Santa Lucía Milpas Altas Vacation Packages

This hotel was great. Obviously when looking for a place to stay I’m always looking for something that’s affordable, but also with good attention. This place exceeded those expectations, they offer a restaurant on the property, which was very convenient. The staff were so attentive and helpful. The room itself was beautiful, it felt like we were staying in a medieval room. The hotel is located in a corner, it is quiet you don’t hear so much noise unless you’re in the bathroom. Overall, if you’re looking somewhere affordable, good quality, clean, and quiet I recommend this hotel.

I was very disappointed with the way our checkout was handled. First, the hotel charged us for a “soiled towel.” Towels are provided for normal guest use, and naturally they can become soiled during a stay. Unless a towel was permanently damaged beyond normal laundering, I do not understand why a guest should be charged for it. Attached pic front desk shared us Second, although breakfast was represented as complimentary, we were charged 22 quetzales for an additional lemonade. I paid with 100 quetzales, but the remaining 78 quetzales was never returned to me. What was most uncomfortable was the checkout process. We were not allowed to complete our checkout until hotel staff went to the room and inspected it. We were then held up over a complaint about a soiled towel. This made us feel as though we were being treated with suspicion rather than as paying hotel guests. I understand that hotels need to charge guests for genuine damage or missing property. However, a used or soiled towel should not automatically be considered damage. If the hotel believes the towel was permanently damaged, I would like an explanation of the specific damage and the basis for the charge. I would appreciate a refund of the towel charge as well as the 78 quetzales in change that was never returned to me. More importantly, I hope management reviews how this situation was handled so that other guests are not put through a similar experience at checkout.

Todo muy bien