Skip to main content
Beginning of main content

Recent guest reviews

Staff was very friendly and attentive! Would recommend too family and friends.

On my last visit I actually killed a black widow that climbed up the wall from behind the nightstand next to the bed. Luckily I was awake and noticed something climbing the wall, the widow could’ve easily climbed towards or up the bed and with a sudden move from me she could’ve bitten me and I could’ve suffered injury. I didn’t report it to staff in the morning cause I was late for my pick up in morning however I figured I’d address it in the survey.

The staff members i interacted with were friendly, caring, and paid attention to detail. There was a small problem with setting up my room, the front desk hostess helped me move my belongings to another room and was quite apologetic. The rooms show a lot of use but are kept clean. For the price this place is great.

Easy check in and friendly staff. Good location next to food and shops.

Our experience was not good for the price paid, sofa bed was in horrible condition mattress needs to be replace, and there were no additional blankets to at least cover the mattress my daughter ended up sleeping in the sofa! Also no one cleaned our room te next day! No new towels were provided... Definitely will not recommend.

I was happy when I found a room available here at the last minute. Never stayed at an Extended stay before. My first impression was this is a nice property and the check in staff was friendly. Then when I got to the room, which is decent, the room was super cold. Tried to turn on the heater but it wasn't working properly. I called the front desk and the person on duty said she would stop by to check it out. I said thank you and will be waiting forr her.Well she never showed up and we were freezing for the whole night. The next morning while getting coffee, I found out the same person was on duty and I mentioned to her no one showed up to fix my heater. I was shock when she said, that was me and you hung up on me. She was rude and with a bad attitude. I have never been treated like that at any hotels before. I told her when I hung up because I thought she knew who was calling her from what room, like all the hotels I stayed at before. I didn't want to start an argument so I just left the office. This is the reason why I will never stay at An Extended Stay again.

Upon entering my room I turn the heater on and set the temperature at 74° so that I can go to sleep, but a whole hour went by and the temperature only went up 2° upon entering the room the room temperature was at 60°, due to my being tired I didn’t call the front desk after 2 AM What are they really going to do. I stayed at extended stay America West

I BOOKED A ROOM ON 04-17-17 HOWEVER DIDN'T ARRIVE TILL AFTER MIDNIGHT ON 04-18-17, THE HOTEL REP ON SITE, WAS SPOOKED OUT A LITTLE TO MUCH THAN NORMAL, KINDA OVER DRAMATIC TO BE HONEST, I SAY THAT CAUSE I USUALLY CHECK INTO THE HOTEL WHILE I AM IN UNIFORM, MY JOB IS TRANSPORTING DECEASED BODIES FROM OTHER CITIES IN CALIFORNIA TO A MEDICAL FACILITY IN SAN RAMON. NOT ONLY WAS I DISAPPOINTED BY HER REACTION TO MY SHIRT UNIFORM, I FELT UNCOMFORTABLE AS WELL, IN ADDITION TO THAT SHE PLACED ME IN ROOM NUMBER 304 INITIALLY, AFTER SHE GAVE ME MY KEY CARD, I LEFT THE LOBBY AND WENT TO THE ROOM, UPON ENTERING THE ROOM IT WAS NOT CLEANED, THE BED WAS UNMADE, THERE WAS A LIQUOR BOTTLE ON THE COUNTER, THE RESTROOM WAS DIRTY AND IT WAS NOT GOOD AT ALL, I HAD TO RETURN DOWN TO THE LOBBY ONLY TO SPEND ANOTHER 15 MINUETS OF HEARING HER NOT FEELING GOOD ABOUT MY STAY. OF AL OF THE TIMES I HAVE STAYED AT THAT LOCATION THIS ONE WAS THE MOST UN PLEASANT ONE. I HOPE THIS COMMENT GETS TO THE RIGHT PERSON. I DO ENJOY THAT LOCATION, HOWEVER I DONT FEEL AS I DESERVED TO BE GIVEN THAT TREATMENT NOT ONLY THAT THE ISSUE ABOUT THE ROOMS WAS NOT BUSINESS PROFESSIONAL. FURTHERMORE, UPON FINALLY GETTING INTO A ROOM, THE CLERK WAS ALSO UNABLE TO ACTIVATE MY INTERNET USE DUE TO THE COMPUTER NOT WORKING AT THE TIME, SHE HAD TO MANUALLY CHECK ME IN AND FOR THAT REASON I COULD NOT USE INTERNET FOR MY REPORT.

Rough crowd hanging out in front of rooms, dog poop in walkway, no elevator or help offered for the very pregnant lady and her bags, rhythmic banging from neighbors partying till 4am, very small room with garbage left from previous occupants, shoulders touch toilet paper roll if sitting on toilet (poorly spaced bathroom), no cribs or roll aways available, given room key which advertised breakfast on it and then told in the morning they don't do breakfast (would have planned our morning differently if we had known) - overall we had no sleep, no food, and a dingy room.

