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Recent guest reviews

Good hotel close to Boardwalk and within minutes of the West Cliff Drie by car

There were some issues related to the current pandemic that were inconvenient such as no valet parking as the norm would be and a grab and go type breakfast instead if a sit down breakfast but overall, a good experience was had and we would recommend for location, cleanliness and friendly staff.

Parking fee is too expensive it should not be that way specially if you are a guest. The staff was great, helpful, friendly, etc. the hotel is well located.

Hot tub was closed. And no food or drink service. And especially, no housekeeping.

Property was fine. Fire alarm went off at 6:am Sunday morning. When I called down to the front desk to see what was going on I got no answer. When I went outside to see what was going on it was other guests who said they were told to wait inside the room and if there was actually a fire, the hotel staff would come and knock on doors. No mention of it at check out and when I brought it up I got a half ass apology and they waved the parking fee.

Stayed one night and enjoyed it. Would stay again. Pros: super clean, very nice staff, large rooms, convenient location Cons: Valet only parking, beds are a little too soft, slow Internet

Very happy with our stay at Hyatt, clean, friendly staff, would definetely stay again.

We often stay at Hyatt properties because we like the quality room, service, and food. This location was no exception. The only thing a bit off/weird was that the shades for the windows sheer. So when it was night, someone could look up unto your room... and in the morning, the sun was super brights and woke me up much earlier that desired. but overall, great visit-awesome food too. We also liked that the decor was tailored to this location. fun surfing decor

Excellent food. Excellent service Loved the personal touch when my daughter got an almond chocolate smoothie!

It was such a lovely stay! I loved the pool/hot tub and fitness center. Beautiful, clean hotel!

Hotel looked new, clean. Room was spacious, excellent layout. Staff was friendly and very helpful. Would definitely stay here again.

Love this place the rooms are nice and big the pool area was fantastic.

Modern, nicely renovated. Convenient distance to beach and downtown. Decent breakfast. However, hotel staff had a hard time accommodating our party for a room with a double bed, even if that was what I booked on Orbitz. Their suggestion- skip Orbitz, book with them directly.

Waaayyyyyyyy too expensive for what your get. 320$ for a Saturday night??? Please. And don’t expect any fancy kind of things!! The toiletries weren’t great, no robes for people to use, the breakfast was ok but the staff working it looked mad about being there. Plus there are homeless people all around and it’s a pretty rough neighborhood.

friendly staff cleanrooms good location well priced would use again

We liked everything about this hotel.staff was great and friendly. 10 min walk to the beach 🏖. Would recommend this over any hotel in Santa Cruz. Very clean

Broadway Santa Cruz CA

Hotel highlights

  • Walking distance to Santa Cruz Beach Boardwalk
  • Free on-the-go breakfast
  • Free WiFi in public areas
  • Bar/lounge

Located in Westside Santa Cruz within a short walk of Santa Cruz Beach Boardwalk, Hyatt Place Santa Cruz is within 2 miles (3 km) of other popular sights such as Monterey Bay. This 106-room, 3-star hotel has free breakfast and a bar/lounge, along with an outdoor pool.


Dining

Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

All of Hyatt Place Santa Cruz's 106 rooms are air-conditioned and have an array of amenities, including sofa beds, refrigerators, and coffee makers. TVs come with cable channels. Ironing boards, desks, and designer toiletries are also available.


Property features

At Hyatt Place Santa Cruz, guests have access to an outdoor pool, free WiFi in public areas, and conference space. Valet parking is offered for USD 15.00 per night. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center, a terrace, and an ATM.

Room options

Room, 1 King Bed with Sofa bed (High Floor)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, Multiple Beds (2 Queen & 1 Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Room, Multiple Beds, Accessible, Bathtub (2 Queen & 1 Sofa Bed)

2 Queen Beds and 1 Double Sofa Bed | Sleeps 5

Guest reviews for Hyatt Place Santa Cruz

Everyone (14) Couples (9) Family (11)
5
Everyone

By on Apr 11, 2021

Review comment responded on Apr 22, 2021

Thank you for the rating

5
Family

Good hotel close to Boardwalk and within minutes of the West Cliff Drie by car

By on Apr 6, 2021

Review comment responded on Apr 6, 2021

Thank you for the review and rating

5
Family Family

There were some issues related to the current pandemic that were inconvenient such as no valet parking as the norm would be and a grab and go type breakfast instead if a sit down breakfast but overall, a good experience was had and we would recommend for location, cleanliness and friendly staff.

By on Feb 7, 2021

Review comment responded on Feb 10, 2021

Thank you for the comments and rating

5
Partner Couples

Parking fee is too expensive it should not be that way specially if you are a guest. The staff was great, helpful, friendly, etc. the hotel is well located.

By on Jan 23, 2021

Review comment responded on Jan 26, 2021

Thank you for the rating and feedback

5
Everyone

By on Jan 22, 2021

Review comment responded on Feb 2, 2021

Thank you for your rating! On behalf of the staff here at Hyatt Place Santa Cruz we greatly appreciate your feedback. We look forward to assisting you on any future stays. warmest regards, Lisamarie Taylor Gallery Host Supervisor Hyatt Place Santa Cruz

5
Everyone

By on Nov 27, 2020

Review comment responded on Nov 30, 2020

Thank you for leaving a review. We appreciate all guest feedback, as we continuously strive to improve our services and our property.

4
Partner Couples Family

Hot tub was closed. And no food or drink service. And especially, no housekeeping.

By , from Oconomowoc on Oct 19, 2020

Review comment responded on Oct 19, 2020

Thank you for your feedback. We appreciate the insight guests can provide to help improve our services. We hope to see you return soon!

3
Partner Couples

Property was fine. Fire alarm went off at 6:am Sunday morning. When I called down to the front desk to see what was going on I got no answer. When I went outside to see what was going on it was other guests who said they were told to wait inside the room and if there was actually a fire, the hotel staff would come and knock on doors. No mention of it at check out and when I brought it up I got a half ass apology and they waved the parking fee.

By , from Martinez on Oct 14, 2020

Review comment responded on Oct 14, 2020

Thank you for your feedback and rating. We do apologize for the incident.

4
Partner Couples

Stayed one night and enjoyed it. Would stay again. Pros: super clean, very nice staff, large rooms, convenient location Cons: Valet only parking, beds are a little too soft, slow Internet

By , from Sunnyvale, CA on Oct 12, 2020

Review comment responded on Oct 12, 2020

Thank you for the feedback and rating

5
Family

Very happy with our stay at Hyatt, clean, friendly staff, would definetely stay again.

By , from Fairfield, California on Aug 9, 2020

Review comment responded on Aug 10, 2020

Thank you leaving a review! We are thrilled to see you enjoyed your visit. We can't wait to welcome you back in the future.

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