Hotels in Royalton

"The room was clean, fresh and well taken care of. The beds were comfortable. No bugs. Everything smelled good. The bug covers on the mattress were the high quality ones. The staff was wonderful. Other than cruddies on the pool tiles ( not enough to keep me from coming back - I will ! ) everything was perfect !!"

"When I went to the front desk this morning at 4:30 AM to catch my shuttle that I had reserved, I was informed that the shuttle driver had called in sick and there was no ride to the airport for me. When I asked what my alternatives were, the front desk clerk said I might have a guy, I can call him and see if he’s awake, but you’ll have to pay for it. I said if I’m paying, I’ll just call an Uber. I asked if the hotel would reimburse me she said no. She was not apologetic, or helpful and actually fairly rude considering my situation, left without a ride and no advance notice. Don’t trust the Airport Shuttle advertisement at this hotel. Stay somewhere more reputable."

"Front desk staff were not very inviting, no hello when we said hello, no good morning when we said good morning, not even a smile or a thank you. I am disabled and I had my own shower chair but we forgot the screws to put it together so it was a relief that the hotel offered one. Breakfast was good but for me who is in a wheelchair found it very hard to get around to get my own food, hardly any space and no designated area for me to sit and eat, found myself constantly saying I am sorry because I was in the way. The body wash, shampoo and conditioner is a great addition but it was disgusting! All 3 bottles were full of mold and mildew on them. I will say I loved the way the hotel smelled! I asked the hotel staff what the scent was but i was ignored. The bright market was so cute but the food items were dusty. "