The Rarotongan Beach Resort & Spa4.0 out of 5.0
Recent guest reviews
Worst place to ever stay... the manager is a loser tells lies 24/7... some of the staff are nice and really try to help but clearly have no idea... they are unorganised and couldn’t book anything correct if they tried.. even with a booking system. They need a new resort manager !! They ruined our entire trip and wedding which should have been the best holiday/day.. but it wasn’t it was so stressful.
My partner and I stayed here with another couple for 5 nights during our time in Rarotonga. All four of us could absolutely not fault this resort - its location was incredible, every day our rooms were made up to the highest standard, the breakfast was delicious and the staff were some of the friendliest, most helpful we have ever encountered. The staff consistently went out of there way for us - one staff member (Letiya) even driving across the beach to pick us up when we floated a little too far across the beach - thank you soo much!!! I would 100% recommend The Rarotongan to anyone planning to visit this beautiful island and will no doubt be back! This resort undoubtably made our trip that extra amazing :)
My wife and I stayed in the 2 Bedroom Beachside Unit. Although it’s not on the beach, the location is quiet. It is also self contained, so if you want to cook for yourself and eat in it’s the perfect accommodation. We found the Restaurant had a great Menu to choose from, and the prices very reasonable. The private Adult Beach, and pool area is amazing if you want some solitude. Although this Resort is 40 years old, the maintenance has been kept up to scratch and is in top condition. There is only one drawback. There is no TV news. Maybe Management could look into investing in SKY News. Overall a very enjoyable time. Would we return again ??????. Definitely. Would we recommend this Resort to others ???? Definitely.
Prior to Christmas I booked the Rarotonga in May. I used Booking.com. As soon as I had made the booking, The Rarotonga charged my credit card the full amount of the 4 day stay. Unfortunately I needed to cancel the booking 5 weeks ago. Unfortunately I have been chasing the Rarotonga ever since for the return of my $1800. I have sent 8 emails and have received a single reply after which I have received no further contact. I have previously stayed at the Rarotonga which is why we were keen to stay on this visit. Now after being treated in this way I will never stay with them again and I want to warn any prospective guests to be very careful in your dealings with them. Unacceptable and very disappointing to be treated like this.
Our first issue arose in check-in. We arrived quite early (around 8.30 am), so was not expecting our room to be ready (as we knew that check-in was 2pm). We were however shocked to find that our room was not available at all - even though I had paid for it in Feb 2017. The guests who were in the Onemaru Villa had asked to extend (at least that's what we were told). So they let them extend, even though we had a confirmed booking - the duty manager did not seem interested in resolving. He just shrugged his shoulders and walked away. We were not offered our welcome drink (as you advertise on your website) and left with the only option of being put in the Lime blossom villa which was NOT what we had paid for and clearly not the same and had issues with a leaking pool. It was filled and then half empty the next morning. We finally got into our booked villa about 4.30 pm on Saturday - more than 24 hours after we should have had access and this was after my husband spoke to the staff at least 4 times about when we could access. No apologies, no compensation. For $700 a night, I think this is unacceptable. ALSO, although the villa was lovely, the pool table (advertised as one of the features) is not usuable. There were not enough glasses etc. for the number of guests and the pool itself needs renovation. We booked for 6 people and there were not enough pool lounges for all of us. Needs a good renovation - especially for the price. So much of the information on the website is out of date and misleading. 1. Te Vaka restaurant was never open for the "themed" dinner buffets as advertised. The only option for dining was Captain Andy's and while this was adequate - not what we were expecting. 2. Ginger Garden restaurant at the Sanctuary no longer is there 3. Gift shop was hardly ever open for supplies, drinks etc. Only one day when we were there and only because someone specifically asked for it. 4. Hibiscus hut was NEVER open for sandwiches, ice creams etc and did not look like it had been for some time 5. They no longer do the Island BBQ OR the Polynesian night, or any other theme night We pointed these issues out and also wrote an email to the resort upon our return and are yet to even receive a response or acknowledgement. The night snorkelling trip was a joke. The person who was supposed to take us didn't turn up, so they used one of the wait staff to take us out - who had no idea and was actually scared. Only lasted 20 minutes, as he had no idea where to go, so we headed back in - lucky it was included in our package! Such a shame, as the resort itself is in a beautiful location and the water is amazing.
