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Best Western Plus Hotel Universo

4.0 out of 5.0

Recent guest reviews

Nice location. Staff was very helpful and kind. Room was clean and A/C worked well. Had very comfortable staying. Enjoyed much, Thanks.

Very convenient location. The bed is comfortable and breakfast is of good value.

The hotel is close to Termini station and we were only staying one night before we flew out of Fiuminico Aeroport. The staff was nice when we checked in and the room was very pleasant.

Excellent experience. No complaints. From hotel staff, to breakfast, to the clean rooms, everything was perfect.

A wonderful hotel to stay. Very comfortable and walking distance to great places in Rome.

We found friendly, helpful staff who assisted us. Rooms were spacious and modern,location within walking distance (10-15minute walk) to major attractions. Definitely book this property for your stay in Rome, you won't be sorry!

Very nice location. Breakfast is great. Our booking did not include breakfast. But they only charge us 3 euros (each) for breakfast.

For second time I have enjoyed staying at the Hotel Universo. From the location to the staff to the general comfort, the hotel was very good. I would stay there again on a future trip.

Nice place to stay near Termini. Very clean and comfortable. But make sure you get a room in the back of the hotel. We originally were given a room in the front, above the entrance. The street noise was unbearable so we asked to be moved. The hotel staff was able to give us a room near the back of the hotel and it was perfectly quiet there.

The hotel was really very comfortable, and the king sized bed was amazing! Lots of pillows. The only issue we had at all was a sewage smell coming from a drain in the bathroom, and the staff didn't offer to do much about it. However, the staff was extremely friendly and helpful in all other areas. The location was very good, within 5 minutes of the train station.

definately not a 4 star hotel. older, somewhat run down lobby. new renovation of the room with cheap plastic and glass. bathroom fittings are lose and the tissue holder fell off the wall. bad TV. no safe in room. arrived at 10am but checkin is 2pm. staff made no effort to get us in the room early. in fact, they had an attitude when asked. have stayed at better, less expensive hotels in the area. But, breakfast was very good and close to train. would not go back.

The location of this hotel was pretty good..... The hotel itself was good but not exceptional..... Put this in a catagory that "I would stay again" for the value. The room was clean and comfortable, but nothing special. Would recommend with caveats...

Excellent location near Roma Termini station which is a five minute walk away. The area is full of hotels and restaurants, so most people you meet will be travellers of some sort.

The reviews i read prior to trip were pretty much on target. The location to Rome's Termini was great and that was one of our requirements. Staff, especially the Bell Hop went above and beyond during both of our stays with helpful information. We stayed there twice during a visit with relatives in Northern Italy and used railways to and from. Excellent breakfast spread and dinner was good and very elegant.

This hotel was just a short walk from the Rome Termini and an enjoyable walk to almost everything we wanted to see in Rome from the Trevi Fountain to the Forum. I can't say enough about the convenience. On the day of our departure for home at 5 AM, the staff made sure there was coffee and pastry so we didn't have to travel hungry. I would certainly recommend this hotel to all Rome travelers. The staff was exceptional. Steve J

Great location and nice modern rooms, but the staff at the front desk were very cold and rude. I stayed for 3 nights , but the room was cleaned only once

Via Principe Amedeo 5/B Rome RM

Hotel highlights

  • Walking distance to Teatro dell'Opera di Roma and Basilica di Santa Maria Maggiore
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Rome City Centre, Best Western Plus Hotel Universo is within a 10-minute walk of popular sights such as Baths of Diocletian and Basilica di Santa Maria Maggiore. This 198-room, 4-star hotel has conveniences like free in-room WiFi, a fitness center, and a conference center. It's in central Rome and also close to Palace of Expositions and Colosseum.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 198 air-conditioned rooms provide minibars, coffee makers, and safes. 32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and bidets, and memory foam beds with premium bedding and pillow menus ensure a restful night. Other standard amenities include phones, ironing boards, and desks.


Property features

At Best Western Plus Hotel Universo, guests have access to a fitness center, a sauna, and free WiFi in public areas. If you drive, self parking is EUR 40 per day, or you can take advantage of the shuttle from the airport to the hotel (available 24 hours) for EUR 55 per vehicle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 10 meeting rooms, a conference center, and a business center.

