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Recent guest reviews

Central dining was good; location was convenient,to town.

Excellent views! Inconsistent hot water in showers

We were so pleased with this resort, 11 of ys ages 11-68. Everyone was very pleasant, food and drinks hood, hot springs relaxing. Srayed 2 nights

Great location; Great breakfast; Friendly staff; Great view of the mountain.

Location excellent. Beautiful views of the volcano.

Nice location and very quiet. Front desk staff is not honest and made us wait 2 hours till 3pm for checking in. I would have appreciated telling me up front that I will get room only after 3pm. I could have enjoyed walking around and exploring for those 2 hours.

Far from the town and didn’t offer shuttle from bus station or main town, so it was confusing getting there. But the resort was very nice, hot springs were amazing, and our hotel was very nice, other than the fact that we had ants in our bathroom. Hotel staff we’re very nice and we had a great experience!

Excellent view... And friendly staff but the hot spring wasn't working

We thoroughly enjoyed our stay for our anniversary. Beautiful place with the volcano close as a view from our room. Food was delicious and the hot springs so enjoyable

This hotel sits on a beautiful spot overlooking the beach and La Catedral. It is quiet, beautifully landscaped and very appealing. The breakfast is good. The pool is appealing. The views are spectacular.

Loved this hotel rooms are big and views are amazing, we got the superior room and I strongly recommend it, is an individual wood cabin the hotel natural springs are amazing ,breakfast buffet was very good as well

Great location, you will have a beaotiful view of the Arenal Volcano from almost every where in the hotel, the staff is friendly and educated and the facilities are clean. There are many kind of beautiful birds flying around, the hotel has a extensive variety of plants and trees so you will enjoy of a large variety of flowers. Tje springs are awesome and relaxing. Definitely my family and I will visit it again next year.

Nice pools, people, hotel grounds, room and pretty good breakfast

We stayed for 3 nights. The hotel was the best one I have ever stayed in my life. First, we arrived several hours earlier than check in starting time. The hotel kindly allow us to check us in to a clean room! Second, the hotel has a wild sloth on the tree by the restaurant. We enjoyed watching her for 3 days, although the hotel does not want to advertise the sloth because she is a wild animal and she may take off anytime if she wants. The hotel respects her freedom as a wild animal! The third, the hot springs with great Areanl volcano view were so beautiful. All hot springs /pools and gardens were well maintained every several hours and there is no single leaf in the yard! It is super clean place. The forth, we needed to check out 5 AM on the last day. We asked to pack our breakfast into a box since we miss breakfast buffet. The hotel prepared a big breakfast with box with drinks at 5 AM for us! We really appreciate their kind service. We strongly recommend to stay at this hotel!

Nice grounds, big cabins, hard bed, good breakfast, nice staff, wi fi is only in the reception and restaurant. Very poor hot springs. Only two had somewhat warm water of questionable color. Ok to stay there if you don't care about hot springs or planning to use hot springs somewhere else.

Arrived a little early, decided to do the canopy (zipline) available on the premises while waiting for room to be available. One of the guides was extremely inappropriate to my girlfriend, when he was alone on the platform with her he asked if i was her boyfriend, if her boyfriend was taking care of her, and continued trying to get her along and making advances when I wasn't there. She was shaken by the experience and didn't mention it till after we'd finished to avoid trouble. We received keys to the room and the bellhop gave us a ride because it was about a quarter mile (400m) away. The room keys did not work so he let us in with his master key and said he would be back in 5 minutes with new keys. We waited about 45 minutes without him returning. We could not call the front desk because the room phone did not work. We walked back to the front desk to get the keys. After dinner we did the advertised hot springs but the hottest spring was warm at best. My girlfriend needed to get online for work but there was no room wifi (at $150+/night there should be wifi). The front desk said wifi was available in the reception area but although the access point worked but there was no usable internet uplink. We told the desk and they said it was out of their hands. At this point we decided to book another hotel and leave the next day. The next morning we checked out and requested the "hotel complimentary shuttle" to town and were told it wasn't in service and would need a taxi.

La Palma La Fortuna Alajuela

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Arenal Paraíso Resort & Thermo Mineral Hot Springs places you within 3 miles (5 km) of popular attractions like Arenal Volcano and Arenal Volcano National Park. This 3.5-star lodge welcomes guests with 118 rooms and conveniences like a full-service spa, an outdoor pool, and free self parking. It's connected to the convention center in central La Fortuna, and a short drive from Arenal Natura Ecological Park and Ecotermales Fortuna.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM. This lodge is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Arenal Paraíso Resort & Thermo Mineral Hot Springs's 118 rooms are air-conditioned and provide balconies or patios, refrigerators, and coffee makers. For entertainment, guests can enjoy cable TV. Bathrooms have hair dryers and free toiletries. Free newspapers, safes, and phones are other standard amenities.


Property features

Arenal Paraíso Resort & Thermo Mineral Hot Springs features a full-service spa, an outdoor pool, and a children's pool. Free parking is available if you drive. The front desk is staffed 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this hot springs lodge include a fitness center, free WiFi in public areas, and a conference center.

