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Recent guest reviews

Location is nice the room is really small broken ac/heater the hot tub in the room looked really outdated

Room had large putty patches that were not finished appeared to be just slapped on. Tub was old and looked as if it had been painted several times. Yes, these are cosmetic but especially the tub...it makes one doubt the cleanliness.

This place was clean and quiet. The staff was friendly and the continental breakfast in the morning was nice. The only real problem is that the property is pretty old. There have been upgrades to my room, but either they aren't finished or they were done in a rather sloppy way. The problem with being an independent motel is that there is no corporation with money to sink into the maintenance and that gets very costly very quickly. I can't complain. I had my dogs and I was happy to have a convenient place near town to stay that welcomed them. All doors to rooms are interior and anybody entering the facilities must pass by the office, so it is more secure than a lot of places.

pool and jacuzzi very dirty. room floor was not very clean.

The manager was excellent in every way. However the room had deferred maintenance and was not clean enough (door didn't close due to loose hinge, drape falling down, dirty cleaning rags left on the TV, rug dirty, chair threadbare, smoke odor). The first room I was offered hadn't been cleaned at all.

The rooms had holes in the bathrooms and bedrooms, cloged sinks and bathtubs. Dust and mildew that provoque health hazard ( coughing and breathing). Dirty and smelly carpets.

They did not have a morning breakfast as advertised. Their coffee tasted like water and the pool was dirty

Stained sheets, coil spring noisy beds with every little movement it was loud. Racing down the street sounded like our windows were open, Spiders in the bathroom. One parking spot left under the carport and I had to crawl in and out of the rear hatch to gain access! Booked for two nights and checked out after the first night at 6:30am. Could not get.out of there fast enough. I can say the outside was painted nicely and well kept and also the enclosed.pool and surrounding area. First and last time for me staying there!

This place is super disgusting. The shower was broken and the room smells. The only nice thing was the pool although i had sticky residue after I got out of iy.

"Indoor pool" just ment surrounded by motel rooms. Motel seemed not taken care of well, paint chipping everywhere, electrical issues (would not recommend using outlets, good luck getting lights to work properly), plumbing needs help (when trying to shower, most water stays at faucet rather than going to the shower head and the toilet seems like it's going to overflow when it flushes) the beds are HORRIBLE! (Unless you like springs in your back and hearing them all night). It looks like they tried to do improvements by putting in a new flooring in the room, but all the paint chipping from the walls and old appliances just took away from any improvements and all the stains that were on the bathroom door I'm going to hope it was just paint markings and nothing else.... Expecting more for the price, but it was a place to stay and I didn't see bugs so there's a pro...

I arrived at the hotel and was immediately concerned. The trash can in front was full of beer cans and caution tape blocked the stairs. The hotel is not clean and the building next door is boarded up. I checked into my top and pulled back the comforter. There was a large wet spot on the sheet. The mattres underneath was wet and soaked through the mattress. Gross! I went to the front desk and told them about the bed. They weren’t even surprised. The man at the front desk was rude. He gave me a key to a new room. I walked in and was hit with a terrible smell. The room was filthy. There were burn holes in the comforter and the floor. It’s a non smoking room. The carpet was covered in stains. The door to the bathroom was covered in handprint smudges. I spoke the the front desk person. His solution was a can of spray deodorant. I called Orbitz immediately. They spoke to the hotel. They would not let me cancel and get a refund. There is no way those rooms were fit for rental. The room was $90. Orbitz should pull this place off their list of hotels. After speaking with a Orbitz manager the hotel still refused to refund me my money. I checked out and with Orbitz’s help found better accommodations. The hotel is not clean. The pictures are not accurate. If you are concerned about your health at all stay away.

Room was old and repairs were done poorly The whole hotel was not kept well. One of the public access emergency exits was blocked by old construction debris. Also, because the center of the hotel was open cement construction you could hear young people banging on and slamming doors and making noise all night long. I would never go there again.

