The Rarotongan Beach Resort & Spa4.0 out of 5.0
Recent guest reviews
No neighbours, across the road from beach. All bedrooms great sizes, configuration two four poster beds and either four singles or one double bed with two singles. The two main bedrooms have en-suites and there is also a guest bathroom with spa bath with shower over it. Laundry facilities, lounge, dining and kitchen open plan, kitchen has no dishwasher. Outside there is a large deck with four sun loungers, two tables and seven chairs, BBQ , four poster daybed under cover and a large swimming pool. The property is fully fenced. We enjoyed our time here, if there was any downside it would be that the place is dated, needs a bit of TLC. Staff are friendly and very accommodating. We would definitely stay here again.
As repeat guests of the Rarotongan Resort and Spa, we know that, whilst we consider this property a little beauty in general, it has got some rough edges. This therefore explains the average overall rating we gave it. However it is not intended that by giving this rating that any potential guest dismiss this Resort as a possible holiday stay. This Resort's location is a definite breath-taker as without question it is on the best side of the island beach-wise. Also, the biggest asset that the Rarotongan has is its loyal and long serving staff. Those that we believe deserve a particular mention because our experience over the years has been enhanced because of them include Estherlina, Letia, Maraea, Mike, Saul and more recently Lucy, Emily, Siva, Aapi and the two lovely men who run the Activities Hut and put together gym equipment respectively. Unfortunately not even these stars can fill the obvious and most prominent gap of staff shortage which in our experience has been a consistent feature of the Rarotongan during our stays. As a result there are of course pitfalls, for example: you will find that there will be no walks down the old back road (despite being listed in the daily newsletter), that your room will at times be serviced close to bedtime, that you will have to wait around for fresh blue/white beach towels until the laundry has turned them over, that your cocktail order can take the entire happy hour duration to be made and delivered. This can become a great bug bear if you let it get to you. And of course complaining about it does little else than target the wrong person. We would like to see upper management fill the gaps and employ some more staff, surely it is doable at the going rate which we understand is about $6 per hour. There are other suggestions that we can think of, which we discussed with other guests, which could go a long way to improving the overall rating of this property. These include: heating the swimming pool, presenting some cultural dance/drum performances in the evening, sandcastle/sand art competitions; not cancelling listed events (like the walk and the captains cocktail hour), to name a few. We would certainly look even more forward to returning to the Rarotongan in the future knowing that these suggestions have been considered and implemented. Meitaki - Yvonne DV-S
We came back yesterday after staying in this filthy hole for 9 nights. Constantly complained about the cleanliness of the beach rooms, had to ask for clean towels and only time we got clean sheets was when we pulled all the blankets off the beds. Caught one of the many massive cockroaches and took it to staff at reception who didn't care. We have stayed at Edgewater previously and that was cleaner than this dirty hole. Restaurant is disgusting and needs upgrading. Time and money obviously spent on Sanctuary area and not bothered in family area. Only good thing about it is beach & kids club.
Compared with previous visits to the Rarotongan, this visit was disappointing and disturbing. The lagoon must be one of the treasures of our planet but the resort seems tired, overstretched and dysfunctional. Many of the staff are kind and friendly as one expects in the Cooks but many seemed overworked and grumpy. We had an exhausted and unhappy cleaner arrive to clean our room at 8:30pm! The kids were ready for bed after an active day of swimming. I believe that owners and management have a serious problem with staff morale. Perhaps a review of pay and working conditions is in order?
Do not trust leaving your credit card details!!! always check your transactions even if you have long checked out of the hotel. The accounts and reception team at the resort won't take responsibility of two transactions !! $851.04NZD even if you emailed a bank statement and called the reception. Thank you to booking.com they have kindly refunded the money..
This is our fourth trip to Rarotonga and our third stay at the Rarotongan. The last time we stayed there was 2011 and it hasn't changed since. The rooms are tired and run down, under staffed, staff not engaging with the guests except the young man at the actives desk. The kids loved the pool with the palm tree hanging over the pool to jump off of. The beach and snorkeling is great along with the use of the kayaks and SUP. The view of the lagoon and the back drop is beautiful. Parking for cars and scoters is convenient. Family members stayed at the Sun Set Resort and it was much nicer.
