Looks old from the outside but everything inside is new and nicely finished. The staff are very helpful and the property is close to the central train station for easy travel.
Room view was horrible
Style, neat, clean. Affordable
Great location, comfortable, clean and good amenities
One Hotel has an elevator which was out off order that made it difficult for the older ones to climb the step to their room. One hotel we requested two beds… received one and one us had to sleep on couch bed. Plus there were stairs in the room to reach the bed.
The property was ok. Staff was nice. A few issues we had: Room was small. Bathroom was tiny. Shower did not have a full glass so water splashed everywhere. Lots of smokers right in the entrance doorway. King sized Mattress was misshapen.
They tried to put us in a way smaller room than I had reserved. They kept not cleaning our room and telling us house keeping was gone for the day.
Great hotel, easy 5min walk from Termini train station and about 15 minute walk to Collisium, Roman Forum and Palantine Hill. Good restaurants right outside the door. Nice balcony on room.
The hotel is conveniently located to Termini station. Unfortunately the area around the station has many homeless encampments with large amounts of trash and human waste on the sidewalks. The hotel staff was “ neutral”- not rude, but not nice. The room, of course was small but comfortable. It was difficult to get the room from being too warm despite all our efforts. Even with closed windows we could hear a lot of street noise. There were many restaurants around but I wish that I could just buy a Diet Coke at the hotel. So, I’m sure that the hotel was much better than others but I was hoping for a better experience.
good location as it was close to the train station/transportation.
Very attentive staff, great central location, clean property and rooms. I spent 10 days at this property and everything was absolutely perfect.
Location
Location is great. Everything is good.
Outstanding staff and food offerings. Broken machines and equipment in the gym. The gym was closed for most of my stay.
El hotel es excelente, muy silencioso y muy limpio. El desayuno de 12 euros es bastante bueno
Showers, a/c, big Bfst
We booked a room for 5 people and were pleasantly surprised to get a family room that was actually 2 separate rooms that shared a single entrance from the hallway. Plenty of space. If you’re a family of 5, try to get the family room that is made up of rooms 540/541.
Loved their accommodations. We had a family of 4 and were given 2 room at the end of a hallway. It was perfect. The employees were so efficient! They included breakfast daily. After traveling from Paris, Barcelona and then Rome, we were a little disappointed that their breads were not bakery fresh but more like day old breads. Would I stay there again? Yes!
Located in Rome City Centre, Best Western Plus Hotel Universo is within a 10-minute walk of popular sights such as Baths of Diocletian and Basilica di Santa Maria Maggiore. This 198-room, 4-star hotel has conveniences like a full-service spa, free in-room WiFi, and a gym.
You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with digital channels. Bathrooms offer deep soaking tubs, hair dryers, and bidets, and memory foam beds with premium bedding and pillow menus ensure a restful night. Minibars, coffee makers, and safes are other standard amenities.
Guests staying at Best Western Plus Hotel Universo enjoy access to a full-service spa, a gym, and a rooftop terrace. If you drive, self parking is EUR 40 per day, or you can take advantage of the shuttle from the airport to the hotel (available 24 hours) for EUR 55 per vehicle. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and a conference center.
Looks old from the outside but everything inside is new and nicely finished. The staff are very helpful and the property is close to the central train station for easy travel.
Dear Neil,Thank you for your review! We're glad to hear that you found our property to be a pleasant surprise with its modern and nicely finished interiors. Your lovely comment about our staff is greatly appreciated. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma
Room view was horrible
Dear Fela,Thank you for sharing your feedback regarding your recent stay with us. We regret any disappointment caused by the view from your room.If you choose to stay with us again in the future, please let us know your preferences, and we will do our best to accommodate them, including considering a room with a more desirable view.We appreciate your feedback and hope to have another opportunity to provide you with a more enjoyable stay.Best regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma
Style, neat, clean. Affordable
Dear Fela,We thank you for your kind review. We are happy that you enjoyed your stay overall.Wer look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma
Great location, comfortable, clean and good amenities
Dear Diana,We thank you for your kind review. We are happy that you had a comfortable stay.Wer look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma
One Hotel has an elevator which was out off order that made it difficult for the older ones to climb the step to their room. One hotel we requested two beds… received one and one us had to sleep on couch bed. Plus there were stairs in the room to reach the bed.
Dear Mildred,Thank you for sharing your travel experience with us. We apologize that one hotel lacked an elevator and the other, presumably ours, assigned you a room that did not meet your needs. We upgraded you to one of our junior suites, and we are sincerely sorry that the accommodation did not meet your expectations and for any inconvenience caused. We would love the opportunity to host you again and provide you with a room that ensures a fully satisfying experience.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma
Dear Wade,Thank you for your rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma
The property was ok. Staff was nice. A few issues we had: Room was small. Bathroom was tiny. Shower did not have a full glass so water splashed everywhere. Lots of smokers right in the entrance doorway. King sized Mattress was misshapen.
Dear Jigar,Thank you for posting your feedback. We are pleased to know that you appreciated our property overall and found our staff to be nice. Please do not hesitate in making us aware of any needs or concerns during your stay. If you have a preference, in terms of shower cubicle instead of bathtub, we will always try to accommodate your request. We have noted your comment about the mattress and will address it with our housekeeping team; your feedback is very valuable for us and helps us to maintain our high standards.We hope to welcome you back again in the future.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma
They tried to put us in a way smaller room than I had reserved. They kept not cleaning our room and telling us house keeping was gone for the day.
Dear Morgane,Thank you for your feedback. We apologize for cleanliness issue that you have experienced which does not reflect the true standard of service that we pride ourseleves. We would welcome the opportunity for your feedback in more detail so that we can extract the most benefit from your comment to improve.We hope you will give us a chance to restore your confidence in us.Best regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma
Great hotel, easy 5min walk from Termini train station and about 15 minute walk to Collisium, Roman Forum and Palantine Hill. Good restaurants right outside the door. Nice balcony on room.
Dear Kristy,Thank you for your review. We are pleased that you enjoyed your stay and that our location was convenient for you. We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma
Dear Gerald,Thank you for your positive rating.We hope to see you again soon.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma