The tv do not work and no body went to fix it, that i dindt like
It was very quiet at this hotel, even tho it was pretty full, I couldn't hear anyone else, a few times I could hear a door shut, but no other noise really, anytime I needed a dish or towels, someone was at the desk, very awesome!
Check-in was easy. But, the grounds had litter all over the front area. The foyer was dirty and had leaves flying in this area. Carpet was dirty in room. Bathtub had hair in it. The bed seemed clean. The commode had to be flushed or handle be pushed three to five times before it would fully flush. The hotel/building doesn't seem to be maintained. There was dirt and rust running down the outside walls.
How the staff is very nice and maks you feel welcome.the check in is fast and easy
The property is outdated, has an odor.Smelled like habitual chain smoker lived in the hotel.Our room had a dead roach on the kitchen floor, kitchen counter/desk area was not wiped and clean.Bathroom sliding door did not slide properly and sink was backed up.There was a stain that was on the carpet that ended up getting on my socks.
I like the property it quiet clean and no drama everyone is very nice and respectful
The cleaning supervisor was extremely disrespectful and inconsiderate. I best she should be terminated, at worse she should be demoted. The check on clerk was brilliant but the housekeeper supervisor refused to honor late check out and acted as though she was going to kick door down, she was mental. I had to call Corporate Customer services because to add insult to injury the Dual Operations Manager Deidra Burnett although present refused to pick up phone nor address customer service needs. Great place, experience was ruined.
Dirtiest motel - unkept. Would not recommend if you value cleanliness and safety
We checked in late at night and the staff said there was no more of the room we requested because it had been overbooked. She looked on the computer for about a half hour before finding anything to and all she found was a pet friendly room. The room was smelly and the pull out couch mattress waa dirty and dingy. The rest of the room was relatively clean but not in good condition, for example the clock was broken and the shower didn't work well and it was just not comfortable. Would not recommend.
The room was ok. I did not like the fact that the water went out so I had to go to a family members house to shower and brush my teeth. I couldn’t shower or brush my teeth. That was very upsetting.
If you need a place to just sleep and get ready for the day, I recommend this hotel. It was nice to have a kitchen. The staff is friendly and efficient. The breakfast did not look like much. You are about five to fifteen minutes driving from shops, conveniences and eateries. Wi-Fi is just strong enough to do the basics.
This place smells so bad. it's a mix between pot and mold, my room also smelled, there were stains all over the place, I even took pictures. Depending who is at the front desk you may get ok service or just a careless service.
Staff was great. To much traffic throughout the hotel.
Great hotel to stay. I recommend this hotel to all travelers coming to the Raleigh area.
Great hotel, with the perfect customer service. Gladys and YoYo go out there way to give to the best service.
Not nice homeless people living there Dirty scary
Always a great experience. I’ve stayed here plenty of times and the staff and customer courtesy is always excellent. A very friendly atmosphere from management, all the way down.
Located in Northeast Raleigh within 2 miles (3 km) of Raleigh Flea Market, Extended Stay America - Raleigh - Northeast is within a few miles (5 km) of St. Augustine's College. This 88-room hotel has in-room conveniences like kitchens, sitting areas, and refrigerators.
The 88 accommodations feature kitchens and space to spread out with sitting areas. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers and ironing boards are also standard. Housekeeping is available on request.
Extended Stay America - Raleigh - Northeast features a fitness center, free WiFi in public areas, and coffee in a common area. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include laundry facilities and a TV in a common area.
The tv do not work and no body went to fix it, that i dindt like
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
It was very quiet at this hotel, even tho it was pretty full, I couldn't hear anyone else, a few times I could hear a door shut, but no other noise really, anytime I needed a dish or towels, someone was at the desk, very awesome!
Summer, we are glad to have provided you with tranquil accommodations as well as attentive service. Thank you for your generous comments for Extended Stay America, and we look forward to welcoming you again whenever your travels bring you back here. Sincerely, Hotel Management
Check-in was easy. But, the grounds had litter all over the front area. The foyer was dirty and had leaves flying in this area. Carpet was dirty in room. Bathtub had hair in it. The bed seemed clean. The commode had to be flushed or handle be pushed three to five times before it would fully flush. The hotel/building doesn't seem to be maintained. There was dirt and rust running down the outside walls.
Thank you for your review. Although you liked our quick check-in service, we are sorry for the issues you encountered in your suite. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
How the staff is very nice and maks you feel welcome.the check in is fast and easy
Thank you for taking the time to provide feedback about your stay at Extended Stay America. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Thank you again for your review, and we hope to welcome you back the next time you travel to our area. Sincerely, Hotel Management
The property is outdated, has an odor.Smelled like habitual chain smoker lived in the hotel.Our room had a dead roach on the kitchen floor, kitchen counter/desk area was not wiped and clean.Bathroom sliding door did not slide properly and sink was backed up.There was a stain that was on the carpet that ended up getting on my socks.
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We are also sorry for the smoke smell you experienced at our property and regret the inconvenience it caused. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I like the property it quiet clean and no drama everyone is very nice and respectful
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by our courteous associates and enjoyed our well-kept property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
The cleaning supervisor was extremely disrespectful and inconsiderate. I best she should be terminated, at worse she should be demoted. The check on clerk was brilliant but the housekeeper supervisor refused to honor late check out and acted as though she was going to kick door down, she was mental. I had to call Corporate Customer services because to add insult to injury the Dual Operations Manager Deidra Burnett although present refused to pick up phone nor address customer service needs. Great place, experience was ruined.
Thank you for your review. We are sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with her so that such instances are not repeated. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Thank you for the specific feedback about your stay. We are glad to see from your rating that you had a pleasant stay overall. However, we apologize for the maintenance issues you encountered, as well as the fact that we did not completely address these to your total satisfaction. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management