The Rarotongan Beach Resort & Spa4.0 out of 5.0
Recent guest reviews
After reading reviews before staying here we were a little worried about the standard of this resort. We were very pleasantly surprised as our beach front room was freshly painted with a very comfortable king bed. Our room was serviced every day and we had a couple of issues with the safe which were attended to quickly by very helpful staff. We loved the snorkelling unfortunately due to unsafe conditions we were unable to snorkel for a few days of our holiday. It was very windy. The Internet was expensive but in a way that was good because it helped get you into the very relaxing island lifestyle. We found nearly all the staff very friendly and helpful, the lady in one of the gift shops was quite rude. Things do run on island time but if you go with the flow you can't help but enjoy yourself. The food in the restaurant was okay, I thought the buffets were a little overpriced. We booked in for the Saturday night BBQ buffet which was advertised in the daily newsletter but when we got to the restaurant we were informed that it wasn't on. Saw our booking in the book the next day with about 6 other room numbers, may be a message to your room regarding cancellation would be a curtesy. We did the Sunday night buffet instead. On our last day we checked out at 10am and were made to feel very welcome to still use all the resorts facilities. We had a lovely massage at the Spa across the road. Loved the cocktails especially The Island Girl. Would love to come back one day.
Stayed for a week in the Rarotongan. If you are wanting a ground floor beachfront room make sure you request this as we were put upstairs and I did not realise that would happen. Food is average and expensive. I would eat elsewhere. But the resort is nice, one of the biggest on the island, great location, the staff were super friendly and we enjoyed our stay. It's great to be able to use resort equipment. It's a good resort, not great, rooms a little tired, restaurant average, but grounds are beautiful and location perfect.
It's such a shame that this resort's location is one of the best for enjoying swimming and snorkeling when parts of the resort are so run down. The general areas - pool, restaurants, lobby etc are in need of some urgent work though our room was OK. The staff don't exactly exude a welcoming or helpful approach either but, what really lets this place down, is the poor food. Compared to eating elsewhere in Rarotonga, it's also over-priced. If we were to go there again, I'd stay somewhere else but use the beach there which is in the marine reserve.
The Cook Islands is a relaxing and great place to get away from the drab routine of life, its a place to chill out. While there is not a lot to do there is are some fabulous restaurants, cafes and bars. Snorkelling and diving are good to do. Hire a car or do the test and you can hire a scooter. The Island is only 42km around and I recommend some type of transportation. The weather mid year is great especially if you need to escape the winter blues, its generally around 20-24 degrees. I enjoyed the isolation and went off the grid from all kinds of social media etc.
Great location and the lagoon is beautiful, but the resort is very run down. Our beachside suite wasn't on the beach and didn't look anything like ibn the photos on the website. Our room wasn't cleaned properly in the 9 days we stayed there. We had no soap, milk etc and had to ask for toilet paper and towels. The staff are incredibly rude and the food is awful!! Not worth the money.
We stayed for four nights in the honeymoon bungalow. Bungalow was beautifully presented and has everything that you needed for a lovely stay. Only negative was the coconut palm right above the pool as it was a bit dangerous as they were dropping off when it was windy. Hotel had everything you needed - a complimentary kids club run by some lovely staff who took the kids on lots of activities. Snorkeling off the beach was a must do and hotel provided all equipment free of charge. Breakfast was basic, but all you needed. For meals, service was a bit slow but no issue if you relaxed with a nice cocktail. Kids meals were a good price and plenty of choices for them ( not all with chips!). Good place to stay if you are keen on relaxing on the beach and snorkelling as the lagoon was very clean and easy to get around.
I love the way you can walk from your room and in just 20 steps you are in the water swimming with an array of tropical fish. I would consider this hotel has one of the best locations on the island. It was 30 years ago when we were married on the island and stayed here. Unfortunately the hotel really does need a revamp. The breakfast was just OK, housekeeping just passable, staff pleasant.