We went for a holiday and daughters wedding. Couldn’t fault the hotel, not five star but culturally island style. Off season meant it wasn’t crowded so staff were super attentive. A bit challenged when we requested anything different but we cruised through. Don’t know what it would be like when fully occupied.
we visited for breakfast and was lovely, they have a beautiful view. there are two areas of accommodation, being one with children, and one adults only section. Staff were very friendly, and some friends stayed here and loved it.
Our party of seven (2 adults, 5 kids – aged 11 – 17) stayed at the Rarotogan’s Onemaru Villa for 13 nights. If you are planning to stay in the villa, it is best to think of it as a very good, self-contained, serviced house, rather than as part of the resort. Despite what you might imagine from the hotel website, the villa is situated about 300 metres west from the main resort on the corner of Onemaru Road and the main island road. The beach is across the island road, with the best access about 200 metres back towards the resort, over from a dive shop. For us this wasn’t a problem – an easy walk, plus we had hired an 8-seater car for our entire stay. Having your own transport on the island is recommended, especially in the wet season. The villa is terrific; very spacious, clean and comfortable. We loved it. There is a games room with table football and a somewhat eccentric pool table, which faces out onto a large outdoor swimming pool, with cabana and BBQ. All very private and wonderfully self-contained. In the villa there is Wi-Fi, a DVD player, TVs galore (albeit one channel!), washing machine, dryer, sea kayaks to borrow and a deliciously decadent twin headed shower in the main master bedroom. The villa is serviced daily by resort staff to a reasonable standard. After the first morning’s experience, we didn’t bother to have the included breakfast at the resort (too much of a schlep and the quality of the dining experience isn’t great), so we bought bread, cereal etc. from the supermarket and self-catered. No problem at all and gave us much more freedom and flexibility. So – I reckon 4 stars for the Onemaru villa; what about the resort? Opened in 1975, it’s holding up pretty well. Its situated on the lagoon with snorkelling available at your doorstep. The left-hand side of the resort is the Sanctuary (posher, adult focussed section) and the right-hand side is the main, lower rent, family section. Within this, the main ‘all day’ restaurant – Captain Andy’s – serves up a good selection of the familiar and the local; grilled fish, pizzas steaks, burgers etc. The weakest link in the resort’s offer is the breakfast. It’s held in a soulless, barn-like room that needs renovation and a thorough clean. The continental breakfast foods on offer (hot items like bacon and eggs are available as an extra) are not well presented. If there is one thing that I would do would be to invest in some modern refrigerated, illuminated displays commonly seen in most other hotels in major cities. It would make the meal much more inviting. We were at the resort in the wet season, so occupancy appeared low. Several of the resort shops/facilities were closed. I’ll give the resort 3.5 stars. We would certainly return to Onemaru Villa.
For those of you looking to book your first trip to Rarotonga it's hard to beat The Rarotongan Resort and Spa. It has something for everyone, it caters well for families, couples and singles. I particularly like the kid free zone/grown ups only portion of the resort (bit like being on a cruise ship). This isn't the cheapest resort/accommodation on the island but it is an icon and simply has the best beach front on the island full stop. PS if you want to hand feed the fish, use frozen peas.
The location is beautiful and the lagoon is ideal for water sports and safe for kids. Most of the staff are excellent and friendly especially the activity hut staff and the gift shop staff plus a couple of the food and beverage staff members. All serve with a smile. A recommended destination and resort generally. Housekeeping though needs more focus and food needs a bit more variety.
- Free continental breakfast
- Free parking
- Onsite dining
Located within a 5-minute walk of Te Rua Manga, The Rarotongan Beach Resort & Spa is within a mile (2 km) of Puaikura Beach. This 112-room, 4-star hotel has a private beach, a full-service spa, and 2 restaurants. Aro'a Beach is also 1.1 mi (1.8 km) from the hotel, which is on the waterfront.
Start your day off right with a free continental breakfast, served each morning from 7 AM to 10 AM. Enjoy dining at the hotel's 2 onsite restaurants: Captain Andys Bar & Grill specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner; Te Vaka Restaurant offers relaxing ocean views. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
The 112 rooms are individually decorated and have an array of amenities, including furnished balconies or patios, private yards, and microwaves. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and ceiling fans.
Guests of The Rarotongan Beach Resort & Spa have access to a private beach, a full-service spa, and a nightclub. There's free parking, and an airport shuttle (available 24 hours) for NZD 60 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include karaoke, an outdoor pool, and a 24-hour fitness center.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 1159 reviews