Boutique Hotels in Santa Cruz

"Unfortunately, the hotel is still under construction and has some kinks to work out. We were greeted at reception with the news that our balcony/firepit/view room was not available and we were instead moved to a downstairs corner queen room with a view to the back of the cabanas on the pool deck. Dark and wish it were quiet but instead, they did construction in the room above us starting early both days. To add, someone rolled trolleys around on the pool deck quite a bit in the middle of the night. They have some things to work on. It's a nice hotel and convenient. Would give it a higher rating without the construction and if we had had a view....."

"Room was worn beyond normal wear and tear. Bed frames were ripped, walls were scuffed and dirty with splatters. Curtians didnt even match. Furniture drawers were broken. Beds squeaked everytime you turned over. It felt like the quality of a cheap motel but charges way more. Shower heads were grossly dirty. Microwave had nasty food gunked on the top. When asked for them to clean shower heads and microwave, they never did. We could not wait to get out of the room and avoided it as much as possible. Coffee was not served at 8am like they said. Staff was consistently not at front. While we were waiting, others eventually walked away as well because they were tired of waiting to talk with staff at front. No one showed for over 15 min. ONLY good thing was location and view. You can walk to boardwalk, pier, coffee shops, restaurants, etc. The pictures and outside are deceiving. Not sure about others rooms but avoid room #207. "

"One of our families favorite places to stay. Really can't say enough good things about this place The only criticism I have is the way they describe their rooms is kind of a bait and switch when you are reserving. For example during reservation you check out with a room described as the tower which by any practical description would indicate that you are going to be up in the tower. You don't really find out that the base level of this tower is also considered the tower. And it's also quite insincere due to the fact that apparently there's three levels of reservation in the tower. So if you're not aware of this when you are reserving your room you may end up on the bottom floor with some obstacles blocking your view. I really wish they would do a better job labeling the rooms so is not to become miffed that you're actually on the lobby floor as opposed to up in the tower."