The staff was very friendly. I requested an early check in and they made every effort to honor it. I was in Rome for only 3 days with my family of 5 and the hotel made my stay in Rome great!
We are two Californians in Rome and this hotel was perfect. It was right in the heart of the city so we could walk along the river and go to cool restaurants, etc. The staff was the best part. They were SO wonderful and accommodating, helping us with anything we needed along with giving us local recommendations. 10/10 will stay here again.
The staff was very friendly and helpful. The location is perfect as it is within walking distance to many sites
The staff was extremely friendly and helpful! The breakfast buffet was exceptional, and the location is perfect. We were able to walk to most sites.
Early check in and upgraded room. All American expectations met. A gem in The eternal city. Spectacular Italian list for those imbibing.
We chose Melia because of service we have received at other of there locations. Fantastic.... Fernando one of the Bartendors is great. You can walk to the Vatican, and pretty much every thing else ... Go you'll love it
Upon check in front desk staff did not provide helpful information when asked. Language barrier was a problem. They did not provide shuttle service or map information. I had to almost beg for that information. Do not purchase tour guide with the hotel. It is outrageously expensive. One tour is like four hundred US dollars for two. Problem is that they sneak that price after you check out after saying it will only cost eighty US dollars each. Get your total purchase price in writing before you commit.
While the hotel staff were excellent with scheduling tickets to tours, advice on where to eat and things to do, and attempted to make us feel welcome every chance they had we weren't thrilled about a few other items. The bed was hard. I understand that most european hotels beds are this way. Still I would expect a 5star to have some beds that are softer. So 10 nights of little sleep. Also they located us on the "alley" side of the hotel. These are the even # rooms. The alley acts as a loudspeaker to people talking as they traverse it at all hours. Also the ambulance - which we deemed the "sound of Rome" - echoed thru the alley about every 20-30 mins. There are 2 hospitals located within 2 mins walking distance each way from hotel. The local dining at the hotel is very expensive. Yes they have a chef with a Michelin Star but don't think that means that the food is fantastic. Most of the dishes we tried weren't that great. & the portion sizes are very small. Dinner for 2 without drinks was EU215 + tip. This was about $300 US. Also the breakfast buffet isn't worth the cost unless you have $ to burn. Upon arrival the staff upselled us to the entire stay of breakfast meals at a daily discount of EU8 per person. This meant EU28 / person / meal. While the breakfast was all you can eat it was the exact same menu every day. Runny scrambled eggs, limp bacon, smoked salmon, various croissants and fruit. We ate breakfast @ hotel 3 times then decided to look elsewhere. We asked them to credit us the remaining deposit we had to pay and they were upset about refunding us this even though I told them that I understood that they gave us a discount and would be happy to pay the full price for the 3 meals we had. Eventually they agreed to credit me back the balance. The pool, sauna and spa were closed while we were there. As was the outdoor balcony/ siting area. We were looking forward to the spa and decided to go ahead and book some massage treatments that they decided to offer using a hotel bedroom. The masseur seemed to have no training. The massage was adequate yet nothing more. & @ EU152 for 80 mins I found it to be a waste of money. At checkout I discovered that they then charge a tax of 22% on top of the spa fee. So way overpriced. The room was very clean. The bathtub/shower was exceptional. Small refrigerator/minibar. A/C worked fine once we figured it out. Location was 12-15 min walk from the Vatican and 15-20 mins from shopping and restaurants. Taxi service was fast. Every time we requested a Taxi it arrived within 5 mins. All in all I would give the resort a 3-1/2star. If I return to Rome I won't stay here again. Plenty of other choices in the city. P.S. Hard Rock Cafe only great place to eat American Food. Across street from American Consulate near Piazza Bernini.
Nothing but perfect, excluding wifi connectivity, but really, shouldn't you be enjoying Roma. Rooms fantastic, staff wonderful, breakfast awesome, pool excellent and perfect if you are traveling with children, who need a break from touring. We recommend the Red Level Service and enjoyed the Gran Melia so much we may choose destinations for upcoming travel based on Gran Melia locations.
The only complaint we could have about this fabulous hotel is the close proximity to hospital. Why you ask is this a negative? Because of the ambulance sirens!
Located in Rome Historic Centre, Villa Agrippina Gran Meliá - The Leading Hotels of the World is within a 10-minute walk of popular sights such as St. Peter's Square and Castel Sant'Angelo. This 5-star hotel has 116 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool.
Enjoy dining at one of 2 onsite restaurants including Ossimoro, which specializes in Mediterranean cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service. Continental breakfast is offered for a fee each morning from 7 AM to 10:30 AM.
Villa Agrippina Gran Meliá - The Leading Hotels of the World's 116 soundproofed rooms provide iPod docks, minibars, and espresso makers. Guests can expect to find free WiFi and 32-inch flat-screen TVs with satellite channels and pay movies. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Video-game consoles, laptop-compatible safes, and desks are also standard.
Guests of Villa Agrippina Gran Meliá - The Leading Hotels of the World enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. If you drive, self parking is EUR 45 per day, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and free newspapers.
The staff was very friendly. I requested an early check in and they made every effort to honor it. I was in Rome for only 3 days with my family of 5 and the hotel made my stay in Rome great!
