Art Hotel Rotterdam4.0 out of 5.0
Recent guest reviews
Staff was decent (could have been a bit more welcoming). They did upgrade my colleagues who had a smell coming out of the sewage system so that was very nice of them. The rooms were quite clean at the exception of the couch I had in my room which had white spots and had a terrible smell. Unfortunately noticed it only after wearing some clothes which I left on it. And after using one of the mugs to drink tea, the day after the cleaning lady seems to have just put it back in the closet without washing it (the tea stains were still at the bottom). The bathroom was still very clean. However, I think that they should use soap dispensers instead of tiny bottles and also ask guests to leave dirty towels on the ground when they want it to be washed because it is more environmentally friendly. It is becoming very common to do that for hotels and I would feel better knowing I don't use 2 towels a day. I could have kept my towels for another day.
Stayed a few nights. I had a spaciuos room on the 7th floor, loved the view. Check in and check out were fast and pleasant. Its only one stop away from Ahoy center. Havent had a chance to explore the area, but the suroundings fid not look appealing. The restaurant downstairs was always busy, tried few dishes there and I liked it.
Context: Stayed here for a week in November for a trade show at Rotterdam Ahoy. We booked 7 rooms for our staff. Positive: It is extremely convenient for travel from Schipol airport and to Rotterdam Ahoy. Negative: Gosh, where do I begin? This hotel actually was the first experience that compelled me to start reviewing on tripadvisor. On booking we had to pay the 1st night for all of our rooms. On arrival we had to wait for 45 minutes for them to even find our reservation, and then the reception staff member said it was 'too complicated because we had people arriving and leaving all on different days'. I wanted to say if you can't handle people arriving and leaving you are in the wrong profession. On arrival we had to pay the balance of our rooms. Breakfast is not included with the room (more on that later). You need to put your room card in a slot to even enter the elevator from the lobby. On arrival to my floor, each room has a unique door number which are meant to be art. The open atrium layout reminds me of a prison. In the room there is a kitchenette with a cooker hood and no cooker, fridge, kettle, 2 coffee cups and 2 water glasses. They give you a kettle but they don't give you tea or coffee - I asked at the front desk and they confirmed that they do not provide tea/coffee. There are two small wardrobes both from Ikea because I recognize them. There are 4 hangars in one wardrobe (I am staying for 6 nights and I have 4 hangars.). There is no iron or ironing board in the room - when asked at the front desk, she handed over the iron and ironing board and I had to lug it upstairs myself. The bathroom is bare and there is no counter to put my toiletries on so I end up using the kitchenette as my bathroom counter. There is no desk in the room. Just a double bed, chair and coffee table. The TV is sat on a plywood corner shelf that looks like it was painted and mounted by an amateur. The phone is also sitting on this corner shelf and it is filthy. On the bed they have folded the duvet in half lengthwise in an attempt to look fancy, it's totally pointless. There are 2 bedside tables with lamps on each one, only one of which works. One of the bedside tables has a rough, sharp edge where it has been broken. OK art is subjective, but the aesthetic of my room makes me think of blood. The carpet is red and there is a large strange piece of modern red art on the wall. On the other walls there are cheap paintings of landscapes, totally a different theme than the modern one. For breakfast you have to pay on arrival to the hostess stand - literally when you walk into the restaurant the first thing you have to do is pay 10 EUR. So as I am a business traveler I have to drop everything to pay before I am allowed to enter the restaurant. The buffet breakfast is just mediocre. We ate dinner in the hotel restaurant twice and the food is not bad actually. It's a real shame that the hotel lets down the restaurant. Room service is from the restaurant, you can't charge it to your room, and there is a 4.50 EUR charge to have it delivered to your room. So as you can gather from this review, I am not impressed and will not be staying in this hotel for the next trade show. It is totally impractical and they do not cater for business travelers. If I had my family with me I would be livid.
We stayed there as a group in May. The hotel is very funky and the rooms are basic but functional and clean. Check in was quick and efficient. The down stairs baf folds away and is the breakfast area in the morning. It is right next to the Maashaven metro line so is very easy to get in to the main part of Rotterdam. The area is worth an explore too.
