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Hotel Ermitage

2.0 star property
Victorian hotel in Québec City

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Photo gallery for Hotel Ermitage

Exterior
Economy Plus Room | 1 bedroom, desk, blackout drapes, iron/ironing board
Combined shower/tub, hair dryer, towels
Economy Plus Room | 1 bedroom, desk, blackout drapes, iron/ironing board
Economy Plus Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Free WiFi

Explore the area

Map
60 Sainte-Ursule Street, Québec City, QC, G1R 4E6
  • Quebec City Convention Center
    ‪5 min walk‬
  • Château Frontenac
    ‪7 min walk‬
  • Quebec Cruise Terminal
    ‪12 min walk‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪18 min drive‬

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Room options

View all photos for Classic Room, Multiple Beds

1 bedroom, desk, blackout drapes, iron/ironing board

Classic Room, Multiple Beds

8.6 out of 10
Excellent
(10 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Superior Room

Superior Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Superior Room

8.4 out of 10
Very good
(8 reviews)
  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Economy Plus Room

Economy Plus Room | 1 bedroom, desk, blackout drapes, iron/ironing board

Economy Plus Room

8.2 out of 10
Very good
(38 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio

1 bedroom, desk, blackout drapes, iron/ironing board

Junior Studio

8.8 out of 10
Excellent
(3 reviews)
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Québec City

Located in Old Quebec, Hotel Ermitage is within a 5-minute walk of Grande Allée and within 15 minutes of other popular attractions like Château Frontenac. The 10 rooms at this hotel include coffee makers, LCD TVs, and desk chairs.

What's nearby

  • Quebec City Town Hall - 5 min walk - 0.3 miles
  • Quebec City Convention Center - 5 min walk - 0.3 miles
  • Château Frontenac - 7 min walk - 0.4 miles
  • Quartier Petit Champlain - 7 min walk - 0.4 miles
  • Quebec Cruise Terminal - 12 min walk - 0.7 miles

Getting around

  • Quebec Palace Station - 12 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 25 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪La Buche - ‬2 min walk
  • ‪La Maison Smith - ‬4 min walk
  • ‪D'Orsay Restaurant-Pub - ‬5 min walk
  • ‪Bistro le Sam - ‬5 min walk

About this property

Hotel Ermitage

Victorian hotel in Québec City
A local mainstay since 1840, Hotel Ermitage offers free WiFi in public areas, express check-in, and express check-out. Self parking is available for CAD 25 per night. Multilingual staff is on hand to answer questions. This smoke-free hotel also has a porter/bellhop.
40-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and hair dryers are also standard. Housekeeping is available on request.

Languages

Chinese (Mandarin), English, French

Similar properties

Property entrance

Hotel Acadia

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
9.6 out of 10, Exceptional, 102 reviews
$176 nightly
The price is $210
Jul 27 - Jul 28
Total includes taxes and fees
Hotel Acadia

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (CAD 25 per night)
  • Limited onsite parking

Conveniences

  • Virtual front desk

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • 3 steps to reach entrance
  • No elevator

More

  • 1 building
  • 3 floors
  • Built in 1840
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
A virtual front desk provides assistance to guests
Guests are recommended to download the property's mews mobile app before check-in

Access methods

Key retrieval, private entrance

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: CAD 25 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
Checking in and out are easy with express services. Driving? This property offers parking (fees apply).
Property Registration Number 063210, 2025-08-31

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Ermitage Hotel
Hotel Ermitage
Hotel L Ermitage
Hotel L Ermitage Quebec
L Ermitage Hotel
L Ermitage Quebec
Hotel L Ermitage
Hotel Ermitage Hotel
Hotel Ermitage Québec City
Hotel Ermitage Hotel Québec City

Frequently asked questions

Is a free cancellation option available at Hotel Ermitage?

Hotel Ermitage offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Ermitage?

As of Jul 21, 2025, prices found for a 1-night stay for 2 adults at Hotel Ermitage on Jul 30, 2025 start from $125.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hotel Ermitage?

