The hostel itself is about what you would expect small/cheap but the beds only had flatsheets over the mattresses. No big deal at first but within five minutes i got my first bug bite i assumed a misquote and went to bed. I woke up with dozens of bites all over my arms, legs, back and stomach then looked over at my friend sleeping and and saw large bed bugs crawling everywhere, i killed one and the rest ran. We left at 4am to sleep at a friends hotel on the marble floor with coats for blankets rather than stay in that hell hole. We reported it before we left and the guy running the hostel first pretended not to know what bed bugs were then denied they had them even with pictures. Once we showed him a dead bed bug he tried to blame us saying we brought them and became very hostile(neither of us had any kind of bites before then and have never had bed bugs).when we showed him proof of bugs on the mattress, sheets and pillows he denied everything. When we tried to file a complaint he said they had no forms (we learned this is illegal)and he would not refund us for the two nights we had prepaid for. After threatening to report to the police the guy quickly refunded us and became a lot less rude. We wanted to make sure other people are aware of what they could be getting into because when we booked this hostel there were lots of positive reviews. We both are spending our vacation miserable and itchy with 30+bites on us each hopefully you can avoid the same situation
Located in Salamanca Centro, Pension Salamanca is next to Plaza Mayor and Church of San Benito. This 12-room guesthouse welcomes guests with conveniences like free in-room WiFi and a terrace.
Guests can expect free WiFi and flat-screen TVs. Fans are also standard.
Guests staying at Pension Salamanca enjoy free WiFi in public areas and a terrace. Front-desk staff can assist with luggage storage and tours/tickets.
The hostel itself is about what you would expect small/cheap but the beds only had flatsheets over the mattresses. No big deal at first but within five minutes i got my first bug bite i assumed a misquote and went to bed. I woke up with dozens of bites all over my arms, legs, back and stomach then looked over at my friend sleeping and and saw large bed bugs crawling everywhere, i killed one and the rest ran. We left at 4am to sleep at a friends hotel on the marble floor with coats for blankets rather than stay in that hell hole. We reported it before we left and the guy running the hostel first pretended not to know what bed bugs were then denied they had them even with pictures. Once we showed him a dead bed bug he tried to blame us saying we brought them and became very hostile(neither of us had any kind of bites before then and have never had bed bugs).when we showed him proof of bugs on the mattress, sheets and pillows he denied everything. When we tried to file a complaint he said they had no forms (we learned this is illegal)and he would not refund us for the two nights we had prepaid for. After threatening to report to the police the guy quickly refunded us and became a lot less rude. We wanted to make sure other people are aware of what they could be getting into because when we booked this hostel there were lots of positive reviews. We both are spending our vacation miserable and itchy with 30+bites on us each hopefully you can avoid the same situation
Estimated Sr. Sánchez Bernal Greetings from Pensión Salamanca. The management of our accommodation addresses you in order to apologize and give you feedback of your complaint. After knowing what happened to you, immediately I began to gather all the information on this case. I was out of the city over these days, this is the main reason I could not reach you before you left our hostel. Indeed, there were a number of irregularities including the bed bugs. After doing a research on all the reservations on the room, we may assume that the infection was brought by a couple of pilgrims that stay in that room number 8 some days before your arrival. Unfortunately, as it is not common having episodes of this nature in our hostel (you could see it on our reviews), the staff got surprised with your complaint. However, the attitude towards you was wrong and as a result the person that was in charge of the Reception and guest service was fired. The room, including mattresses and everything was under the treatment devoted to disinfect the room and to prevent a plague on the accommodation. Nowadays, Pension Salamanca remains clean and out of any kind of insect or plague that may harm the security of our guests. It is important to point out that although all hygienic measures are taken to guarantee security, this kind of business is not exempt to face cases of infection of all natures. The reason is the diversity of clients. I can assure that all the positive reviews of our place is the response of gratitude of our guests to our effort for offering the best. We are a legal accommodation, with all the forms for complaints and surveys a guest may request. We do not understand the reason our Receptionist acted in such a bad behavior. Once again accept my apologies, hope you and your friend are getting better. Sincerely Best Regards Eduardo Rengifo Marin Manager