper. We ate out every night. We are not super fussy people which is why we booked at Castillo. This however, was a whole different level of low quality. The hotel is a long walk from the beach! Uphill. This is a good hike. We did the hike early in the morning and we were sweating by the time we sat down at the beach. It was too hot in the afternoon to do the walk so we took the shuttle back. We never waited longer than 15 min for the shuttle and they do ring a bell to let you know the van in there to pick you up. This is a very hot and crowded van but at least we didn’t have to hike for 15 min back to the hotel. The beach chairs are very hard plastic and there are umbrellas to set up on the beach. We brought yoga mats for the chairs as we had read that they were hard. The towels are some other hotels rags. They are very sad so if you think you will get some cushion from your towel you are mistaken. See picture. Conclusion: I would not stay here again. Paying more will be on the priority list for this coming winter! We paid $1100 Canadian per person all inclusive. We work hard during the year and look forward to this one week every year. We won’t make this mistake again.
This was our 6th time to the Huatulco area since 2006. We have tried a different hotel or condo each time. We picked hotel Castillo first for its location in Santa Cruz and second for all the good reveiws posted. This hotel was surpassed all our expectations and we would have no problem coming back . Staff friendly,hard working gentle people. Very clean hotel and not over crowded. My wife and I were there for 2 weeks and always found something good to eat at the buffet and never had any stomach issues . Some people say the buffet gets too repetitive but I always think when we are all at home we eat the same things weekly. There are lots of eating choices within a 5 or 10 minute walk of the hotel if you want a change. The beach club at playa Chahue we loved and walked there and back every day, not using the hotel shuttle once in our 2 week stay. A special thank you to the life guard Alejandro at the beach club for being such a hard working individual who takes his job seriously . He always made sure everybody got chairs or umbrellas and was quick to inform everyone when the ocean was safe to swim or not with changing conditions. So in closing if you want a clean, safe not over crowded hotel located within walking distance to shopping and restaurants with a great beach club consider the Castillo .
We were welcomed with some refreshing punch and chocolate dipped strawberries in our room. Rooms are super clean. and we had a lovely terrace. The hotel pool is lovely for breakfast but the star of this hotel is the staff and beach club. I loved that the hotel served many Mexican families but we're also welcoming of English speakers. They sang Happy Birthday for my husband and went out of their way to always be helpful. The buffet had something for everyone. The location is great too! Thank you Raquel, Fredrico, Aseas and Edgar and the young man at the front desk (just 18) with the great smile. Thank you to the maid who made sure my husband didn't leave his iPad behind. Thank you to our two great waiters at the beach club. We miss you and wish you and your families all the best.
A clean basic hotel. Staff were always friendly and accommodating. The beds were "authentic" Mexican (hard) and not the most comfortable. Our room overlooked the street, which was quite noisy and unfortunately the balconies were so small that you couldn't sit outside anyhow. Bottled water was brought to our room daily, but it would have been a much "greener" alternative to have a water cooler that we could refill our bottles as needed. There was no refrigerator, so we bought a small cooler for our beverages. Hot water was never an issue, but you'll have to ask for extra towels. The grounds of the hotel were well kept, and everything was always clean. Breakfast was simple, hot and cold selections, including made to order eggs/omelettes. It was a short walk to the waterfront..with many little shops to explore and restaurants eager for business. It's a 20 minute walk to town (taxis were cheap too). The boardwalk (to the left as you exit the hotel) has security guards at night and is well lit. I felt totally safe putting in my headphones and going for my nightly powerwalk. Overall, a pleasant stay.
Returned to Castillo for 2 weeks in Feb/19 after skipping 2 years. This was our 5th vacation to Huatulco, all at Castillo. We love Huatulco for many reasons. The weather, the people, able to walk so many places and always feel safe! Castillo is a great little hotel. The rooms are always spotless and the staff are always friendly and do their best to make your stay everything you could ask for. The food may be limited and repetitive, but you can always find something good to eat. We did notice that the area has become busier since our last visit. The beach club in particular seems to be trending in a direction that does not appeal to us so much. They sell passes to people who are not staying at the hotel. The beach club is quite small and we found it busier and more crowded than our previous stays. People with day passes tend to gather in groups and overtake the loungers and palapas. We are early risers, so always got chairs and shade, but many others from the hotel would not if they came down a little later. With the additional 48 rooms being added to the hotel, I am not sure how the beach club will handle the additional people. Hopefully management has a plan. I don't usually mention staff, because they were all great and I don't like to miss anyone, but here goes. Alejandro, life guard at the beach club. Always went above and beyond. He deserves a raise in pay, many tips, and the opportunity to advance if he chooses. Fredrico in the restaurant, same thing. And Omar and Samuel at the front desk. We loved chatting with them every time we passed by. The hotel could not have any better people to great their guests. Hopefully, we will be back!
