Located in Tulum City Center, Xscape Tulum is within a few miles (5 km) of popular sights such as Tulum National Park and Tulum Mayan Ruins. This 27-room, 3.5-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
What's nearby
Hospital de Tulum - 6 min walk - 0.4 miles
Dos Aguas Park - 11 min walk - 0.6 miles
Holistika Art Walk - 4 min drive - 1.4 miles
Hunab Lifestyle Center - 7 min drive - 1.8 miles
Jaguar Park - 7 min drive - 1.8 miles
Getting around
Cancun Intl. Airport (CUN) - 98 min drive
Restaurants
Delicia - 5 min walk
El Agavero - 5 min walk
Guacamole Club - 5 min walk
Taqueria El Sabor Mexicano - 4 min walk
Burrito Amor - 7 min walk
About this property
Xscape Tulum
Hotel with free parking, in the vicinity of Tulum National Park
Guests of Xscape Tulum enjoy features like an outdoor pool, free WiFi in public areas, and a library. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 130 per room one-way. A multilingual staff is on hand to assist with luggage storage, tours or tickets, and securing valuables. Additional amenities include a garden and an ATM.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and designer toiletries. Safes are also standard.
Recreational amenities at the hotel include an outdoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
24-hour roundtrip airport shuttle on request for a surcharge
Free secured, uncovered self parking on site
Limited onsite self parking
Food and drink
Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 8 to 15 for adults and USD 8 to 15 for children
A bar/lounge
A restaurant
Things to do
Bicycle rentals
Bicycle storage
Library
Outdoor pool
Family friendly
Outdoor pool
Conveniences
ATM
Luggage storage
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Outdoors
Garden
Pool loungers
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No elevator
Wheelchair-accessible path of travel
More
3 buildings
3 floors
Built in 2014
Designated smoking areas
Room amenities
Bedroom
Bedsheets provided
Bathroom
Designer toiletries
Hair dryer
Private bathroom
Shower
Towels provided
More
Air conditioning
Safe
Window screens
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
The front desk is open Monday - Sunday (7:30 AM - 9:00 PM)
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
This property doesn't allow pets
Property payment types
Important information
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults, and USD 8 to 15 for children
Airport shuttle fee: USD 130 per room (one-way)
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18
For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 9075846
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Additional information about polices, regulations, and more:
Pool access available from 9:00 AM to 10:00 PM.
There are no elevators.
No rollaway or extra beds are available.
Property is also known as
Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum
Frequently asked questions
Is free cancellation available at Xscape Tulum?
Xscape Tulum offers free cancellation on some room rates. For additional details, review the cancellation policy on our site.
How much does it cost to stay at Xscape Tulum?
As of Dec 25, 2025, prices found for a 1-night stay for 2 adults at Xscape Tulum on Dec 26, 2025 start from $56.88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What's there to see near Xscape Tulum?
This hotel is situated in Tulum City Center within a short 11-minute walk of Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.
Will I be able to park at Xscape Tulum?
Yes, secured self parking is offered for free at the hotel. Bicycle parking is also available for guests.
Does Xscape Tulum include a casino?
No, Xscape Tulum doesn't have a casino.
Is there an indoor pool at Xscape Tulum?
No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 10:00 PM.
Is Xscape Tulum a good place to stay for couples?
There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.
Are there hot tubs at Xscape Tulum?
Yes, this hotel offers private spa tubs in some guestrooms.
Does Xscape Tulum feature a restaurant that includes a breakfast menu?
Yes, Xscape Tulum serves a cooked-to-order breakfast each morning for a surcharge from its restaurant.
Does Xscape Tulum allow pets to stay for free?
No, pets aren't allowed at Xscape Tulum.
Does Xscape Tulum have connecting rooms?
No, this hotel doesn't feature connecting guestrooms.
Where is the closest airport to Xscape Tulum?
The closest major airport to Xscape Tulum is Tulum Intl. Airport (TQO), which is 24.5 mi away (43 minutes by car).
Are there rooms with balconies at Xscape Tulum?
Yes, some guestrooms at this hotel offer either a furnished balcony or a terrace where guests can enjoy garden or pool views.
Xscape Tulum Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The wait staff was excellent. We stayed in the jacuzzi garden room…was more like a cold tub.
All of downtown Tulum was within walking distance. Good selection of restaurants within a half mile.
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options.
They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
I booked the “luxury room” with the jetted tub for 5 nights. Before I even checked in I tried to cancel one night and they wouldn’t allow it. The street that the hotel on is pretty sketchy, but once you come into the gated areas it’s super nice! Lots of plants and a pool. The restaurant was really good. The jetted tub in the room was huge and there was not enough hot or even warm water to fill it, so we paid an extra $500 for NOTHING. It also had a super stink smell. The bathroom door was messed up, the shower didn’t have anything to block the water from going everywhere. It wasn’t the cleanest, and the bedding smelt bad like wet cloth that wasn’t dried properly. We asked them to change it and it still smelt bad. It was super loud 2/4 nights we were there. I would not recommend staying at this hotel for your entire trip, unless you want to feel like you’re roughing it. It’s not as good as the listings make it out to be and not worth the price.
The fridge was unplugged when i got in the room, the key to unlock thr door was sticking. The drapes are hung with actual zip ties. There is no tv in the rooms, the "hot tub" is flithy and outside the door to the room where anyone can walk by. The pillows have weird black spots on them. The sheets are not clean, or something is stuck on, like glue had been dumped. There is the most annoying wicker headboard full of dust and cobwebs, and is annoyingly loud if you move the slightly bit.do not recommend.
Staff very friendly. Place very clean. Quiet and relaxing atmosphere.
Restaurants have great food.
Elizabeth
2/10 Terrible
krista
Dec 9, 2024
I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room.
The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!