The Rarotongan resort was incredibly out-dated in infrastructure. We stayed there for 6 days and originally were supposed to stay for 9 but left because we didn't like it. The service was very average with our rooms not being cleaned until 5pm in the evening and tables in the restaurant left with dirty plates for ages. On several occasions I had to eat my breakfast with two forks because there were no clean knives. Wifi was overpriced and often not even available due to IT problems. Our beachside room was also outdated and had broken lampshades. The only good thing about this resort was the beach and the amazing wildlife. However the serenity of which was regularly disrupted by a lot of children. The activities hut was also good and provided good equipment to enjoy at the beach.
The ideal Resort for any Family . Great swimming and water activities with plenty of fish life. No roads to cross to the beach so great for kids. Staff were excellent and rooms tidy. Yes , the rooms showing wear , yes , rooms may not be cleaned quickly , but was never a major . Take in the whole package deal , and you have the receipe for a great Raro holiday.
I recently stayed in the self-contained Onemaru villa with a family group for my husband's 40th. While the villa itself was great, heaps of room, clean and tidy and great pool... the location was poor. We were certainly led to believe (and upon checking the website does not explicity state the villa is on the beach) that we would be beachfront, a short walk along the beach to the main resort. This was not true however. It's like a house came up for sale down the road from the resort and they decided to purchase it. The house is fronting onto the main island road, quite a bust road from which there was noise all night. We had to walk several hundered metres along this road with a buch of small children each morning to get to the resort for breakfast, each time we wanted to go to the beach, pool, etc. Very disappointing! Which brings me to breakfast... whilst included, very ordinary and had to pay extra to have a couple of eggs. "Cuppacinos" were $5, and were so bitter and awful we could not drink them. We had dinner in the restaurant a couple of nights but the meals were quite poor and very expensive. Was extremely disappointed to be served frozen prawns on a tropical island! What the?? The state of the frstaurant was also ordinary. When the main area was busy we were able to use an extra dining area which looked like it was being used for storage, and generally unkept... big potential, wasted opportunity. The location is one of the only redeeming factors about this place. The lagoon was pristine and warm, the snorkelling fantastic especially for kids, and the kids also loved using the kayaks and paddle boards provided. I've been to Fiji a couple of times and would have to say that even whilst they are also on "island time" they were so much more accommodating and friendly than the workers at this resort in Raro. I did love Rarotonga generally, but won't stay here again.
On a world scale the resort is just average but one of the better ones for the island. Parts of the hotel are showing age being mainly in the main resort that allow children. The Sanctuary, being adults only, is slightly better but the rooms are smaller, the main resort gives better options such as 2 bedroom's and grand beach front which is what we stayed in and being the most spacious but again dated. Daily room service is poor, they make your bed, don't actually give you clean sheets, but you do get fresh bath towels. The floors were never swept so you must like sand. Kitchen items are never cleaned and rubbish not often removed in fact some days they just never showed at all. The food is good but in line with Australian restaurant prices as are the drinks so not cheap. Service is poor as they are under staffed but they try hard and are very friendly in all cases. ( On one occasion they took drink orders but had no one there to make them for 15 minutes) Breakfast is crap, pre payed for this and you only get fruit, toast and cereal, hot food such as eggs are extra. Wi Fi is another let down and is $50 per 1mb. I could go on but will say had a great time as did the family as the location is fantastic. The main reason we were here was for a wedding at the resort and it went like clock work all expectations were met so for this I have to give them 5 stars. Would I go back........ not sure.
- Free breakfast
- Free parking
- Onsite dining
The Rarotongan Beach Resort & Spa places you within a mile (2 km) of Puaikura Beach and Aro'a Beach. This 110-room, 4-star hotel has a private beach, a full-service spa, and 2 restaurants. On the waterfront, the hotel is also a short drive from Tikioki Marine Sanctuary and Te Vara Nui Village.
Free breakfast is included with your stay. Enjoy the ocean views at Captain Andys Bar & Grill, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or 2 coffee shops/cafés.
The 110 rooms are individually decorated and have an array of amenities, including furnished balconies or patios, private yards, and refrigerators. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, ceiling fans, and safes.
Guests of The Rarotongan Beach Resort & Spa have access to a private beach, a full-service spa, and a nightclub. There's free parking, and an airport shuttle (available 24 hours) for NZD 55 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include karaoke, an outdoor pool, and a 24-hour fitness center.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 1071 reviews