I have stayed here 4 times now and this was the last. Terrible service, rooms are filthy. Out of 8 days our rooms were only serviced twice without having to ask. All they done was made the beds. No towels for days on end had to hassle the staff everyday and my whole family were using towels from activities for showers every day. No communication between staff no one seems to be in charge. The breakfast layout was a real let down having to ask for your food from the chef, surely he/she has better things to do than stand around for 3 hours dishing up what used to be a buffet breakfast. They burnt crossiants 3 mornings in a row and only cereal was weetbix or rice bubbles come on really that the best you can do. I got charged $11.90 for a half glass of wine at the bar.....Really! I took my sisters family over who had not been overseas for 25 years. They were not impressed and thought the place was really below standard and considering the money we paid over $10400,00 for 8 nights you'd expect top notch service and accommodation. Next time we will be taking our money elsewhere. The rooms need upgrading badly they are shocking. I had no dishwash liquid or brush I had to use some from my sisters room. Didn't get any milk sachets replaced only when we arrived there was about 4 in the fridge. 5 days in a row we had to remove our own rubbish the toilet was blocked and the bathroom sink every day was disgusting!!! Next time we will stay somewhere where they actually care about their guests and it's not all about money. All the emails I sent prior to our arrival were only ever replied after I'd rung the resort several times over many months. Get ya acts together and sort it out or the resort will go down hill. I won't be recommending this place to anyone 😡
My sister and I stayed here for 7 nights. Our introduction to this resort was less than favourable. Firstly they couldn't find the key to our room it it didn't matter anyway because the room they allotted us was not what we paid for. Put us in a different room for the night then shifted us in the morning to what we did pay for. The night manager, Mike or Mark ? Was the rudest man I have ever come across. However the Day manager was an absolute delight. The room was comfortable and clean but very old and tired. The daily service was a bit hit and miss and the toilet wasn't cleaned the whole time we were there. Breakfast wasn't included in our deal and at $18 per person per day was a bit steep for what was on offer. We bought some bowls, cutlery, weetbix and milk and had breakfast in our room. The internet was ridiculously priced. $10 for 100mg, $25 for 300mg and ,$50 for 1gb. Meals in the restaurant were nice but some were expensive. However, we had a ground floor beachfront room and the outlook was lovely. So nice to walk out the door and straight onto the beach. If we go back to Rarotonga we will be looking for somewhere else to stay.
We had gone expecting the worst and hoping for the best... and we were pleasantly surprised, we had read a lot of bad feedback but decided to go with an open mind, we got our super king size bed as requested along with the extra bed for our daughter. We had a beachfront room on the lower level which meant you walked straight out the front door across the sand in to the water to enjoy absolutely amazing snorkeling. We were in a group of 19 with 5 children and it was a fabulous place for the kids to safely do things together without the adults having to hover. The staff are all wonderfully friendly and helpful and we found the whole resort very clean and tidy with beautiful tropical plantings. Our room was serviced every day ( sometimes late but better than not at all!) The only bad experience we had was the service in the bar is very slow! (Slower than island time even 🤔) overall we had a very enjoyable stay and if we ever went back to Rarotonga we would stay here again!!
- Free breakfast
- Free parking
- Onsite dining
The Rarotongan Beach Resort & Spa places you within a mile (2 km) of Puaikura Beach and Aro'a Beach. This 110-room, 4-star hotel has a private beach, a full-service spa, and 2 restaurants. On the waterfront, the hotel is also a short drive from Tikioki Marine Sanctuary and Te Vara Nui Village.
Free breakfast is included with your stay. Enjoy the ocean views at Captain Andys Bar & Grill, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or 2 coffee shops/cafés.
The 110 rooms are individually decorated and have an array of amenities, including furnished balconies or patios, private yards, and refrigerators. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, ceiling fans, and safes.
Guests of The Rarotongan Beach Resort & Spa have access to a private beach, a full-service spa, and a nightclub. There's free parking, and an airport shuttle (available 24 hours) for NZD 55 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include karaoke, an outdoor pool, and a 24-hour fitness center.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 1051 reviews