The staff at your hotel are nice. Though I seriously wish your specific hotel would offer free coffee for each room.

I came in on Monday Night and told them I would only be staying for a single night (I had reserved 2 nights). I asked the lady at the counter if she could cancel the second night. She said I had to call "Expedia" to cancel the second night. I did that, and they told me it was up to the hotel. Then I got a letter saying they denied my request. They lied to me knowing I would lose in the customer service blender.

Everything was OK until 05:15am when all of a sudden while I was asleep, the fire smoke alarm went off in my room, it would not turn off for thirty mins. After it went off I could not go back to sleep.

Not a good value. Could offer more ammenities. Was not a comfortable stay.

Room was nice but a little small. Other extended stays had a bit larger rooms.

I was late arrival n the staff still nice. I locked myself out n he helped right away.

San Ramon Valley Blvd San Ramon CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America San Ramon - Bishop Ranch - West is located within a mile (2 km) of Roundhouse Market & Conference Center and Bishop Ranch Regional Preserve. This 148-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.


Rooms

The 148 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Guests of Extended Stay America San Ramon - Bishop Ranch - West enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. Front-desk staff can help with dry cleaning or laundry, and provide local restaurant recommendations. Additional amenities include a picnic area and barbecue grills.

Room options

Studio, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Studio, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Extended Stay America San Ramon - Bishop Ranch - West

Everyone (21) Business (12) Couples (5) Family (4)
1
Everyone

By on Feb 21, 2021

4
Everyone

By on Oct 5, 2020

Review comment responded on Oct 6, 2020

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

5
Family

Staff was very friendly and attentive! Would recommend too family and friends.

By on Jul 28, 2020

Review comment responded on Jul 29, 2020

We are incredibly pleased you enjoyed your stay at Extended Stay America. It was a delight to know you were highly impressed with the courteous service provided by our associates. Your recognition is appreciated as it motivates us to keep up the good work. Thank you for your generous review, and we look forward to serving you in the future. Sincerely, Hotel Management

3
Everyone

By on Dec 1, 2019

2
Business Business

On my last visit I actually killed a black widow that climbed up the wall from behind the nightstand next to the bed. Luckily I was awake and noticed something climbing the wall, the widow could’ve easily climbed towards or up the bed and with a sudden move from me she could’ve bitten me and I could’ve suffered injury. I didn’t report it to staff in the morning cause I was late for my pick up in morning however I figured I’d address it in the survey.

By on Nov 14, 2019

Review comment responded on Nov 15, 2019

Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please revisit us so we can make it up to you. Sincerely, Hotel Management

5
Everyone

The staff members i interacted with were friendly, caring, and paid attention to detail. There was a small problem with setting up my room, the front desk hostess helped me move my belongings to another room and was quite apologetic. The rooms show a lot of use but are kept clean. For the price this place is great.

By , from White Salmon, WA on Oct 21, 2019

Review comment responded on Oct 22, 2019

Jay, thank you so much for the valuable comments about our hospitality. It was such a pleasure knowing you had an excellent stay in your clean accommodation and the highlight of your experience was the exemplary service provided by our front office team. Our associates have thanked you for praising their efforts. Please visit Extended Stay America soon for another memorable stay. Sincerely, Hotel Management

4
Everyone

Easy check in and friendly staff. Good location next to food and shops.

By on Dec 29, 2018

Review comment responded on Dec 30, 2018

Brian, thank you for reviewing your stay at Extended Stay America. We're glad to know the service provided by our staff met all your expectations and that our location was ideal for you. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management

3
Everyone

By on Dec 6, 2018

Review comment responded on Dec 7, 2018

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management

3
Everyone

By on Oct 29, 2018

Review comment responded on Oct 31, 2018

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in some aspects. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management

3
Everyone

Our experience was not good for the price paid, sofa bed was in horrible condition mattress needs to be replace, and there were no additional blankets to at least cover the mattress my daughter ended up sleeping in the sofa! Also no one cleaned our room te next day! No new towels were provided... Definitely will not recommend.

By on Aug 6, 2018

Review comment responded on Aug 7, 2018

Thank you for taking the time to evaluate your stay. We are sorry for your disappointment with our beds and for the cleanliness issues you encountered. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. And fresh linens & towels along with any toiletries are always available at the front desk. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management

Extended Stay America San Ramon - Bishop Ranch - West

18000 San Ramon Valley Blvd, San Ramon, CA 94583
url importing http://www.orbitz.com/San-Ramon-Hotels-Extended-Stay-America-San-Ramon---Bishop-Ranch---West.h82247-p2.Hotel-Reviews
There was an error importing /San-Ramon-Hotels-Extended-Stay-America-San-Ramon---Bishop-Ranch---West.h82247-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/San-Ramon-Hotels-Extended-Stay-America-San-Ramon---Bishop-Ranch---West.h82247-p2.Hotel-Reviews