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Quality Inn & Suites Airport West

2.5 out of 5.0

Recent guest reviews

Everything was very nice and hotel staff were helpful and professional. My only concern was the rooms air conditioning, it was loud and kept short circuiting coming on and off loudly all night every couple of minutes. Obviously not much sleep.

They lost our orbitz reservation and it took an hour to get a room. Got a smelly room that wasn't what we had booked (only 1 bed instead of 2). Pathetic breakfast in the morning. Never ever stay here again

The hotel van does not come to the airport unless you call...the phone number is not on the kiosk of hotels. This took over 1 hour and half , then when I got to the hotel , there was 2 parties in line in front of me.... obviously the lady at the desk did not know how to check people in.... it took her about 15 minutes per client... so It took around 40 Minutes before I got a key to the room I had reserved. After a 16 hours air travel, this was a bit much ! I do not recommend this hotel

The staff was very friendly and helped in every way they could.Very pleased​ with the service.

All was good, nice breakfast, clean room, comfortable bed

We found the staff friendly room clean and comfortable. Great breakfast and Suttle was right on time staying on our return flight

it was far away down town the cleaning staff was rude

I choose this hotel for the location and price. I was a bit disappointed with the hotel for a couple of reasons. The bed was old and hard. The pillows were small and uncomfortable. The room had a bad smell so I opened the window. The flat screen had an unclear picture, probably an old one. The breakfast was terrible. Eggs were nasty and too salty. Sausage was rubbery. Not much of a selection and what I choose was not good. Did not go back the second day. The employees were very nice but some didn't speak English. Glad it was an inexpensive Room. Unfortunately will not return.

No costumer service. At the counter they just charged me then gave me the key. Anytime I need someone there were no one tthere to help assist.

Hotel was clean and quiet. For the money it was a deal. Would stay there again.

Friendly staff, pet area well kept and accessible . Would stay again.

The staff was helpful and welcoming. Once in our room it was not clean at all. Mirrors had a huge film on them and it smelt like smokey mildew in our non smoking room.

Was impressed with neat and clean hotel and prompt friendly shuttle service to and from hotel.

It's located in a business park along the highway, near the airport. Breakfast was pretty slim, very "continental", with a waffle maker. The property was a little haggard, could use a little freshening up, and it WAS receiving new exterior paint. Very strong smell of cleaner, which is better than the alternative I suppose.

Most hotels in salt lake were booked, so this hotel had raised prices, which was not quite in line with the quality of it.

Everything was good. Clean, quiet. It was a Tuesday night

Basic close to airport hotel. Gas station selling everything plus beer open 24 hours right next door. Subway sandwiches across the street and Perkins two blocks down the street. Hotel has free basic breakfast. Pool looked nice. Friendly staff.

overall a great place to stay. right next to a gas station/convenient store and highway/airport. clean and spacious room. a subway sandwich shop across the street.

The hotel is a little dated, but the rooms were clean, the beds weren't too bad and the AC worked great. The front desk clerk was excellent. Very friendly and helpful. The free breakfast wasn't too bad, a lot of carbs, but my family enjoyed it. We got an excellent price and for that price, it was a great deal.

Needed a place to sleep before a long drive in the morning. Great value - clean, convenient, and comfortable. I would stay there again.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Full 1 | Sleeps 4

Guest reviews for Quality Inn & Suites Airport West

Everyone (6) Business (3) Couples (10) Family (6) Friends (3) Other (5)
4

nice hotel

Everyone

Everything was very nice and hotel staff were helpful and professional. My only concern was the rooms air conditioning, it was loud and kept short circuiting coming on and off loudly all night every couple of minutes. Obviously not much sleep.

By on Sep 2, 2017

1

horrible experience -

Everyone

They lost our orbitz reservation and it took an hour to get a room. Got a smelly room that wasn't what we had booked (only 1 bed instead of 2). Pathetic breakfast in the morning. Never ever stay here again

By on Jul 28, 2017

3

the "longest" check up !

Everyone

The hotel van does not come to the airport unless you call...the phone number is not on the kiosk of hotels. This took over 1 hour and half , then when I got to the hotel , there was 2 parties in line in front of me.... obviously the lady at the desk did not know how to check people in.... it took her about 15 minutes per client... so It took around 40 Minutes before I got a key to the room I had reserved. After a 16 hours air travel, this was a bit much ! I do not recommend this hotel

By , from Wyoming on Apr 17, 2017

4

staff

Everyone

The staff was very friendly and helped in every way they could.Very pleased​ with the service.

By on Mar 15, 2017

4
Everyone

All was good, nice breakfast, clean room, comfortable bed

By on Mar 7, 2017

5

perfect for staying overnight near airport

Everyone

We found the staff friendly room clean and comfortable. Great breakfast and Suttle was right on time staying on our return flight

By on Oct 3, 2016

3

nice

GetawayWithFriends

it was far away down town the cleaning staff was rude

By on Sep 17, 2015

2

2 night stay

Families

I choose this hotel for the location and price. I was a bit disappointed with the hotel for a couple of reasons. The bed was old and hard. The pillows were small and uncomfortable. The room had a bad smell so I opened the window. The flat screen had an unclear picture, probably an old one. The breakfast was terrible. Eggs were nasty and too salty. Sausage was rubbery. Not much of a selection and what I choose was not good. Did not go back the second day. The employees were very nice but some didn't speak English. Glad it was an inexpensive Room. Unfortunately will not return.

By on Aug 23, 2015

1

trip

BusinessTravelers

No costumer service. At the counter they just charged me then gave me the key. Anytime I need someone there were no one tthere to help assist.

By on Jul 24, 2015

4

overnight stay

GetawayWithFriends

Hotel was clean and quiet. For the money it was a deal. Would stay there again.

By on May 20, 2015