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Best Western Irazu Hotel & Casino

3.5 out of 5.0

Recent guest reviews

Nice hotel close to the airport which is why we were there. The staff was very friendly and helpful.

The biggest problem with this hotel is they have lots of staff that speak little or no English. The first day I was there I had little to no hot water. The lights flicked off and on every half an hour it seems. Both these issues were corrected by day 3. The sangria bar located in this hotel is very pricey and once again some of the bar tenders and waitresses speak no English! The owner of the Sangria bar speaks no English!

Was a nice stay , nice staff and close to everything

Excellent hotel and located perfectly for my stay. The casino and bar were excellent

The room here was decent and it was clean. Staff there was friendly.

It was a good hotel having the standards of the brandname.

We stayed here 3 nights and enjoyed our stay. They had a hotel restaurant, a Denny's restaurant next door, an attached casino, and secure parking area. (They have a pool although we did not use it.) It is just off the PanAm highway in the La Uruca area. The hotel was modern, clean, and the rooms were comfortable - similar to a modern USA Best Western hotel. Breakfast was included and was served at Denny's - however, it was not the full Denny's menu - we got a brief menu with 5 limited options for the free breakfast. I generally got the Costa Rican breakfast - one egg, gallo pinto, and choice of bread/tortilla.

Second time we stay here while visting family in Costa Rica. Great location to get to any where you want to. Tour guide desk and rental car desk at hotel, nice pool and gym. Great Bar/grille. We will stay here again.

We stayed here for one night after a vacation on the coast so that we could be close to the airport for our departure. The boys had fun in the pool, hot tub, gym, and playing soccer on the tennis courts. Seems like there were a couple of soccer teams staying so there were lots of teens to "stalk." We loved the atmosphere of the open air cafe bar and other airy spaces. For our purposes, this place was perfect. We ate, we slept, we bought last minute gifts in the shop, we caught the free shuttle to the airport.

The hotel we booked for our last night in Costa Rica was average. It was in a good location near the airport, was very clean and the staff was nice but the room itself was dated and the carpet needed to be replaced. The pool/hot tub and garden areas were very pretty though and I appreciated having a room right off that area for easy access without having to go through the main lobby.

The hotel grounds where top notch, gardens were well tended to, pool clean and sparkling, the hotel were always in great repair. The management was quick to react to any problems that arised.

Easy hotel for the airport, but wouldn't want to vacation here. Get out of San Jose as soon as you can, much more beauty to see. Clean rooms, restaurants on the premise and nice pool. Fine for families

The hotel had many amenities that were available to the guests, but they definitely need more help at the front desk--check-in and out lines are longer and worst than customs! The response time for service from the desk is long and they had to be reminded multiple times of their promises of service. In all fairness to them. however, they had an unusual guest census for a weekday period--hosting two sports tournaments and spring break. The staff was all friendly, just often overwhelmed. But, all-in-all, based on the good price, the hotel was fine.