This hotel is situated in Old Quebec within a 10-minute walk of Château Frontenac, Grande Allée, and Citadel of Quebec. You'll also find Quebec Cruise Terminal and Quebec City Town Hall less than a mile away.

Will I be able to park at Hotel Ermitage?

Yes, uncovered parking is offered for CAD 25 per night.

Does Hotel Ermitage feature a casino at the property?

No, Hotel Ermitage doesn't have a casino.

Will I find an indoor pool at Hotel Ermitage?

No, there is no indoor pool at this hotel.

Does Hotel Ermitage have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Ermitage feature a restaurant that includes a breakfast menu?

No, Hotel Ermitage doesn't have a restaurant that serves breakfast.

Will Hotel Ermitage allow pets to stay free of charge?

No, pets aren't allowed at Hotel Ermitage.

Does Hotel Ermitage have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Ermitage?

The closest major airport to Hotel Ermitage is Quebec City Jean Lesage Intl. Airport (YQB), which is 14.1 mi away (25 minutes by car).

Are there rooms with balconies that I can book at Hotel Ermitage?

No, you won't find guestrooms with balconies at Hotel Ermitage.

Hotel Ermitage Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 251 out of 710 reviews
Rating 8 - Good. 256 out of 710 reviews
Rating 6 - Okay. 129 out of 710 reviews
Rating 4 - Poor. 42 out of 710 reviews
Rating 2 - Terrible. 32 out of 710 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, amenities
Stayed 1 night in May 2025

8/10 Good

FABIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Brooklyne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique beautiful building
Stayed 1 night in Apr 2025

8/10 Good

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel room was very nice and clean, however parking was terrible and it was impossible to get anyone to talk to with questions. We were told no one would be present upon check in but we could not get in touch with anyone to ask about parking. I messaged the hotel before we left through hotels.com, called the number several times and let several messages with no response. Also the tv would not turn on.
Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this property was the location! It was ideal for us going to Carnaval! And all the restaurants in the area were fabulous: L’omelette and La Buche were our favourites.
Stayed 2 nights in Feb 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Bobbie

Traveled with family
Disliked: Staff & service

Absolutely no help.

Here we are day 2 of our 3 day trip still haven't seen any hotel staff. We were lucky that another guest was entering the building or we would be sleeping on the street the 1st night. No one will answer their service phone. We are currently locked out of our room with no way to get our stuff. Still no one will answer the phone to get us a key that works or to get our luggage so we can stay somewhere else.
Stayed 2 nights in Feb 2025

6/10 Okay

Selma

Disliked: Staff & service
Stayed 3 nights in Jan 2025

8/10 Good

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy hotel in Old Québec

Decent priced hotel in the heart of old Québec. Comfortable bed and private bathroom all extremely clean. Heating in cold winter days was very adequate. I recommend for the people who prefer doing check in and check out via internet, since the clerk isn’t always at the front desk because of reduced hours. If you want a parking space, make sure to call ahead since there isn’t much place around the hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Jean-francois

Traveled with partner
Liked: Cleanliness
This is very European in style. Room is in a perfect location without the tourist generated noise. But it is old European style so if you are looking for modern and large space this is not for you.
Stayed 1 night in Jan 2025

10/10 Excellent

Brayden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, big rooms and space for our family
Stayed 3 nights in Dec 2024

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The location is great. 5 minute walk to the Fairmont hotel and it is directly in the old part of Quebec City. Parking is not included and not close. We had to walk sometimes 15 minutes to a lot, which was expensive. The rooms were clean and the beds were comfortable. Please note that you might book the Hotel Ermitage, but our room was in a different hotel labeled "Hotel Acadia" across the street and down the road, which I felt was odd. We had booked a "junior suite" since it had been advertised as having a "separate bedroom". This was false advertising; the suite is one large room with a bed and sofa (with pull-out bed) in it, with a bathroom. It does not have a separate bedroom (as of December 2024). The management was able to re-book us in a proper suite on the second night, which I appreciated. The room and suite were comfortable but missing a couple of basics. They both had microwaves, refrigerators, counter tops, but no plates, knives, forks, etc, so we could not eat the food we had bought. I recommend addition of these kitchen basics.
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniel

