Looked and smelled like a 1990 Embassy Suites, and not in a good way.
Outdated dirty carpet walls and door handles were dirty asked twice for an extra pillow never got one said they were out. The room was muggy air conditioning didn’t work and it was loud outside.
The rooms look like it getting worn and run down. Bathroom need ro have some fixed up with the tile and around the bathtub. The room smell very moldy and the blanket look like they just used a big sheet of foam. The staff are very friendly and helpful...good breakfast. I'll reconsider comming back again if the hotel room made some improvements.
Good place for families. Probably the best breakfast spread that is included in the price.
Property needs some updating. Doesn’t have heat. If cold they would send a space heater. Parking awkward. Difficult to get in and out of the parking on the back side of the building. There was an entry/exit but it’s been blocked.
Large unit. Spacious breakfast area.
The stay was great, I had a chance to use the gym and the swimming pool. I am very pleased with the stay.
Good location to UCI, spacious suites, comfortable beds & free hot breakfast w/made to order omelets plus complimentary cocktail hour. NO free airport shuttle since Covid but they still advertise it. Maid service on request there’s a shortage of towels waited 3-4 hrs for more towels only had 1 face towel for 2 people & no bath mat? Carpet has a brown pattern so you don’t see the dirt until you look at the bottom of your white socks turned black! Bath tub had a leaking faucet in a Calif water shortage reported it so hope they will attend to all the deferred maintenance since Covid.
We checked in at around 2:00 pm and was informed to come back at 4:00 pm because our room was not available yet. We went back to check in around 5:30 pm and were told that our room was still not available. Apparently, the receptionist said, that only two room cleaners showed up to work. The weekend manager was helping clean the rooms. We were given the option to wait which could be as late as 10:00 pm or cancel the reservation without any penalty. We chose the latter. There were so many hotel guests with the same issue who were so angry. We ended up booking at another hotel but at a higher rate.
You would think a hotel that names itself after the Santa Ana / Orange County airport would be located near the airport. It is not. The Embassy Suites closest to the airport is in Irvine. I went to the Embassy Suites nearest the airport and needed to Uber to the Santa Ana location. They couldn't transfer my reservation since I was already there, different owners. I had reserved a King bed, but sorry, we ran out, we have double beds. I didn't reserve a double bed. I'm not coming back.
Bad service
Good price for the spacious room
Very bad experience we never had,check in wait more than two hours,every time go in room wait for security person because they not give us room key system not working.lot more?
good
I like it
Embassy Suites by Hilton Santa Ana Orange County Airport places you within a 15-minute drive of popular attractions such as University of California, Irvine and Downtown Disney® District. This 301-room, 3.5-star hotel has free breakfast, an indoor pool, and a gym.
Free continental breakfast is served on weekdays from 6:00 AM to 8:30 AM and on weekends from 7:00 AM to 9:30 AM. This hotel serves as home to a lobby lounge, along with a restaurant that specializes in American cuisine. For a nice break, mingle with other guests at the free daily manager's reception.
32-inch TVs come with cable channels, and guests can stay connected with WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, sitting areas, and refrigerators are also standard.
At Embassy Suites by Hilton Santa Ana Orange County Airport, guests enjoy an indoor pool, a gym, and WiFi in public areas. Valet parking is offered for USD 26 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include a spa tub, a conference center, and a business center.
Looked and smelled like a 1990 Embassy Suites, and not in a good way.
Outdated dirty carpet walls and door handles were dirty asked twice for an extra pillow never got one said they were out. The room was muggy air conditioning didn’t work and it was loud outside.
Joseph, we are so sorry to hear about your disappointing experience. Please accept our sincere apologies and know that we will be addressing the issues you reported. Thanks for your feedback.
The rooms look like it getting worn and run down. Bathroom need ro have some fixed up with the tile and around the bathtub. The room smell very moldy and the blanket look like they just used a big sheet of foam. The staff are very friendly and helpful...good breakfast. I'll reconsider comming back again if the hotel room made some improvements.
David we appreciate you letting us know about your disappointing experience. We are in the. process of making numerous operational improvements and we hope that in time you'll give us another opportunity to prove ourselves. Thanks again!
Good place for families. Probably the best breakfast spread that is included in the price.
Thank you so much Leo! We are so glad you enjoyed our complimentary breakfast. We hope to see you again soon.
Property needs some updating. Doesn’t have heat. If cold they would send a space heater. Parking awkward. Difficult to get in and out of the parking on the back side of the building. There was an entry/exit but it’s been blocked.
Large unit. Spacious breakfast area.
The stay was great, I had a chance to use the gym and the swimming pool. I am very pleased with the stay.
Good location to UCI, spacious suites, comfortable beds & free hot breakfast w/made to order omelets plus complimentary cocktail hour. NO free airport shuttle since Covid but they still advertise it. Maid service on request there’s a shortage of towels waited 3-4 hrs for more towels only had 1 face towel for 2 people & no bath mat? Carpet has a brown pattern so you don’t see the dirt until you look at the bottom of your white socks turned black! Bath tub had a leaking faucet in a Calif water shortage reported it so hope they will attend to all the deferred maintenance since Covid.
We checked in at around 2:00 pm and was informed to come back at 4:00 pm because our room was not available yet. We went back to check in around 5:30 pm and were told that our room was still not available. Apparently, the receptionist said, that only two room cleaners showed up to work. The weekend manager was helping clean the rooms. We were given the option to wait which could be as late as 10:00 pm or cancel the reservation without any penalty. We chose the latter. There were so many hotel guests with the same issue who were so angry. We ended up booking at another hotel but at a higher rate.
James, we are so sorry you were disappointed with your stay. We are committed to our guests satisfaction and hope we have another opportunity to prove this to you in the future. Thanks for your feedback.