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Hyatt Place Salt Lake City/Downtown/The Gateway

3.0 out of 5.0

Recent guest reviews

In terms of service, cleanliness and design, the Hyatt Place SLC misses. My initial check in required over 15 minutes with one person was ahead of me and two front desk people looking clueless. My three visits to the front desk ( two to buy a Diet Coke and one to check out) were painfully slow. My room smelled of carpet cleaner and vomit. It didn’t have electrical outlets near the bed or side tables and reading material looked well used including the food menu. Breakfast stop being served at 9 am and staff completely indifferent. Fine for a budget motel but not for a Hyatt .

Friendly staff and excellent facilities. Breakfast was well above expectations. Stay here it’s great.

Everything was great overall. The free daily breakfast was delicious with a lot of variety. The staff that work there exceeded my expectations by consistently being professional and kind. The hotel in my room we're all very clean and tidy at all times. They had a movie night on Wednesday which included free snacks and alcoholic beverages; I thought that was really awesome. It was not the cheapest hotel in downtown Salt Lake City, but it was definitely worth the extra money.

Staff was least helpful in guiding for places to visit. Not willing to help with luggage or giving directions.

My mistake, but I thought the pool was indoors. That would've been nice.

Very nice location and service. Hotel had everything i needed.

It was perfect. Hope to stay there again. Very modern and nice

caring and kind staff. catered to our needs quickly and kindly

The bartender was very informative, let us know of places to go and see. Very helpful.

Accommodation staff very friendly room comfortable. Would stay there again

Did not like $10 per day parking fee. Was not aware until bill slipped under door.

Nice clean hotel close to all of the cities tourist sites. Rooms are large and comfortable. Breakfast was good. Staff is friendly and helpful.

The room was very clean and the staff was friendly....But. The bed was a little too firm, The breakfast was not so good, and nobody likes paying for parking.

Very hospitable go the extra mile. It is always quite and comfortable. Close to lots of concerts. And games willing to make changes and very well priced.

Mostly clean room. Sofa had a few stains on it and the bathtub had mold growing in the corners.

Hotel was very clean. Staff was excellent and very helpful with a really caring attitude! Would recommend this Hyatt to all travelers.

We enjoyed our stay over a weekend. The staff were very helpful and polite. Breakfast at the buffet much better than most offered by other hotels. Parking very accessible and free and even a complimentary newspaper. A good solid value in downtown Salt Lake City.

We were in town for the Utah vs. Cal football game (GO UTES!). The hotel was just what we needed for our rest. Room was nice. My only disappointment was that after spending $10 to park, the lot was not secured all night (Arms on gates were all up in the lower lot. Main lot was full).

The hotel is new and modern with friendly staff. The beds are very comfortable. The hotel is conveniently located to the Trax system and is in the free fare zone. Lots of restaurants and activities within walking distance.

55 N 400 West St Salt Lake City UT

Hotel highlights

  • Walking distance to The Gateway and Clark Planetarium
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Downtown Salt Lake City, Hyatt Place Salt Lake City/Downtown/The Gateway is within a 5-minute walk of popular attractions such as Vivint Smart Home Arena and The Gateway. This 3-star hotel has 128 rooms and welcomes guests with free breakfast, an outdoor pool, and a 24-hour fitness center. Centrally located in Salt Lake City, the hotel is also a short walk from Clark Planetarium and Discovery Gateway Children's Museum.


Dining

Free hot/cold buffet breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café.


Rooms

All 128 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Sofa beds, refrigerators, and coffee makers are other standard amenities.


Property features

At Hyatt Place Salt Lake City/Downtown/The Gateway, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is available for USD 10 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include 3 meeting rooms, a 24-hour business center, and coffee/tea in a common area.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 5

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 6

Standard Room (High Floor)

King 1 | Sleeps 4

Room, 2 Queen Beds, Non Smoking (High Floor)

Queen 2 | Sleeps 6

Guest reviews for Hyatt Place Salt Lake City/Downtown/The Gateway

Everyone (14) Couples (45) Business (18) Family (26) Friends (6) Other (6)
2

not to hyatt standards

Everyone

In terms of service, cleanliness and design, the Hyatt Place SLC misses. My initial check in required over 15 minutes with one person was ahead of me and two front desk people looking clueless. My three visits to the front desk ( two to buy a Diet Coke and one to check out) were painfully slow. My room smelled of carpet cleaner and vomit. It didn’t have electrical outlets near the bed or side tables and reading material looked well used including the food menu. Breakfast stop being served at 9 am and staff completely indifferent. Fine for a budget motel but not for a Hyatt .

By , from SF on Jan 19, 2018

5

great price for excellent quality

Everyone

Friendly staff and excellent facilities. Breakfast was well above expectations. Stay here it’s great.

By , from utah on Nov 17, 2017

5

very nice hotel downtown slc

Everyone

Everything was great overall. The free daily breakfast was delicious with a lot of variety. The staff that work there exceeded my expectations by consistently being professional and kind. The hotel in my room we're all very clean and tidy at all times. They had a movie night on Wednesday which included free snacks and alcoholic beverages; I thought that was really awesome. It was not the cheapest hotel in downtown Salt Lake City, but it was definitely worth the extra money.

By , from Sunnyvale CA on Oct 7, 2017

4
Everyone

Staff was least helpful in guiding for places to visit. Not willing to help with luggage or giving directions.

By on Jul 20, 2017

5

convenient to downtown slc. accessible to freeway.

Families

My mistake, but I thought the pool was indoors. That would've been nice.

By on Apr 25, 2017

4

close to downtown

Everyone

Very nice location and service. Hotel had everything i needed.

By , from Los Angeles on Mar 28, 2017

5

nice hotel right downtown

Everyone

It was perfect. Hope to stay there again. Very modern and nice

By , from E on Jan 20, 2017

5

fantastic

Everyone

caring and kind staff. catered to our needs quickly and kindly

By on Nov 28, 2016

Review comment responded on Dec 12, 2016

Thank you for choosing the Hyatt Place Salt Lake City Downtown for your recent visit to Salt Lake City. Thank you especially for the nice comments about our front desk staff. I agree that they are excellent. I hope we'll see you again next time you're in Salt Lake City. In hospitality, Matthew Kraeling

3
Everyone

By on Nov 8, 2016

Review comment responded on Nov 15, 2016

Please accept my sincere apologies for the disappointing housekeeping service you experienced during your recent stay. Everything we do is geared towards providing a comfortable, safe and clean environment for all of our guests - and we obviously missed the mark during your visit. I can assure you that we will discuss this with our entire Housekeeping team, in working to avoid any similar issues in the future. I hope you will stay with us again. In hospitality, General Manager

5

everyone was really nice and informative.

Everyone

The bartender was very informative, let us know of places to go and see. Very helpful.

By , from Saint Paul, MN on Sep 11, 2016

Review comment responded on Sep 14, 2016

Thank you so much for your five star review on Expedia! I am so happy you found our location so convenient. I am especially pleased that my staff we very helpful to you. I hope we will see you again next time you are in Salt Lake City. In hospitality, General Manager