My family of 5 stayed here for 3 nights. We have stayed at many Holiday Inn hotels and have never had an issue. Don’t expect them to clean your room. We asked for towels the second day. Asked for a blanket for the sleepout sofa the first night and had to do the trash ourselves. Breakfast was ehhh….not terrible but not great. Best part was the pancake maker. I guess for almost $200/night so expected at least for the pool to be in good shape. Not the case. Hot tub was green and gross looking and pool was cold and murky. Definitely DID NOT look like the online pics. Overall disappointing as my kiddos would have enjoyed some pool time.
Clean and good quality inn
Many restaurant options nearby. Friendly staff and easy to park and exit.
Over all it’s good , except the toilet was not working and they couldn’t find any alternatives at that time . Couldn’t use toilet at all . They don’t check before the stay it seems, otherwise they could have found the issue
I thought the room was standard. Neither the cable nor WIFI were working well. There was also a false fire alarm that wet off around 2 am after steam from a shower tripped a fire alarm.
Clean, well appointed room at a reasonable price, and very friendly staff
Very spacious room and good quality bed. Complementary breakfast had a good selection of food and staffs were friendly.
Room were nice. However strong smoking smell in the room
Excellent,we had a little problem, but no worries,teen birthday parties made to much noise to late but it was taken care by management . One of the cleanest hotels ever ,nice breakfast, close to a fe stores if you need any last min shopping
Front desk folks were very helpful. John and Anthony were terrific.
Great stay! Hotel staff was wonderful. Bed was super comfortable.
The staff was great. They directed us to Walmart. Even printed out a map with directions. Breakfast was awesome. The Chechen out is fast.
The check in was abrupt and curt … Felt we were disturbing the employees… Room was dirty Shower was broken and leaked water all over the floor Accessibility room.. had what I think we’re supposed to be electric blinds.. they were broken and unable to fully close unable to sleep past sunrise … many bugs located in the room .. Asian beetles many stink bugs as well… stayed for two nights with pre paid room and hotel was unable to move us .. because of the RBC/expedia booking .. or so we were told… Breakfast was ok
Holiday Inn Express Hotel & Suites Rochester - Victor, an IHG Hotel places you next to Solar Eclipse April 8th 2024 and within a mile (2 km) of OptiGolf Victor NY. This 104-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.
Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:30 AM.
37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Coffee makers, free newspapers, and free local calls are also available. Housekeeping is available on request.
At Holiday Inn Express Hotel & Suites Rochester - Victor, an IHG Hotel, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a spa tub, meeting rooms, and conference space.
My family of 5 stayed here for 3 nights. We have stayed at many Holiday Inn hotels and have never had an issue. Don’t expect them to clean your room. We asked for towels the second day. Asked for a blanket for the sleepout sofa the first night and had to do the trash ourselves. Breakfast was ehhh….not terrible but not great. Best part was the pancake maker. I guess for almost $200/night so expected at least for the pool to be in good shape. Not the case. Hot tub was green and gross looking and pool was cold and murky. Definitely DID NOT look like the online pics. Overall disappointing as my kiddos would have enjoyed some pool time.
Thank you so much for sharing your feedback with us. We are so sorry to hear about you experiences. This feedback will help us grow as a team.
Clean and good quality inn
Thank you for the 5/5
Many restaurant options nearby. Friendly staff and easy to park and exit.
We are so glad to hear our staff was friendly, and accommodating and that you found your parking to be easy, and stress free we hope to see you return soon!
Over all it’s good , except the toilet was not working and they couldn’t find any alternatives at that time . Couldn’t use toilet at all . They don’t check before the stay it seems, otherwise they could have found the issue
Thank you so much for staying with us and for leaving us this review. This is how we learn, grow, and prevent future problems and mistakes in the future. We are so sorry that the toilet in your room was not functioning as it was supposed to. This is something that could have easily been prevented and it was not and for that we are truly sorry. We will take the correct corrective measures to ensure this mistake will not be repeated in the future. Thank you for staying, and we hope to see you come back soon.
I thought the room was standard. Neither the cable nor WIFI were working well. There was also a false fire alarm that wet off around 2 am after steam from a shower tripped a fire alarm.
Thank you so much for your feedback. We do apologize about the issues you had during your stay. Thank you for sharing those with us and we will have our maintenance team address those issues.
Clean, well appointed room at a reasonable price, and very friendly staff
Thank you!
Thank you!
Thank you for the 5 out of 5.