We booked this hotel because we were convinced that the hotel offered parking because of the 'P' mentioned on booking.com. When we arrived, the hotel crew pointed out that the only parking was public parking in the street (around €25,00 for 2 days). The hotel itself was alright. Art is to be found everywhere. We had a suite, which was large. The carpet however was old and dirty (those with allergies, prepare yourself). The bed was not the most comfortable but the crew was friendly and helpful. I wouldn't rate the art hotel 4 stars but the price was quite right. Supermarket: 5 minute walk Metro: just across the street Bike rental: 10 minute walk (nice for a trip to Delft) City: 20 minute walk
After having travelled around Europe for years now, and almost accepting and getting used to tiny hotel rooms unless one is ready to pay through their nose, I finally found a place with really spacious, clean rooms. The hotel has interesting interiors, lots of art displayed. we got a nice room with a city view, plenty of room to stretch your legs. Kitchenette included, great housekeeping. The metro stop is literally a stone's throw. You get down, take the escalator and there's your hotel. 5 stops from Rotterdam central. Super market Jumbo is a stop away. So really convenient and all this at a fantastic price.
the room was ok but for a hotel it had a kettle but not tea bags or coffees or sugar you would find in other hotels so if you decided to stay there you will need to bring your own, the room was basic ok for a 2 night stay staff was pleasant there is no do not disturb signs to put on the doors so the cleaning staff have a habit of wondering in the room and they did not speak good English unlike the staff at the front desk. not very far from the metro so you can get from point a to b easily enough with out hassle...ok hotel with ok service
I didn’t find this place anywhere near as bad as people were making out. It’s two metro stops from central. About 3 Euro and ten mins. Rooms very big and mine was clean. Kitchen area but no tools and no coffee or tea in room. Hotel bar and receptions area very nice. Not bad value to be honest, food smelt nice but used the central area.
I wonder how this hotel runs and not yet closed that even under Bestwestern brand, Inspite of so many negative reviews on tripAdvisor. I would want to give half star or even less for this hotel. We are on a holiday for 16nights in Europe, out of which 10 N in Netherlan only,. But the experience this hotel has given us , we need to rethink of visiting here anymore. We checked at 3pm and went out immediately to check the city of Rotterdam. We returned to hotel at 7.30pm and saw our rooms lights in bedroom did not work we were in dark. So we called reception where a lady said, we will check it if any staff is available. We waited and waited but no response. 30 'Mins later we called reception and she said, she is checking with manager about our room problem. After that, we went to reception and waited for 1hr asking the receptionist to fix the problem and we only kept hearing answers that they have this problem and trying to fix it it will take time. We were hungry and tired, but all we heard was excuses. After an hr, she said she wants to check the room with our presence and change the lights, she came and removed light and went, but no response. I wonder, are Europeans so dumb headed to fix such a simple problem??? And then we waited again and went to reception, to see only same thing. Receptionist did not respond but just was busy with her work. We were very tired and hungry it was 9.30pm. but there was no courtesy or apologize for our situation. Instead they were rude and argued with us, telling some stupid excuses. Later, they said, their manager is on the way to solve the issue. That was the biggest joke we ever heard. 2 hrs to fix a light and we had to wait hearing some dumb excuses and argument. When we asked where do we need to wait still the manager comes, they said, we can wait anywhere we want. What a joke. Again after waiting 1hr, (close to 10pm) we saw a new guy in the reception, but nobody bothered to respond to us. So we asked again, what's the solution, the receptionist said the manager is checking the problem With our room. Later when we asked wended to talk to manager, the same lady said, that the manager is not in the building and argued and with us about situation.more than the problem itself, it was more stressful and unpleasant for us to communicate with the staffs. Evertime when we asked, they just do their work casually and give us a lame dumb answer. This went on and finally I had to ask them strictly that we need to checkout and need refund. For that, the receptionist, did not show any reaction. Suddenly,another senior staff came in, who was there before as well, and asked us, what is the problem. I said, we just need to check out, for which his reply was yes you can checkout but we don't refund for the checked in night . We asked why.? Because we never stayed in room and we had problem ever since we got in. For which his answer was, your room is ready and no problem, if you want you stay or you check out. .... I think even a no star hotel in this universe would never behave like this. He somehow fixed our room lights half hr before and never bothered to inform us when we were sitting in the reception for so long. Then we said, we will check out on 2nd day, and don't want to continue. After a long argument he agreed to checkout us with refund. Now, am staying in this horrible hotel for first night, with fingers crossed that we will be refunded after our first night stay. This place has ruined everything our entire holiday mood worsened.before this we stayed in Brussels and was a wonderful experience with superb people.
When I made the booking, selected 1 room with 3 adults, when I got to the hotel they did not have the room I had booked and had to pay more to get a room for three adults. The service we got was a joke for the price we paid for the room. If you value customer service and helpful staff don't waste your time and money in staying at the Art Hotel.
Reviews from Trip Advisor
49% of guests recommend this hotelTotal of 555 reviews