Room options

Standard Room, 1 Single Bed

Twin 1 | Sleeps 1

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 2 Single Beds

Twin 2 | Sleeps 2

Standard Room, Multiple Beds

King 1 | Sleeps 3

Guest reviews for Best Western Plus Hotel Universo

Everyone (6) Couples (6) Business (1) Family (1) Other (2)
5

great hotel

Everyone

Nice location. Staff was very helpful and kind. Room was clean and A/C worked well. Had very comfortable staying. Enjoyed much, Thanks.

By , from Diamond Bar, CA on Sep 5, 2017

Review comment responded on Sep 7, 2017

Dear Sara, first of all we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo! It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

5

great hotel near the train station

Everyone

Very convenient location. The bed is comfortable and breakfast is of good value.

By on Aug 2, 2017

Review comment responded on Aug 9, 2017

Dear Rachel, first of all we would like to thank you for choosing us for your stay here in Rome and for sharing your experience with other travelers. We are very happy to know that everything was to your liking and you enjoyed your stay here at Best Western Plus Hotel Universo. It would be a pleasure to host you again in future. Arrivederci! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

4

convienent

Everyone

The hotel is close to Termini station and we were only staying one night before we flew out of Fiuminico Aeroport. The staff was nice when we checked in and the room was very pleasant.

By , from Baltimore on Jul 24, 2017

Review comment responded on Aug 9, 2017

Dear Emdebuh, thank you so much for your review! We're really grateful for these kind words. Reading about our guests’ satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

5
Everyone

Excellent experience. No complaints. From hotel staff, to breakfast, to the clean rooms, everything was perfect.

By on Apr 23, 2017

Review comment responded on Apr 27, 2017

Dear Orbitz, Thank you for giving us such a perfect rating and for recommending our hotel to other travellers! I'm sure our entire hotel staff has been glad to take care of your needs as much as you enjoyed your stay. We take the opportunity to inform you that has been a pleasure welcoming you as our guests and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Plus Hotel Universo Roscioli Hotels Group- Rome

4

wonderful hotel in the center of everything

BusinessTravelers

A wonderful hotel to stay. Very comfortable and walking distance to great places in Rome.

By , from CT on Feb 28, 2017

Review comment responded on Mar 27, 2017

Dear Ahlot, Thank you for having chosen Best Western Plus Hotel Universo and for sharing with other travellers your kind opinion about our facilities and services. This is the result of our strong efforts, made to keep the quality always high. Customer Care is the heart of our job, so we're especially glad to read that you enjoyed the service provided by our Staff! We will share your compliments with our colleague Monica at Hospitality Desk, which surely will please her very much. We do not only take in consideration the quality, but also the professionalism of the Staff and the helpfulness towards the clients. It's a big pleasure for us to know you've been fully satisfied of your stay, and we are looking forward to welcome you back soon! Warmest regards,

5

great hotel convenient to all attractions.

Everyone

We found friendly, helpful staff who assisted us. Rooms were spacious and modern,location within walking distance (10-15minute walk) to major attractions. Definitely book this property for your stay in Rome, you won't be sorry!

By , from M NY on Aug 5, 2016

4
Everyone

Very nice location. Breakfast is great. Our booking did not include breakfast. But they only charge us 3 euros (each) for breakfast.

By on Jun 8, 2016

5

great location

Singles

For second time I have enjoyed staying at the Hotel Universo. From the location to the staff to the general comfort, the hotel was very good. I would stay there again on a future trip.

By on Jun 26, 2014

3

good hotel

Couples

Nice place to stay near Termini. Very clean and comfortable. But make sure you get a room in the back of the hotel. We originally were given a room in the front, above the entrance. The street noise was unbearable so we asked to be moved. The hotel staff was able to give us a room near the back of the hotel and it was perfectly quiet there.

By on Nov 9, 2013

4

wonderful stay in rome

Families

The hotel was really very comfortable, and the king sized bed was amazing! Lots of pillows. The only issue we had at all was a sewage smell coming from a drain in the bathroom, and the staff didn't offer to do much about it. However, the staff was extremely friendly and helpful in all other areas. The location was very good, within 5 minutes of the train station.

By on Feb 19, 2013