Nice staff, well used hotel- shows wear and tear/ handyman work. Worth $80 but wouldn’t pay too much more

First we got to the hotel to see the outside didn't look anything like the picture on this website. We decided to go check in and give it a chance because we had already paid. The room was terrible. The carpet was coming up there was rust in the bathtub and mold on the outside of the bathroom wall. The only good thing I can say about this hotel was they agreed to let us cancel our stay and refund our money.

Honestly they are trying to make it nice... the people are super nice, but this place first and foremost needs better beds... we were dying... everytime one of us moved the other almost fell off.. after 2 days we both had back pain and need a message. they have recently painted and the floors were nice. Breakfast was basic just cereal, fruit and oatmeal but hey atleast they offer somethibg right!... close to the beach and food places..

Good location close to beach but also next to two horrible areas. Gross dirty room. Way over priced. Horrible breakfast, horrible pool. Construction late night. Not a comfortable place

Ocean St Santa Cruz CA

Hotel highlights

  • Walking distance to Santa Cruz Beach Boardwalk
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Located in Westside Santa Cruz within a short walk of Santa Cruz Beach Boardwalk, Pacific Inn Santa Cruz is within 2 miles (3 km) of other popular sights such as Monterey Bay. This 36-room hotel has an indoor pool, free in-room WiFi, and free self parking.


Rooms

All 36 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 32-inch flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Free local calls and ironing boards are other standard amenities.


Property features

At Pacific Inn Santa Cruz, guests have access to an indoor pool, a spa tub, and free WiFi in public areas. If you drive, put free parking to good use. Friendly staff can provide front-desk service during limited hours, and also offer advice about sightseeing. Additional amenities include coffee/tea in a common area, express check-in, and express check-out.

Room options

Deluxe Room, 1 King Bed, Jetted Tub

1 King Bed | Sleeps 2

Standard Room, 1 King Bed

1 King Bed | Sleeps 3

Standard Double Room, 2 Double Beds

2 Double Beds | Sleeps 4

Standard Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for Pacific Inn Santa Cruz

Everyone (29) Family (4)
1
Everyone

By on Jan 4, 2020

1
Everyone

By on Dec 4, 2019

3
Everyone

By on Sep 9, 2019

3
Everyone

Location is nice the room is really small broken ac/heater the hot tub in the room looked really outdated

By on Aug 20, 2019

3
Family

Room had large putty patches that were not finished appeared to be just slapped on. Tub was old and looked as if it had been painted several times. Yes, these are cosmetic but especially the tub...it makes one doubt the cleanliness.

By on Jul 15, 2019

1
Everyone

By on Apr 24, 2019

3
Family

This place was clean and quiet. The staff was friendly and the continental breakfast in the morning was nice. The only real problem is that the property is pretty old. There have been upgrades to my room, but either they aren't finished or they were done in a rather sloppy way. The problem with being an independent motel is that there is no corporation with money to sink into the maintenance and that gets very costly very quickly. I can't complain. I had my dogs and I was happy to have a convenient place near town to stay that welcomed them. All doors to rooms are interior and anybody entering the facilities must pass by the office, so it is more secure than a lot of places.

By on Apr 22, 2019

3
Family with small children Family

pool and jacuzzi very dirty. room floor was not very clean.

By on Mar 18, 2019

3
Family

The manager was excellent in every way. However the room had deferred maintenance and was not clean enough (door didn't close due to loose hinge, drape falling down, dirty cleaning rags left on the TV, rug dirty, chair threadbare, smoke odor). The first room I was offered hadn't been cleaned at all.

By , from Nevada City CA on Mar 18, 2019

1
Everyone

The rooms had holes in the bathrooms and bedrooms, cloged sinks and bathtubs. Dust and mildew that provoque health hazard ( coughing and breathing). Dirty and smelly carpets.

By on Feb 27, 2019

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