4/10 Poor
Kim, Houston
Traveled with partner
Apr 14, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff from front desk to valet to housekeeping were all wonderful. They accommodated us for an estly checkin which was great. The lobby was very nicely decorated Hotel is in easy walking distance of the main square with lots of shopping and dining options. Things went bad once we reached our overpriced king suite. There was no elevator which we were not told ahead of time. Die to physical limitations, I could not help my husband bring suitcases upstairs and on one bad pain day, could barely get myself upstairs. The carpets in entry, staircase and landing were filthy. In 3 days, the landing was never vacuumed with some sort of blue plastic trash scattered from check in to check out. Our king suite had dirty carpet with holes in several areas. Furniture was dated and uncomfortable with cobwebs covering the front window. Bathroom did not have a single rack to hang towels either by sink or tub. Sink was cracked and stained. Not enough plugs in bedroom to plug in 2 cell phones and table only on one side of the bed so hubby put a desk chair to set his phone and water bottle. The bed was comfortable with full pillows and nice linens so there was one plus. This property is not the quality you would expect from a Marriott Bonvoy and certainly not at the prices charged. I seldom leave a negative review but was very disappointed with this stay.
Kim
Stayed 3 nights in Apr 2025