We had a lovely vacation here in Nov 2018. The Ocean cannot be seen from the hotel but is basically across the street. The Beach club for the hotel is quite lovely and is a short 15 min walk or they have a shuttle service to and from every 1/2 hr. The Ocean is somewhat swimmable if you are experienced. The food was good the rooms are clean, we will definitely return. The quaint town of Santa Cruz is a mix of great restaurants, and local shopping.
We used the Castillo Beach Club a few times for the day. It is 100 pesos each. Get there early for a lounger. It is a nice setup and very relaxing. Both times we wiped off our own palapa table and both times we were charged 50 pesos IVA on the bill even though the menu says the prices include it..when we asked and showed them the menu they said ‘management changed it’...
I didn't want a resort so was looking for a clean, safe comfortable & central mid-range hotel for 5 nights leading into Christmas. What drew me to the Castillo was the beach club (plus as this was a last minute trip selection was limited). The Castillo delivered on my expectations. Rooms were clean and well maintained. I didn't eat at the hotel or use the pool but spent all day at the beach club. Staff at the club were very friendly. Suttles back and forth to the club could possibly run more frequently but me this wasn't an issue as I was fine with the walk. he location of the Castillo is perfect. Easy walk into La Crucecita for the evening or just hanging out in Santa Cruz. The Castillo is good value for the $
This was our third year in a row coming to the Castillo Hotel & Beach Club, and we did not regret it in the least ! Many thanks to Luis at the front desk for arranging a terrace room for the both of us at the last minute. It was wonderful being able to sit out there enjoying a drink ( or two ) with my wife and her friend prior to dinner. The rest of the staff at both the Beach Club and hotel were very attentive to our needs, day in and day out. Shout out to Federico, Alberto, Ysael, Luis, and many many more. You all made our vacation tremendous and memorable. The theme nights were properly presented, plus the Tex-Mex party at the Beach Club on our last night was a great way to end our vacation. My wife's friend was so impressed with everything about the property and people working there, that she has already made it known that she will come back next year for more fun. People can make what they want of any vacation, but you have to be able to block out all the negatives and concentrate on the positives to make sure you have a great time. Don't let the small stuff bog you down, enjoy the moment, savor the plentiful sunshine and cerveza & guacamole & pico di gallo &.....the list is endless. We will be back in 2020 for certain, keep everything as is.
We are just back from our fifth visit and it was better than ever. As everyone else has said, the staff at this hotel are fantastic. It's like seeing old friends again. Luis. Asael, Federico Raquel and Alexis, we miss you already! We enjoyed the Mexican food both at the Beach Club and at the hotel. There was always lots to eat. I am reluctant to say just how much we enjoy this hotel because it is getting more popular all the time. I was a little disgusted with the large group of Canadians who smoked in the dining area at breakfast by the pool during the first week of our trip. People would not do this at home and it really is unacceptable. I hope the Castillo will change this. Other than that, we look forward to next year's trip!
- Walking distance to Chahue Beach
- Free WiFi in rooms and public areas
- Free parking
Chahue Beach is a short stroll from Hotel Castillo Huatulco, and other popular attractions like La Entrega Beach are within a couple of miles (3 km). This 112-room, 3-star hotel welcomes guests with 2 outdoor pools, a bar/lounge, and free in-room WiFi.
For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM. Savor a meal from the comfort of your room with room service, entertain your taste buds with a drink at the bar/lounge, and mingle with other guests at the free manager's reception.
Guests can expect to find free WiFi and 32-inch an LED TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, free bottled water, and a safe.
Guests staying at Hotel Castillo Huatulco enjoy access to 2 outdoor pools, a children's pool, and free WiFi in public areas. There's free parking and a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this family-friendly hotel include a conference center, a 24-hour business center, and a computer station.
Reviews from Trip Advisor
78.0% of guests recommend this hotelTotal of 571 reviews