This hotel is okay for the price. The lobby area, gardens and pool are nice. The other thing that I liked was that there was a computer lab where Internet was free. Printing was free too, which was helpful when printing information for activities. The room was okay. The two double beds (beds are full size not queen) were comfortable. However, the room did not seem that clean. The shampoo and conditioner were low quality so I had to purchase shampoo and conditioner from the local store. I would recommend you get a room with a pool view. Those rooms are the nicest. I liked this hotel because there is free breakfast at the Denny's attached to the hotel, free shuttle to the airport, free internet and printing and free local and international calls. However, the location of the hotel is not very good. It is located in industrial area and there is not much to do around the hotel. There is a grocery store, pharmacy, Subway and souvenir shop within walking distance. Some things to know: - Taxi from the hotel to downtown San Jose is about 10 dollars. You can also take a public bus to downtown and will cost you less than a dollar per person - The Denny's attached to the hotel is EXTREMELY expensive for lunch and dinner (Sangria (the hotel bar) is much cheaper) WARNING: DO NOT BOOK ACTIVITIES AT THE SMALL OFFICE NEXT TO THE ALAMO CAR RENTAL! THE GIRL THAT WORKS THERE (JESSICA GUTIERREZ) LIED TO US ABOUT WHAT IS INCLUDED IN AN ACTIVITY WE BOOKED. WE WANTED TO GO TO ARENAL Volcano NATIONAL PARK AND SHE SIGNED US UP FOR AN ACTIVITY THAT DID NOT INCLUDE THE ARENAL NATIONAL PARK BUT ONLY THE HOT SPRINGS. WE WERE EXTREMELY DISAPPOINTED. THE TOUR WAS THROUGH MARBELLA TOURS AND THE TOUR GUIDE TOLD US THAT WE SHOULD ASK THE AGENT WHO BOOKED THE TRIP FOR US FOR A COMPENSATION SINCE SHE MISINFORMED US ABOUT WHAT IS INCLUDED IN THE ACTIVITY. WE WENT TO JESSICA GUTIERREZ AGAIN AND EXPLAINED THAT THE TOUR DID NOT INCLUDE ARENAL NATIONAL PARK AND SHE SAID " THE TOUR DOES NOT INCLUDE ARENAL VOLCANO NATIONAL PARK BECAUSE THE PARK IS CLOSED BECAUSE IT IS TOO DANGEROUS". sHE REFUSED TO GIVE US A PARTIAL REFUND AND WAS VERY RUDE. WE WERE FURIOUS AND LEFT HER OFFICE. AFTER THAT I CALLED THE ARENAL NATIONAL PARK TO SEE IF THEY ARE REALLY CLOSED AND THEY SAID THAT THEY WERE OPEN. SO, SHE LIED FOR THE SECOND TIME!!! WE WENT TO THE HOTEL RECEPTION TO SEEK HELP AND THEY SAID THAT THEY RENT THE OFFICE AND THEY ARE NOT AFFILIATED WITH JESSICA GUTIERREZ OR THE COMPANY SHE WORKS FOR (HOTEL BEDS) AT ALL AND THEY COULD NOT DO ANYTHING. THEN, I CALLED JESSICA'S MANAGER AT HOTEL BEDS. HIS NAME IS CHRISTIAN MURRILLO. HE KNEW ABOUT THIS CASE BUT KEPT DEFENDING JESSICA. HE SAID THAT SHE KNOWS THAT THE TRIP DOES NOT INCLUDE ARENAL VOLCANO NATIONAL PARK BUT DID NOT COMMENT ON HER SECOND LIE THAT THE NATIONAL PARK WAS CLOSED. AFTER A LONG CONVERSATION HE SAID THAT HE WOULD REFUND US 30 DOLLARS AS A COMPENSATION. GUESS WHAT? HE NEVER REFUNDED THE MONEY!!!!! DO NOT BOOK YOUR ACTIVITIES WITH HOTEL BEDS OR WITH JESSICA GUTIERREZ. THEY ARE NOT PROFESSIONAL AT ALL AND DO NOT CARE ABOUT THEIR CUSTOMERS. THEY CARE ONLY ABOUT MONEY. BEFORE BOOKING ACTIVITIES WITH ANY AGENT ASK THEM WHAT COMPANY THEY WORK FOR AND IF IT IS "HOTEL BEDS" DON'T BOOK WITH THEM. I HAVE BEEN ON SO MANY VACATIONS AND HAVE BOOKED SO MANY ACTIVITIES AND I HAVE NEVER HAD SUCH HORRIBLE EXPERIENCE!!!

We were absolutely satisfied with this hotel. Nice room with balcony, all very clean! Very nice pool and jaccuzzi in the hotel garden. Staff was very friendly and professional. Airport-shuttle (no charge) runs every 20 minutes.

Having to go to Denny's for breakfast was a negative. I had an early flight and did not want to go to another building and place an order for my meal. Also, I did not use any of the special facilities offered, i.e. the outdoors hot tub or the casino. There were other good hotels closer to the airport, that I would chose next time.

The rooms were clean and spacious. It has a pool, hot tub, gym, internet access and a tour reservation desk with a person staffing it during the day. The rooms had a small safe for documents and valuables. It was near everything but not in the congestion of town. There is a Denny's right next door for the free breakfast.

Very accommodating and helpful in every way. The hotel is clean and comfortable and close to plenty of things to do in San Jose. Would stay again.

I was only there for a night but the staff was super friendly and very helpful at pointing me in the right direction. Room was clean and didn't have any noise issues. Free internet and free long distance calls was really nice as well. Definitely recommend if you need a place in San Jose!