Room options

Superior Room

2 Double Beds | Sleeps 4

Villa

1 King Bed and 2 Double Beds | Sleeps 6

Standard Room

2 Double Beds | Sleeps 4

Guest reviews for Arenal Paraíso Resort & Thermo Mineral Hot Springs

Everyone (19) Couples (1) Family (3)
4
Partner Couples

Central dining was good; location was convenient,to town.

By , from San Antonio, TX on Feb 12, 2020

Review comment responded on Feb 14, 2020

Estimado cliente, reciba un gran saludo del Hotel Arenal Paraíso Resort & Spa, para nosotros fue un placer atenderlo y brindarle el mejor servicio. Gracias por sus comentarios positivos y negativos que nos ayudarán a mejorar cada vez más. Esperamos verte pronto. Dear customer, receive a great greeting from the Arenal Paraíso Resort & Spa Hotel, for us it was a pleasure to serve you and provide you with the best service. Thank you for your positive and negative comments that will help us improve more and more. We are very happy to know you really enjoyed our central dinning , We hope to see you soon.

5
Everyone

By on Dec 24, 2019

Review comment responded on Jan 2, 2020

Dear customer, receive a great greeting from the Arenal Paraíso Resort & Spa Hotel, for us it was a pleasure to serve you and provide you with the best service. Thank you for your positive and negative comments that will help us improve more and more. We hope to see you again.

5
Family with small children

Excellent views! Inconsistent hot water in showers

By on Nov 30, 2019

Review comment responded on Jan 2, 2020

Dear customer, receive a great greeting from the Arenal Paraíso Resort & Spa Hotel, for us it was a pleasure to serve you and provide you with the best service. Thank you for your positive and negative comments that will help us improve more and more. Hope see you again

5
Everyone

We were so pleased with this resort, 11 of ys ages 11-68. Everyone was very pleasant, food and drinks hood, hot springs relaxing. Srayed 2 nights

By on Nov 26, 2019

Review comment responded on Jan 2, 2020

Dear customer, receive a great greeting from the Arenal Paraíso Resort & Spa Hotel, for us it was a pleasure to serve you and provide you with the best service. Thank you for your positive and negative comments that will help us improve more and more. We hope we can see you again

4
Family

Great location; Great breakfast; Friendly staff; Great view of the mountain.

By on Aug 19, 2019

Review comment responded on Aug 19, 2019

Dear Guest, Thank you for taking the time to post your comments. We´d like to thank you for giving us the privilege to host you as one of our guests; at the same time we are so proud for your comments that allow us to continue improving. We hope to welcome you again soon at Hotel Arenal Paraíso Resort & Spa. Best regards, Carlos Chacón Sales & Marketing Director

5
Everyone

By on Jul 30, 2019

Review comment responded on Aug 1, 2019

Dear Guest, Thank you for taking the time to post your comments. We´d like to thank you for giving us the privilege to host you as one of our guests; at the same time we are so proud for your comments that allow us to continue improving. We hope to welcome you again soon at Hotel Arenal Paraíso Resort & Spa. Best regards, Carlos Chacón Sales & Marketing Director

5
Everyone

By on Jul 1, 2019

Review comment responded on Jul 1, 2019

Dear Guest, Thank you for taking the time to post your comments. We´d like to thank you for giving us the privilege to host you as one of our guests; at the same time we are so proud for your comments that allow us to continue improving. We hope to welcome you again soon at Hotel Arenal Paraíso Resort & Spa. Best regards, Carlos Chacón Sales & Marketing Director

5
Family

Location excellent. Beautiful views of the volcano.

By on Mar 31, 2019

Review comment responded on Apr 9, 2019

Dear Guest, Thank you very much for your review and for staying in our Hotel. As you could see our hotel has a privileged location with a view of the Arenal Volcano and with our gardens makes all our customers enjoy in the middle of nature. We are looking forward to welcoming you soon again to our Hotel Arenal Paraiso Resort & Spa! Regards, Carlos Chacón Commercial Director

4
Everyone

By on Dec 29, 2018

Review comment responded on Dec 29, 2018

Dear Guest, Thank you for taking the time to post your comments. We´d like to thank you for giving us the privilege to host you as one of our guests; at the same time we are so proud for your comments that allow us to continue improving. We hope to welcome you again soon at Hotel Arenal Paraíso Resort & Spa. Best regards, Carlos Chacón Sales & Marketing Director

5
Everyone

Nice location and very quiet. Front desk staff is not honest and made us wait 2 hours till 3pm for checking in. I would have appreciated telling me up front that I will get room only after 3pm. I could have enjoyed walking around and exploring for those 2 hours.

By on Nov 29, 2018

Review comment responded on Nov 29, 2018

Dear Guest, Thank you very much for your review and for staying in our Hotel. As you could see our hotel has a privileged location with a view of the Arenal Volcano and with our gardens makes all our customers enjoy in the middle of nature. We are looking forward to welcoming you soon again to our Hotel Arenal Paraiso Resort & Spa! Regards, Carlos Chacón Commercial Director

Arenal Paraíso Resort & Thermo Mineral Hot Springs

La Palma, La Fortuna, Alajuela 21007
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