Dear Guest, Thank you very very much for evaluating positively our property and for taking the time to share it with us. We are looking forward to welcoming you back soon for another memorable experience in the Eternal City.. Best regards, Samuel Hamilton Guest Experience Manager
Dear Guest, Thak you very very much for evaluating positively our property and for taking the time to share it with us. We are looking forward to welcoming you back soon in the Eternal City.. Best regards, Samuel Hamilton Guest Experience Manager
We are two Californians in Rome and this hotel was perfect. It was right in the heart of the city so we could walk along the river and go to cool restaurants, etc. The staff was the best part. They were SO wonderful and accommodating, helping us with anything we needed along with giving us local recommendations. 10/10 will stay here again.
Dear Guest, Thank you very much for your kind feedback. We are truly honored to receive such positive remarks about your recent experience; we would be pleased to share your words with the entire Team. We are looking forward to welcoming you back soon. Best regards, Samuel Hamilton Guest Experience Manager
The staff was very friendly and helpful. The location is perfect as it is within walking distance to many sites
Dear Guest, We appreciate your comments regarding your stay at Gran Melia Rome Villa Agrippina. It is always a pleasure to receive positive feedback, Thank you for the words dedicated to the professionalism of our staff. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely Samuel Hamilton Guest Experience Manager
The staff was extremely friendly and helpful! The breakfast buffet was exceptional, and the location is perfect. We were able to walk to most sites.
Dear Guest, Thank you for the time taken to share your Experience about your recent stay at Gran Meliá Rome Villa Agrippina. Since we take the comfort of our guests very seriously at our Luxury Urban Resort, aiming to convert each journey into memorable one.Thank you for the kind words addressed to emphasize our staff professionalism and passion for service. We really hope to welcome you back soon to let you continue your Italian experience in the heart of Eternal City... Best regards, Samuel Hamilton Guest Experience Manager
Early check in and upgraded room. All American expectations met. A gem in The eternal city. Spectacular Italian list for those imbibing.
Dear Guest, We thank you for taking your precious time in reviewing our Luxury Urban Resort. We are so honoured to learn that our staff was able to turn your stay into a memorable experience, providing an excellent service. Our priority is to make sure our guest feel like at home... We are looking forward to welcoming you back again in the nearest future to let you continue your lovely and unique experience at Gran Meliá Rome Villa Agrippina.. Kindest Regards, Samuel Hamilton Guest Experience Manager
We chose Melia because of service we have received at other of there locations. Fantastic.... Fernando one of the Bartendors is great. You can walk to the Vatican, and pretty much every thing else ... Go you'll love it
Upon check in front desk staff did not provide helpful information when asked. Language barrier was a problem. They did not provide shuttle service or map information. I had to almost beg for that information. Do not purchase tour guide with the hotel. It is outrageously expensive. One tour is like four hundred US dollars for two. Problem is that they sneak that price after you check out after saying it will only cost eighty US dollars each. Get your total purchase price in writing before you commit.
While the hotel staff were excellent with scheduling tickets to tours, advice on where to eat and things to do, and attempted to make us feel welcome every chance they had we weren't thrilled about a few other items. The bed was hard. I understand that most european hotels beds are this way. Still I would expect a 5star to have some beds that are softer. So 10 nights of little sleep. Also they located us on the "alley" side of the hotel. These are the even # rooms. The alley acts as a loudspeaker to people talking as they traverse it at all hours. Also the ambulance - which we deemed the "sound of Rome" - echoed thru the alley about every 20-30 mins. There are 2 hospitals located within 2 mins walking distance each way from hotel. The local dining at the hotel is very expensive. Yes they have a chef with a Michelin Star but don't think that means that the food is fantastic. Most of the dishes we tried weren't that great. & the portion sizes are very small. Dinner for 2 without drinks was EU215 + tip. This was about $300 US. Also the breakfast buffet isn't worth the cost unless you have $ to burn. Upon arrival the staff upselled us to the entire stay of breakfast meals at a daily discount of EU8 per person. This meant EU28 / person / meal. While the breakfast was all you can eat it was the exact same menu every day. Runny scrambled eggs, limp bacon, smoked salmon, various croissants and fruit. We ate breakfast @ hotel 3 times then decided to look elsewhere. We asked them to credit us the remaining deposit we had to pay and they were upset about refunding us this even though I told them that I understood that they gave us a discount and would be happy to pay the full price for the 3 meals we had. Eventually they agreed to credit me back the balance. The pool, sauna and spa were closed while we were there. As was the outdoor balcony/ siting area. We were looking forward to the spa and decided to go ahead and book some massage treatments that they decided to offer using a hotel bedroom. The masseur seemed to have no training. The massage was adequate yet nothing more. & @ EU152 for 80 mins I found it to be a waste of money. At checkout I discovered that they then charge a tax of 22% on top of the spa fee. So way overpriced. The room was very clean. The bathtub/shower was exceptional. Small refrigerator/minibar. A/C worked fine once we figured it out. Location was 12-15 min walk from the Vatican and 15-20 mins from shopping and restaurants. Taxi service was fast. Every time we requested a Taxi it arrived within 5 mins. All in all I would give the resort a 3-1/2star. If I return to Rome I won't stay here again. Plenty of other choices in the city. P.S. Hard Rock Cafe only great place to eat American Food. Across street from American Consulate near Piazza Bernini.
Dear Valued Guest, We appreciate your comments regarding your stay at Villa Agrippina a Gran Meliá Hotel. It is a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Samuel Hamilton Guest Experience Manager