Skip to main content
Beginning of main content

Recent guest reviews

friendly staff cleanrooms good location well priced would use again

We liked everything about this hotel.staff was great and friendly. 10 min walk to the beach 🏖. Would recommend this over any hotel in Santa Cruz. Very clean

Very spacious rooms, updated (newer), heated pool, but no towels at pool, free continental breakfast, crowded at breakfast time, not enough seating, good location, convinience stores close by, walking distance to shopping plaza.

The beds were comfy and the service was quick at check-in and friendly.

Well run, nice facility, and friendly & helpful staff.

Great pool and hot tub, breakfast. Stylish rooms. Perfect location.

The hotel staff was extremely nice and helpful. Hotel was very clean and great location.

Hotel was clean and comfortable. I did not like the breakfast

My experience was great the breakfast was amazing it cater to kids and adults although I wish it didn’t end so early it still was good parking was difficult but not to expensive

We love the free breakfast. We also like the food that can be ordered on the menu. I wish the hotel was not on a busy street so that its much safer to walk to the boardwalk.

The hotel is technically in walking distance of the Boardwalk. We made the walk during the day and walk through some sketchy neighborhoods. We called an Uber to get home in the evening.

excellent location and about 10-15 minutes walking distance to everything downtown. it's very close to the river walk area for runners/walkers. top notch breakfast included. most disappointing were the customer-facing hotel staff (the ladies staffing breakfast were awesome). the front desk staff mostly chatted loudly with each other. we arrived early to check-in. of course, there's not the expectation you'll get into a room, but i had mentioned to the valet they shouldn't park our car until we knew and he said it would be no problem (definitely the hotel wasn't at full occupancy). we were hoping to get in an hour early so we could get our toddler down for a nap and they just told us to come by at the official time. we decided to wait it out in the lobby and they never really communicated with us to set expectations or seem to care that much. at lesser quality hotels, we've experienced much better customer service. typically when we went to the front, it was difficult to get their attention. valet service with the exception of an older man was very similar - either frazzled or they were more focused on chatting over working. that said, the hotel itself was a great stay with a nice pool and fairly quiet - i was just expecting a much higher quality customer experience - at least on par with the typical motel type stay you'd have in santa cruz.

Pretty clean. Great location. Had a very nice modern feel to it.

Clean, friendly and affordable. Breakfast was good and the staff was friendly. The kids had fun swimming in the pool and it was a short walking distance to the Boardwalk.

The hotel was nice. The bathroom faucet had a problem. When I turned on cold water, it came out hot. When I turned on hot water, it came out cold. I needed an extra blanket and decided to walk down to the front desk to ask for one. I had to wait in line to ask for it. After a few minutes of waiting, I grew impatient because I realized the man in front of me was the valet parking guy and he was flirting with the front desk girl. I guess customers come second if the valet parking guy is cute. Speaking of valet parking. IT IS REQUIRED. No where on the website or booking confirmation did it say you are required to $15 for valet parking. It just says valet parking is available. When I brought this up at check out there response was, "oh, yeah it's required. The city doesn't allow you to park on the street." If I had known about this hidden fee, I would have happily paid it. Because I feel this fee was not clear/hidden, and the hotel made no effort to refund all or a portion of it, Hyatt Place lost my business over a matter of $15...and having to wait to ask for a blanket while the employees were flirting.

Broadway Santa Cruz CA

Hotel highlights

  • Walking distance to Santa Cruz Beach Boardwalk and Main Beach
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Outdoor pool

Located in Westside Santa Cruz, Hyatt Place Santa Cruz is a leisurely stroll from popular sights such as Santa Cruz Beach Boardwalk and Main Beach. This 106-room, 3-star hotel has a bar/lounge, an outdoor pool, and a 24-hour fitness center.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 9:30 AM. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

All of Hyatt Place Santa Cruz's 106 air-conditioned rooms provide sofa beds, refrigerators, and coffee makers. TVs come with cable channels, and free WiFi keeps guests connected. Ironing boards, desks, and designer toiletries are other standard amenities.


Property features

At Hyatt Place Santa Cruz, guests enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Valet parking is offered for USD 15 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Room, 1 King Bed with Sofa bed, Accessible (With Shower)

King 1 | Sleeps 4

Room, Multiple Beds (High Floor, 2 Queen & 1 Sofa Bed)

Queen 2 | Sleeps 5

Room, 1 King Bed with Sofa bed (High Floor)

King 1 | Sleeps 4

Room, Multiple Beds (2 Queen & 1 Sofa Bed)

Queen 2 | Sleeps 5

Guest reviews for Hyatt Place Santa Cruz

Everyone (14) Couples (3) Family (4)
4
Everyone

By on Aug 15, 2019

Review comment responded on Aug 15, 2019

Thank you for the rating

5
Partner Couples

friendly staff cleanrooms good location well priced would use again

By on Jul 3, 2019

Review comment responded on Jul 6, 2019

Thank You. we hope to see you again soon!

5
Partner Couples

We liked everything about this hotel.staff was great and friendly. 10 min walk to the beach 🏖. Would recommend this over any hotel in Santa Cruz. Very clean

By , from Los Banos , ca on Jun 1, 2019

5
Everyone

By on Apr 22, 2019

Review comment responded on Apr 24, 2019

Thank you for the great rating!

5
Families Family with small children

Very spacious rooms, updated (newer), heated pool, but no towels at pool, free continental breakfast, crowded at breakfast time, not enough seating, good location, convinience stores close by, walking distance to shopping plaza.

By on Apr 21, 2019

Review comment responded on Apr 24, 2019

Thank you for the great rating! Sorry it was so crowed during spring break.

5
Families

The beds were comfy and the service was quick at check-in and friendly.

By on Apr 19, 2019

Review comment responded on Apr 24, 2019

Thank you for the great rating!

5
Partner Couples

Well run, nice facility, and friendly & helpful staff.

By on Mar 24, 2019

Review comment responded on Mar 25, 2019

Thank you very much!

5
Everyone

By on Feb 26, 2019

5
Families Family with small children

Great pool and hot tub, breakfast. Stylish rooms. Perfect location.

By on Feb 19, 2019

Review comment responded on Feb 20, 2019

Thank you! Glad you liked it.

5
Everyone

By on Jan 12, 2019

Review comment responded on Jan 14, 2019

Thank you very much!

url importing https://www.orbitz.com/Santa-Cruz-Hotels-Hyatt-Place-Santa-Cruz.h17271952-p2.Hotel-Reviews