Grand Hotel Plaza5.0 out of 5.0
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Recent guest reviews
Bad rooms/ bad mattress/ bad pillows. Bad bathrooms
The hotel conditions are terrible Very old need remodeling Matrass very hard ,pillows horrible . Breakfast very everage compare to other 5 stars hotels in the city I will not recommend to stay in this place
Right on the doorstep to the best sights in Rome, great shopping street and amazing atmosphere. However, for the price, rooms are clean but old and falling apart. Do not expect any amenities (no gym, no adaptors, Wi-Fi that works once every 10 hours).
I approached the front desk to arrange a shuttle to the airport the next day. I was told "We don't do those arrangements". I then asked what I was to do, or what options and the front desk lady said "That is your problem". You must understand that this hotel has a 5-star rating. I was fuming and returned to my room to check for online shuttle reservations. The internet didn't work. I went to the lobby, where I was told that the internet would be strong. There was no internet. I tried all 3 computers I had... no internet. I inquired and was told that "We don't really have internet. We may return the service in the coming weeks". I visited the rooftop bar/restaurant. I asked, as a guest, if I could sit up there. They said "No.. unless you buy a drink". I looked at the menu and every drink was $25. I looked around and noticed two groups of people sitting without drinks. I asked the hostess and she said "They are special guests". I told her that I was a guest in the hotel. She replied "But you are not special". I have never written a negative review in all of my life for a hotel. I am doing so for this hotel. It is a crime that they have a 5-star rating. This hotel was 100% completely empty when I arrived, and remained so for the entire stay. Not a person in the lobby restaurant or even in the lobby. I thought this was strange given the location. Now I know why there was nobody at this hotel. The employees have given up and there are no consequences for their actions.
It was so bad that we didnt even spend one night at this hotel. We lost $600 because of this hole. It stinks, its old its bad. DO NOT BOOK!!!!
We chose this hotel for 3 reasons; the location, the 'old world' style and the 5 star rating. The location cant be beat....it doesn't get any better than this. The old world style in Rome means a beautiful palazzo look, marble floors, mahogany furniture and brass & gilt plus huge imposing dining rooms and a magnificent lounge. The rooms are a different story as they look great and spacious but the plumbing, air-conditioning and beds seriously need renovation and modernisation. The first room (238) we were given had faulty A/C and the next day we complained and were moved to an inferior room (304) with a smaller bed but with functioning A/C. The bathrooms in both rooms need serious work though as the shower pressure is really weak and the tub and faucet probably remember Mussolini!! Also the detail in the rooms requires serious work; beds squeak and groan, doors & windows jam or don't close properly, carpets are old and stained...all minor things but this is supposed to be a 5 star hotel and the prices certainly are 5 star...cocktails on the roof bar cost 20 euros EACH!!!! No wonder we were the only patrons. Also the room lack coffee making facilities and a MAJOR drawback for me is that there is no swimming pool. After a strenuous day walking about Rome in the summer heat an OUTDOOR pool would be heaven.
- Walking distance to Piazza del Popolo and Pantheon
- Free WiFi in rooms and public areas
- Onsite dining
- Rooftop terrace
Located in Rome City Centre, Grand Hotel Plaza is within a 10-minute walk of popular sights such as Piazza del Popolo and Pantheon. This 200-room, 5-star hotel has 3 restaurants, free in-room WiFi, and a rooftop terrace. It's in central Rome and also a short walk from Trevi Fountain and Piazza Venezia.
Enjoy dining at Mascagni, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 10:30 AM.
All of Grand Hotel Plaza's 200 individually decorated rooms provide minibars, safes, and phones. Guests can expect to find free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Desks are also included.
Guests of Grand Hotel Plaza enjoy a rooftop terrace, free WiFi in public areas, and a meeting room. Valet parking is EUR 94 per day if you plan to drive, or hop aboard the shuttle from the airport to the hotel for EUR 77 per vehicle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a business center, express check-out, and free newspapers.