My 2 stars go to the friendliness of the receptionist and the cleanliness of the reception area and our bedroom. But the while place needs a serious renovation. The room was dark, only one lamp and two outlets were working. The pieces of furniture look like they have been picked up from the street: not one -the desk, the armchair, the chairs, the TV stand- looked like it was younger than 20 years. The bathtub, the tiles, the paint were chipped. To Wyndham Group: people oftrn book a hotel based on the name and reputation. The Ramada Wyndham means economy budget, but should not be synonymous with cheap motel and all what the term implies. OK for one night, not longer!
It was very old style. It was remodeled poorly. It was also a welfare or homeless hotel. Rating was misleading.
Room was filthy .
There was only luke warm water in the shower in the morning.
There was a condom in my room between the bed when I checked in. My window kept being opened after I know closed it
Was clean and safe but could hear people talking all night.
It's close enough to the "main" area for shopping and restaurants but far enough away to be out of the main drag!
don't liked the room. and brackefast continental no good
Very dirty bugs visible I was very disappointed & can’t believe my hard work money went to a place like this
Drapes Tiny bathroom Room coffee quality Paint job poor No parking at entrance to check in
We arrived well after check in time and our room was not ready we had to be at an event within the hour and needed to change. There were long dark hairs in the shower and the towels were stained. Not worth the money we spent on the room.
Too much noise they keep opening my door i4 different housekeeping oprned my door and there was a lady next door that keeps talking loud it was terrible to get some rest
This is my second time staying here. And it provides me with everything I need being a handicap person.
Ramada by Wyndham Rockville Centre places you within a 10-minute drive of popular sights such as Green Acres Mall and Hofstra University. This 98-room hotel has conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.
Start your day off right with a free continental breakfast, served each morning from 6:30 AM to 10:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with satellite channels. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include MP3 docks, sofa beds, and refrigerators.
Guests of Ramada by Wyndham Rockville Centre enjoy a 24-hour gym, free WiFi in public areas, and a 24-hour business center. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and access to locker space. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a microwave in a common area.
My 2 stars go to the friendliness of the receptionist and the cleanliness of the reception area and our bedroom. But the while place needs a serious renovation. The room was dark, only one lamp and two outlets were working. The pieces of furniture look like they have been picked up from the street: not one -the desk, the armchair, the chairs, the TV stand- looked like it was younger than 20 years. The bathtub, the tiles, the paint were chipped. To Wyndham Group: people oftrn book a hotel based on the name and reputation. The Ramada Wyndham means economy budget, but should not be synonymous with cheap motel and all what the term implies. OK for one night, not longer!
It was very old style. It was remodeled poorly. It was also a welfare or homeless hotel. Rating was misleading.
Dear Gwendolyn,We're sorry to hear that you had a less than satisfactory experience during your stay. We strive to provide comfortable and welcoming accommodations for all our guests, and it's disappointing to learn that you did not find our hotel to your liking. Your feedback is important to us, and we will use it to address areas that may need improvement. We apologize for any inconvenience and will work to ensure a more positive experience for our guests in the future. Thank you for sharing your thoughts.Sincerely, Hotel Manager
Dear Johndy,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager
Room was filthy .
Dear Mark,We apologize for the cleanliness issues you experienced during your stay. Our team strives to provide clean and comfortable accommodations, and we regret that we fell short of your expectations. We take your feedback seriously and will address this matter with our housekeeping staff to ensure that all rooms are thoroughly cleaned and maintained to our standards. We appreciate you bringing this to our attention, and we hope to have the opportunity to make it right and provide you with a more satisfactory stay in the future.Sincerely, Hotel Manager
There was only luke warm water in the shower in the morning.
Dear Liliane,We apologize for the inconvenience you experienced with the lukewarm water in the shower. We take pride in providing our guests with an enjoyable experience, and we regret that we did not meet our usual standards this time. We are taking the necessary steps to ensure that this issue is addressed and resolved. Thank you for letting us know about your experience.Sincerely, Hotel Manager
There was a condom in my room between the bed when I checked in. My window kept being opened after I know closed it
Dear Chontel,We apologize for the inconvenience you experienced during your stay. We take the cleanliness and safety of our guests very seriously, and we are sorry that you encountered an issue during your stay. We will definitely look into this and address the issue so that it does not happen again. Thank you for bringing this to our attention, and we wish you safe travels.Sincerely, Hotel Manager
Was clean and safe but could hear people talking all night.
Dear Carl, Thank you so much for your valuable feedback & glad to know that you had a great stay. I'm pleased that you were happy with clean and safe accommodations, but were unhappy with the noise of other guests, which detracted from your stay. I apologize & very concerned about the inconvenience caused to you and assure you that action is already being taken to make things better for the future & such incidents are avoided. We promise you that your next stay will be much peaceful. Please visit us again. Sincerely, Hotel Manager
Dear Kevin,Thank you for your detailed feedback. We're glad to hear that you found our receptionist friendly and the reception area and bedroom clean. However, we're sorry to hear about the issues you experienced with the room's lighting, furniture, and bathroom fixtures. We understand that these aspects significantly impacted your stay. We assure you that we take your comments seriously and will use them to improve our services and facilities. We appreciate your understanding and hope to provide a better experience in the future.Sincerely, Hotel Manager