Hyatt Place Santa Cruz

We liked everything about this hotel.staff was great and friendly. 10 min walk to the beach 🏖. Would recommend this over any hotel in Santa Cruz. Very clean

Very spacious rooms, updated (newer), heated pool, but no towels at pool, free continental breakfast, crowded at breakfast time, not enough seating, good location, convinience stores close by, walking distance to shopping plaza.

The beds were comfy and the service was quick at check-in and friendly.

Well run, nice facility, and friendly & helpful staff.

Great pool and hot tub, breakfast. Stylish rooms. Perfect location.

The hotel staff was extremely nice and helpful. Hotel was very clean and great location.

Hotel was clean and comfortable. I did not like the breakfast

My experience was great the breakfast was amazing it cater to kids and adults although I wish it didn’t end so early it still was good parking was difficult but not to expensive

We love the free breakfast. We also like the food that can be ordered on the menu. I wish the hotel was not on a busy street so that its much safer to walk to the boardwalk.

The hotel is technically in walking distance of the Boardwalk. We made the walk during the day and walk through some sketchy neighborhoods. We called an Uber to get home in the evening.

excellent location and about 10-15 minutes walking distance to everything downtown. it's very close to the river walk area for runners/walkers. top notch breakfast included. most disappointing were the customer-facing hotel staff (the ladies staffing breakfast were awesome). the front desk staff mostly chatted loudly with each other. we arrived early to check-in. of course, there's not the expectation you'll get into a room, but i had mentioned to the valet they shouldn't park our car until we knew and he said it would be no problem (definitely the hotel wasn't at full occupancy). we were hoping to get in an hour early so we could get our toddler down for a nap and they just told us to come by at the official time. we decided to wait it out in the lobby and they never really communicated with us to set expectations or seem to care that much. at lesser quality hotels, we've experienced much better customer service. typically when we went to the front, it was difficult to get their attention. valet service with the exception of an older man was very similar - either frazzled or they were more focused on chatting over working. that said, the hotel itself was a great stay with a nice pool and fairly quiet - i was just expecting a much higher quality customer experience - at least on par with the typical motel type stay you'd have in santa cruz.

Pretty clean. Great location. Had a very nice modern feel to it.

Clean, friendly and affordable. Breakfast was good and the staff was friendly. The kids had fun swimming in the pool and it was a short walking distance to the Boardwalk.

The hotel was nice. The bathroom faucet had a problem. When I turned on cold water, it came out hot. When I turned on hot water, it came out cold. I needed an extra blanket and decided to walk down to the front desk to ask for one. I had to wait in line to ask for it. After a few minutes of waiting, I grew impatient because I realized the man in front of me was the valet parking guy and he was flirting with the front desk girl. I guess customers come second if the valet parking guy is cute. Speaking of valet parking. IT IS REQUIRED. No where on the website or booking confirmation did it say you are required to $15 for valet parking. It just says valet parking is available. When I brought this up at check out there response was, "oh, yeah it's required. The city doesn't allow you to park on the street." If I had known about this hidden fee, I would have happily paid it. Because I feel this fee was not clear/hidden, and the hotel made no effort to refund all or a portion of it, Hyatt Place lost my business over a matter of $15...and having to wait to ask for a blanket while the employees were flirting.