This hotel has been our go to hotel for the majority of our Salt Lake trips. With that being said, we will never stay at this hotel again. It started out with them having television issues that took out all stations so if you wanted to watch TV, you had to log into your own streaming. Second night elevators went out so you had to use the stairs if you were above the first floor. This one was not as big of an issue because I know things happen. We've always slept well at this hotel but the room we were given had paper, thin mattresses, and I think that the floor would've had more cushioning to sleep on. The main reason we will never stay here again is because on our last night in we waited at the front desk so we could ask for more toilet paper and nobody ever came up to the desk. I decided I would just ring down in the morning and get a roll since we had enough to hopefully last us through the night. When I rang down at 7 AM, I was informed that housekeeping would not be in until 8:30 or 9 o'clock. When I asked if somebody else could run us up a roll of toilet paper she sighed and said she guessed she could put a sign out at the desk. I had my child in the bathroom waiting for toilet paper and it took over 20 minutes to bring up a roll of toilet paper. As we left out at 8 AM, we witnessed one housekeeping, knocking on a door and another one rolling by us after being told that no housekeeping would be in until later. I will not be staying at another Hampton Inn in the future.