Traveled with partner
Worst place I have ever stayed. To start, no parking available anywhere close - I had to park a pit a 10-12 minute walk from the hotel. Then, we did not have sufficient towels. It was very warm in the room and no temperature control in the room (central heating). However the wax air conditioning that we could have used but the were no batteries in the remote and no controls on the air conditioning unit!!! Finally, to top it off, the TV was not working properly, we kept losing the cable signal. The worst experience of my life in terms of a hotel. Do not go there!
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Inside the walls of Quebec, great restaurants nearby . Excellent room for four people
Stayed 1 night in Dec 2024

2/10 Terrible

Edlyn

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Frustrated and disappointed stay

I had a disappointing experience during my stay at L’Emeritage. Upon arrival, until our departure , there was no staff at the reception, and repeated attempts to reach someone through the provided telephone number went unanswered. Parking was another issue—despite being advertised, there was no clear information about parking availability, and no one was available to clarify where to park. They don’t have a designated parking. Additionally, my mother and I had booked two separate rooms for our stay, yet we were assigned rooms in different buildings located far apart. This arrangement was highly inconvenient and did not meet our expectations for a coordinated stay. It also appeared that our room used to be the main area of the house, as the primary heater was located there. In December, the room became unbearably hot at night. We attempted to use the air conditioner to cool it down, but it was not working. The windows were full glass and lacked blackout curtains. As a result, we were not only woken up by the early morning sunlight but also disturbed by the bright streetlights throughout the night. We stayed for two nights and never saw a receptionist or any staff member to discuss these issues. Despite calling the provided phone number multiple times and leaving messages, no one responded or returned our calls. Overall, the lack of service, poor communication, lack of parking and disorganized room assignments made for a frustrating and disappointing stay.
Stayed 2 nights in Dec 2024

8/10 Good

Garry, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 1 night in Dec 2024

8/10 Good

Oliver

Traveled with family
Liked: Cleanliness
We had a Superior Room. The room was much larger than I expected. A little outdated, but it was a pleasant room. Downside is that it got pretty cold in the room and we couldn't figure out how to make it warmer. It was tolerable though. The entry door is quirky. I finally learned that after putting in the code, you had to do a little lift to the door to get it open. It is not intuitive, and at times took five tries to open. There also is no parking and the lot they suggested to us was full since it was Christmas season. I drove for about 20 minutes and found a lot at Place D'Youville that was a 10 minute walk. It was awkward unloading (and loading) at the alley behind the hotel but doable. Overall I paid $30CAD to park for 2 nights. The best part of the hotel, and what makes it completely worth it, is the proximity to EVERYTHING! It was easy to walk to all the attractions, the Christmas Market, and dinner (make reservations for dining!) Overall, a positive experience for the four of us (two parents, adult child, teen daughter).
Stayed 2 nights in Dec 2024

4/10 Poor

Alexey

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The worst mantras I've ever seen in hotels. The shover worked fine for a couple of minutes only. After that, I was only able to make the water either ice cold or extremely hot.
Stayed 1 night in Dec 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cozy, walking distance to everywhere. Will back again.
Stayed 2 nights in Dec 2024

8/10 Good

RABIA

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable.
Stayed 2 nights in Dec 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! We had a gorgeous view of the Frontenac and it was very clean. Was the perfect distance from everything.
Stayed 2 nights in Nov 2024

2/10 Terrible

ian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Do not recommend

Heat wasnt working.I had to blead air out of the radiator myself. Mini fridge wasn't plugged in when r arrived. Walls were paper thin. We had very loud and drunk neighbors and no reception person to call. Only got one key for the room. The keypad to enter barely works. Water in the shower changed temperature wildly.
Stayed 2 nights in Dec 2024