NH San Sebastián Donosti4.0 out of 5.0
Recent guest reviews
Stayed 2 nights for a conference but on my second night before I was due to go to a meeting I was surprised to find out that they don't even start breakfast until 0800 am. People waiting in reception to get in breakfast room and no rush to open up! Crazy in my opinion! Shane because the rest of my stat was good!
We spent 16 days in Spain last month and stayed at 5 separate NH Hotels. We were a group of 5 (including 2 people above the age of 65) and were a bit apprehensive regarding personal service as it was a chain hotel. Turns out we needn't have bothered as the service was excellent and personable across all hotels. We wanted to especially thank the front office at Hesperia Donostia as they went out of their way in helping us. Whether it was suggesting where to eat (at 11PM) or where to go, they went out of their way to help us. Unfortunately, I cannot recall the name of a young gentleman who was especially helpful. We were extremely happy with all aspects of our stay and would love to stay with NH Hotels in the future.
We stayed in the NH San Sebastián for just one night but it was a lovely stay.on arrival we were upgraded to a better room just for being a loyalty card holder.the room was a good size with a lovely bathroom.The lady on the desk(I think her name was Silvie) was ever so helpful and polite.the breakfast was a good selection of food.
Although requiring a bus or taxi to the main area, a worthwhile trade-off for the costly hotels in that area. Excellent, secure, underground parking. Very comfortable room, with all requirements. Good bathroom with shower and bath. Lovely staff throughout and a very good bar/cafeteria serving fresh and delicious basic food and wines. After a Michelin meal in town, a great wind-down place. Would recommend and stay again - thanks to all.
Overall found the hotel to be average Positives : Welcoming staff on check in we got a free room upgrade we got breakfast included balcony on the room the room was a good size nespresso machine in the room is always a plus Negatives The hotel is not so central so you need to take a bus or taxi to city There was a damp / musty smell in the room which we could not identify why The bar closed very early and it was not possible to order a bottle of wine One minor point. The hotel is actually really well connect for public transport which is very cheap and frequent in order to get to the city centre. However the staff did not seem to have much knowledge on which bus to take or where the bus stop was to catch the bus. The bus stop is right next to the hotel and really well connected to the major tourist attractions. It is a shame the staff in the hotel aren't able to give guidance on this
Did the go local electric bike tour, it is a great way to get an overview of the city with some great information from our guide, all I can say is do it, very easy to find via the tourist info centre, it is an easy ride even for a novice
We stayed in the hotel the weekend of Grand Semana. Great location for all the festivities and staff were very helpful in providing directions Disappointed by lack of air con in the room and the wifi also did not work in room. A shame considering the rate we paid for the room
I always like NH Hotels and this was no different. Super convenient access to the highway to the airport AND the bay and away from all the hustle and bustle. In-house cafe makes it easy to grab a snack and get going. Rooms are nice and spacious!
We had a lovely holliday in San Sebastian and a joyful stay att NH San Sebastian Donosti. The rooms were big and cleaned every day. Everything one can ask to have for breakfast. Bikes to rent for 4 ore 8 hours if one wants to take a tour around the beautiful city of Donostia. The only thing we missed was a full body mirror in our room. The staff were very very helpfull and extremely serviceminded. All of them spoke english and some of them spoke several languages like english, spanish, french, bask, dutch. We can strongly recommend this hotel.
We certainly enjoyed staying here (for just one night). The room was excellent and we want to make special note of the service we received from the front desk. They provided extremely valuable help in resolving some transportation and luggage storage issues that we encountered. One small disappointment was there was really no adequate option for dinner at the hotel; we walked a few blocks away and found a nice place to enjoy dinner.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 523 reviews