Art Hotel Rotterdam4.0 out of 5.0
Recent guest reviews
This hotel is the worst we have stayed in over the last five weeks of being in different hotels every night throughout Europe. The staff don't care, the so called secure bike storage is a laugh. I think this rates as one of the worst places I have ever stayed. Sad really as the decor is quite nice.
Lovely hotel and well worth the money. Staff are so helpful and rooms are very spacious. Handy for the tram in to Rotterdam, right next to the hotel. Would highly recommend. Lovely bar and restaurant area.
Ok so the hotel is what it is, it's not amazing but it's ok. Rooms smelt of cigarettes, and why have a fridge a microwave and kitchen (if you could call it that) when there are no utensils or anything to use...easy for the metro which is a bonus. I was here for the ITU world championships unlike many other hotels that I have stayed in, they would not allow bikes in the room. Which if that's their policy fine...but the rationale as to why kept changing first it was security then it was safety then it was that they were dirty...again makes no sense. For me it was attitude of the manager just completely rude and not accommodating at all. Trying to be pragmatic but difficult when the attitude of staff was shocking.
This is a quirky hotel. Basic but comfortable rooms. Good shower. Nice bar and restaurant and the staff were helpful and friendly. The only real issue is the location, its a good couple of miles from the city centre.
I'm not even sure where to start with this nightmare of a place. The worst, most unfriendly and arrogant staff uttering phrases like: "You are not our problem" and "You are not the only one who pays to stay here" to guests. In a city that hosts the World Triathlon Championships, this hotel conveniently 'forgets' to mention that they do not allow bicycles into rooms... all bikes have to be stored in a disgusting back room with gas pipes and dusty old furniture. Anyone and everyone has access to the room where bikes worth far more than this dilapidated 'hotel' are stored. Breakfast is below average and the restaurant service is terrible with rude servers. Don't be fooled by the 'kitchenette' advertised so widely... it is a dirty tabletop with empty cupboards and drawers. No spoons, forks or knives, 1 mug. In our room, there were in total 11 globes of which 3 were actually working. The room hasn't been serviced in 2 days and no one has knocked on the door to attempt changing towels or collecting garbage. Whatever you do, stay as far away from this joke of a place as you can. It has the potential to ruin your perception of Rotterdam.
Numerous reasons for the title of the post. Rooms not clean Rude staff Broken bed Overpriced Breakfast not included (and poor for 10euro) Went for the ITU world triathlon championships and nobody was allowed to put their bicycle in their room. They expected everyone to put their bikes (over 100 people!) in a tiny unsecured Storage facility. Bikes were damaged. Awful experience.
I asked for a quiet root but got assigned a room in the 4th floor just above a night club. I had to listen to the music for the club all night. I had even called one day before to make sure to get a room in a upper floor. Safe and a night lamp were not working. I told the reception but when I got back to the hotel in the evening they still were not working. Staff ignore any complaints or customer requests. Area in the night is quite dodgy.
We stayed at the hotel for a night. The employees were very polite and helpful.The location of the hotel is very good, just near the metro station. Additionally, the hotel's breakfast was very good The bathroom was a bit old but it was clean.
Art Hotel is in a quiet vicinity. However, it ha a tram and metro station just outside the hotel, so this is very good for those with a budget. You can easily purchase the metro tickets for travelling to the city or train station which is only a few stops away. Outside the hotel are some convenient stores and fast food that will be helpful. The rooms are clean and big. Kettle was provided in the room. A pleasant stay.
I booked this hotel on another website, before going I checked the reviews of this website and it raised concerns which we unfounded! This is a good hotel, room was spacious and clean, had a small kitchen which was a bonus, for the fridge not actual cooking! I'm not sure why other guests were so critical, excellent value for money, would stay again
Reviews from Trip Advisor
49% of guests recommend this hotelTotal of 526 reviews