We got to the address and discovered the hotel had no record of our prepaid reservation, so we never got to see a room. Instead we found ourselves stranded at night in Quito. Our taxi driver kindly drove us around stopping at one hotel after another until we finally found a place to stay at 11pm (our plane arrived some 3 hours earlier). I do not know if the error was on the part of Orbitz or the hotel, but it was an extremely unpleasant situation to troubleshoot after dark in a city we don't know well.
Every time I have booked here there has been a serious problem. Either the wrong price was quoted or the availability had changed since I booked. Nice place awful system of arrangements.
Located in La Carolina, this aparthotel is within a 10-minute walk of popular sights such as Quicentro Shopping and Atahualpa Olympic Stadium. Each of the 2 rooms at this 3.5-star aparthotel includes a kitchen, an iPod dock, and a sofa bed.
The apartment is individually decorated and features a kitchen and space to spread out with a dining area and a sitting area. An LED TV comes with a DVD player and Netflix, and guests can stay connected with free WiFi and wired Internet. The memory foam bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a washer/dryer, an iPod dock, and a sofa bed. Weekly housekeeping is available.
At this aparthotel, guests have access to a rooftop terrace, free WiFi in public areas, and express check-in. If you decide to drive, there's free offsite parking. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a porter/bellhop, a convenience store, and an ATM.
We got to the address and discovered the hotel had no record of our prepaid reservation, so we never got to see a room. Instead we found ourselves stranded at night in Quito. Our taxi driver kindly drove us around stopping at one hotel after another until we finally found a place to stay at 11pm (our plane arrived some 3 hours earlier). I do not know if the error was on the part of Orbitz or the hotel, but it was an extremely unpleasant situation to troubleshoot after dark in a city we don't know well.
Every time I have booked here there has been a serious problem. Either the wrong price was quoted or the availability had changed since I booked. Nice place awful system of arrangements.
The guest was banned from staying in his second reservation and was reported to expedia to be relocated due to unpleasant behavior in his first stay (to say the least), he assaulted our staff when was requested the payment of the security deposit specified in the terms. We never charge any additional value to the original despite having a price error in the reserve. Also if we are that bad why he booked again with us?