Nice hotel. We stayed for 5 nights at New Year's. The Denny's restaurant (the hotel offers free breakfast there) that is at this hotel is also very convenient. There is also a casino at this hotel which is nice. The staff is nice and the hotel is clean. They provide an airport shuttle for free which is also a benefit. Would consider staying there again if we ever go back to Costa Rica

Room options

Standard Room, 1 King Bed, Balcony, Pool View

King 1 | Sleeps 2

Classic Room, 1 King Bed, Balcony, City View

King 1 | Sleeps 2

Classic Room, 2 Double Beds, Balcony, City View

Full 2 | Sleeps 4

Standard Room, 2 Double Beds, Balcony, Pool View

Full 2 | Sleeps 4

Guest reviews for Best Western Irazu Hotel & Casino

Everyone (4) Couples (23) Business (6) Family (20) Other (8) Friends (4)
4

nice hotyle

Everyone

Nice hotel close to the airport which is why we were there. The staff was very friendly and helpful.

By , from colorado on May 5, 2017

Review comment responded on May 8, 2017

Dear Loui, thank you for posting your very nice comments about your stay in our hotel. We are thrilled to learn that your stay was such a fantastic hotel experience since you felt very comfortable and completely satisfied with our accommodations and all our services. Also, we are very happy that you found our proximity to the airport so convenient (we are 15 minutes away) because we really do thrive on our guests' complete satisfaction and well being. It was a pleasure being at your service. Thank you for choosing us, we hope to see you back again soon. Warmest regards. Marjorie Espinoza. Guest Relations Manager.

4

the real issues with this hotel

Everyone

The biggest problem with this hotel is they have lots of staff that speak little or no English. The first day I was there I had little to no hot water. The lights flicked off and on every half an hour it seems. Both these issues were corrected by day 3. The sangria bar located in this hotel is very pricey and once again some of the bar tenders and waitresses speak no English! The owner of the Sangria bar speaks no English!

By , from Chicago, ill on Feb 26, 2017

Review comment responded on Feb 28, 2017

Dear Darryl, thank you for sharing your comments about your stay with us. We are completely committed to our guests' comfort and satisfaction so it is very important to us that their stays are always very pleasant hotel experiences. Please accept our most sincere apologies for the inconveniences you experienced with the hot water and the lights flickering. We assure you that the problems we fixed as quickly as we could, so once again, we apologize for the inconveniences. We will gladly share your comments about the staff at Sangria with its Management so that they can take them into account. It was a pleasure being at your service. Thank you for staying with us. Warmest regards.

4
Everyone

Was a nice stay , nice staff and close to everything

By on Jun 4, 2016

4
Everyone

Excellent hotel and located perfectly for my stay. The casino and bar were excellent

By on Feb 28, 2016

4

one night stay

Couples

The room here was decent and it was clean. Staff there was friendly.

By on Sep 5, 2015

4

good stay

BusinessTravelers

It was a good hotel having the standards of the brandname.

By on Jan 5, 2015

4

clean and comfortable

Couples

We stayed here 3 nights and enjoyed our stay. They had a hotel restaurant, a Denny's restaurant next door, an attached casino, and secure parking area. (They have a pool although we did not use it.) It is just off the PanAm highway in the La Uruca area. The hotel was modern, clean, and the rooms were comfortable - similar to a modern USA Best Western hotel. Breakfast was included and was served at Denny's - however, it was not the full Denny's menu - we got a brief menu with 5 limited options for the free breakfast. I generally got the Costa Rican breakfast - one egg, gallo pinto, and choice of bread/tortilla.

By on Sep 20, 2014

4

great location and service.

Families

Second time we stay here while visting family in Costa Rica. Great location to get to any where you want to. Tour guide desk and rental car desk at hotel, nice pool and gym. Great Bar/grille. We will stay here again.

By on Jul 15, 2014

4

just what we needed

Families

We stayed here for one night after a vacation on the coast so that we could be close to the airport for our departure. The boys had fun in the pool, hot tub, gym, and playing soccer on the tennis courts. Seems like there were a couple of soccer teams staying so there were lots of teens to "stalk." We loved the atmosphere of the open air cafe bar and other airy spaces. For our purposes, this place was perfect. We ate, we slept, we bought last minute gifts in the shop, we caught the free shuttle to the airport.

By on Jul 3, 2014

3

best western irazu

Families

The hotel we booked for our last night in Costa Rica was average. It was in a good location near the airport, was very clean and the staff was nice but the room itself was dated and the carpet needed to be replaced. The pool/hot tub and garden areas were very pretty though and I appreciated having a room right off that area for easy access without having to go through the main lobby.

By on Jun 20, 2014