Quality Inn Rock Springs2.5 out of 5.0
Recent guest reviews
Im stay 1 nights. Excellent staff. Very friendly and helpful. Very clean hotel, out side and inside. Rooms spacious, clean, well decorated. Everything in the room worked. Large bathroom. Very peaceful. Happy Hour with pop corn ,beer( I dont drink).But they have sodas too,amazing. Breakfast very good ,with several items. Pool very clean. Rates with good prices The region is very beautiful. Stay
Older facility. No microwave, but a small refrigerator. Room was well maintained except for the A/C which cut off after only seconds. While it was cool outside, who wants to open a door or window to sleep comfortably while on the ground floor? We had a stuffy night. The worst point was hearing that the same complaint had been made the prior day, and not only had no action been taken, but they checked us into the room with many alternative ground floor rooms looking unoccupied. At breakfast, the attendant was sitting to one side while the water pitcher was empty and all trash receptacles overflowing. The room was not so heavily occupied that tending to these issues would have inconvenienced anyone, except perhaps the attendant. Despite these irritations, I would stay here again. The room was a bargain, especially for Wyoming, which we have found to be pricey in prior years travel.
room was nice, but layout is more like a motel, truck park direct in front of door, will be a problem when is cold, warming up early in the morning with muffler direct in front of your door, sometimes is not even your truck and it is time to change the breakfast [free] in choicehotels
It was the end of a long day. We found the motel by chance,in the middle of happy hour! After a long day on I 80,that was exactly what I needed. The staff at the front desk so friendly, it felt like we had known them forever. Great room. Single floor layout so you can park right in front of your room. This would be my first choice the next time I travel through this part of Wyoming.
Very nice older property. Welcome cookies at check-in plus happy hour in the breakfast room. Very nice breakfast. USA Today. Good restaurants nearby and plenty of fast food. We've stayed here before and would do so again.
I booked a room at Quality Inn through Booking.com as I have with many of my stays. Never in the original ad for Quality Inn did it state or show in pictures that it is a motel, not a hotel. There is a difference. A motel has rooms which open directly to the outside and a hotel does not. I am unable to stay in a motel due to a myriad of reasons which I have expressed to both booking.com and especially to Quality Inn. Quality Inn tentatively agreed to refund my mo since I wasn't able to stay the night (and notified the hotel and booking.com the day before when I learned it was a motel only through looking at google maps) if I provided very personal information such as a copy of my bank statement showing I had indeed paid for the room that I didn't get to stay in. I provided these things and someone I don't know and who won't reply to me or to booking.com now has everything they need to steal my identity. I'm growing more concerned by the day since this has now dragged on for two weeks. I'm afraid I'm going to wake up one morning to find that someone has taken everything I have out of the bank. I want a refund and I want to know that my personal information has been destroyed. I have contacted ADA.gov about this as well since my inability to stay at your hotel is a documented disability issue. They advised me to reach out via social media and and local news stations for Rock Springs. They advised me to contact them back should I not hear back from Quality Inn. While false advertising falls under the states attorney general and the possibility of identity theft falls under the FTC, failing to issue my refund is a failure to provide a "reasonable accommodation" and thus the realm of the ADA. I just want my refund and to be done with your hotel and your organization.
We drove into Rock Springs at dusk and when we arrived at the Quality Inn we were a little concerned because it looked a bit questionable. The office/lobby/ breakfast area sits in the middle and the single level units are in a "U" shape around the outside of the property, with parking directly in front of your room.There is a separate building to the side of the office/lobby which has a swimming pool. It turned out to be an okay place to stay. Our room was quiet, and the breakfast was nice. The big problem for me was that the maid had left the air conditioning on high at 65 degrees and it was already cool outside. I turned off the air and, I thought, turned on the heat, and we went next door for dinner. When we came back the room was still cold. The fan was blowing but it was not warm air. In checking with the office it seems that they are separate systems for air and heat and the heat was not yet turned on for the fall. They did have a heat lamp in the bathroom so we kept turning that on until the place warmed up. This is an older property so the outlets are limited. They did have a micro wave and a small fridge. The basin was separate from the toilet/shower area, which I like. The town was apparently sold out. While we were checking in someone called on the phone and asked if they had any rooms and they had one. He took it without even asking the price, and before we finished checking in a fellow came in asking if they had any rooms. It's always a good idea to book ahead.
Stayed in 125. Clean, great beds. Quiet. Wonderful check in by staff. Breakfast was standard. Could use a bit more fruit but good protein choices. All in all a great value . We are your average consumers of hotels this is a good deal !
This property is quite old. It felt like I stepped back in time. For the price I think it is a bit over priced and over rated. Could have stayed across the road at the holiday inn for a couple of bucks extra. Rooms were pretty clean and tidy though.😃
I was upgraded to a suite and it was awesome! Super spacious and clean, with a separate living area. My queen bed was very comfortable, as was the sofa in the living area. Shower was clean and good. Super nice front desk clerk (Cindy), and a good breakfast with hot and cold options.
Reviews from Trip Advisor
62% of guests recommend this hotelTotal of 202 reviews