Suites Plaza del Río2.5 out of 5.0
Recent guest reviews
We have just returned from our 8th year spending 3 months at the Plaza del Rio suites...and what can I say, another happy amazing stay, it is always like coming home....many of us in the suites return year after year and have become a family....and the staff are amazing and lovely people...Imelda, Maria and Carolina who look after our suites, Rene who does any repairs we may need just whenever we ask, fernando the happiest friendliest receptionist, where nothing is any trouble to him....and Claudia who arranges all our bookings, and deals with any problems and will aim to help in anyway possible....this is what brings us back year after year, the apartments are so clean comfortable and the roof area is a great meeting place for all....we love coming home to PV and these suites are our home away from home....a huge thank you to you all and see you next year god willing. Xxxxx
Not everyone gets the same rules Must book 3 months???? not everyone? --- to be sure every suite has many ants and most have sewer smell from shower drain --- noise from tour bus for sure and if you cancel no credit even if your room is used/booked by someone else -- internet is poor and weak --- every thing no problem we fix BULL
We stayed there for the last two weeks in January 2017. The location to the Melacone, beach, shops, etc was very good. The condition of the rooms was good and the room was clean. The suite came equipped with the bare cooking essential, but did not include any kitchen hand towels or soap to wash dishes (better bring paper towels and dish soap). The Internet connection was poor very poor. Told the front desk on two occasions that we could not connect to the Internet, front desk knew but nothing was done, had to go to local restaurant that had Wi-Fi to be able to connect. Overall price was very good with location being a plus. Maid service was every day, shower was good and bed was comfortable once you got over the concrete base the mattress sat on (this is pretty much true for majority of places we have stayed in PV). Rooftop pool is really a wading pool. Lounge chairs are comfortable.
Situated on the Rio Cuale, at night you can her wonderful live music from River Cafe, and it is loud, but only til 10pm. Lack of air conditioning wasnt a problem in January. Maid service is fairly good, and reliable. We tipped her a little each day. I especially liked going to the roof pool to get sun and read (and maybe nap a little). Management was very quick to respond when we had an issue with the restroom. Will definitely check here first on my next trip to Vallarta.
The good: Great location, Malecon within 5 minute walking distance. Good restaurants across bridge to the South, about a 10 minute walk. If you're willing to sacrifice a bit of comfort and overlook the cleanliness, it's good deal due to the location. Don't expect an upscale hotel. It is an old hotel, to be fair, keep this in mind. I chose this place since I needed a place on short notice, this was the best I could find, location-wise. The bad: Found hairs and bugs in one of the beds, so kids decided to sleep on the sofas in the living area. A toothbrush was in the bathroom trash, some paper on the floor. Some sand found on the sofa. So cleanliness was certainly not up to par. There's no sign at the entrance indicating the hotel's location, you have to check in at Hotel Encino around the corner. You pretty much have no choice but to park in the garage across the street if you have your own vehicle, so be aware of this. Beds were hard, not comfortable, but I was tired enough it didn't matter too much. Be sure to check the beds, bathrooms and overall cleanliness when they do the pre-inspection if you do stay here. Noise in the hallways is very noticeable. Would I stay here again? No, unless my options were limited. However, if the rooms were as clean as they should be, it wouldn’t be so bad considering the price and location. I’d overlook the hard beds and give this place four stars.
This was a change for us. We usually do all-inclusive resorts, but were looking for a change of pace. This fit the bill. The suites are spacious. We had a one bedroom junior suite with a kitchen. We cooked a couple of meals and had all the utensils, pots etc. to do so. Full size clean fridge, gas cook top, micro, etc. The bedroom was large with a king bed and lots of closet space. Bed was firmer than we were used to, but we got used to it and slept well. Bathroom was small, with a shower only but clean and adequate. Living room was large with 2 cement style couches with Mexican print cushions and a couple of tables. New flat screen smart TV and new ceiling fans in living room and bedroom. No AC, but with the fans it was not needed. The roof top pools were awesome. Most days we would head out in the morning to do some exploring and return in the afternoon for drinks around the pools. Many times we were the only people up there. Pools are like large jaccuzies, with no heat. they were the perfect temperature to bring the body heat down. The view from up there was great also. Best thing about this place is the fantastic location. Close to Old town, Malecon, great restaurants and bars and shopping. Walking distance to everything. Staff were nice. Mostly Spanish speaking only, but we had fun communicating and usually got our message across. Wifi was down for the first 4 days of our stay, so had to go to Encino lobby to keep in touch. They finally got it fixed and then we had very strong signals in our room. So all good. If you are looking for a clean no frills suite in a great location then you really can't go wrong staying here. Did I mention the pools...wonderful!
We loved this area which seemed like a neighborhood nestled between Zona romantica, the central zone, and the beach. Just perfect!!!! A little tough to find at first.... But just keep asking and you'll get there!!
Originally, we were considering staying at hotel Encino, a sister hotel of Suites Plaza del Rio that is located just around the corner in the next block along Rio Cuale, and then we made a reservation here based on Trip Advisor’s favorable reviews of the studios with balconies facing Rio Cuale. Indeed, we recommend to request a studio with the view of the river, as we enjoyed watching the life on the street while sitting there. Please note that these two sister hotels share the reception which is located at hotel Encino, so if you need anything, you will need to walk outside on the street and to the next block to hotel Encino. Hotel Suites Plaza del Rio is an average place. The rooms were kept clean and we definitely had a lot of space in the studio that included the kitchen. Interestingly, the kitchen did not contain matches, and when I asked for them, was told they are not included. : ) Mainly, this hotel did not have a lot of the charming character that some of similar price hotels in historical PV district offer, and there was the added hassle of having to walk to the other hotel to reception, to get there the free coffee in the morning, etc. So we will not be back.
The only complaint I had was that the WiFi was intermittent. Otherwise this suite was huge! And clean, I kept bumping into the sliders heading out to the balcony, they were so clean I thought they were open. The kitchen was adequately supplied with utensils, the fridge was full size too. The small roof pool was comfortable with plenty of chaises and shady spots. It was a locked building so I always felt safe. And there is a spigot for purified water on every floor, so no having to load up with bottled water if you have a touchy stomach. I was on the Hildalgo side and the views in both directions were great, even a peak at the Bay. The majority of the staff is Spanish speaking but they are polite and patient and with a little bit of work things are understood.
Our visit was for a month and was very pleasant. We were in #603, a 2 bedroom, 2 bath unit. I would describe the furnishings and appearance as very clean Mexican basic. As this is a. corner unit, the wrap around balcony faced the Rio Cuale on the front and Hidalgo Avenue on the side. We spent many pleasant hours iguana watching. The location is superb, right next to the I. Vallarta bridge to the South side where we spent the majority of our time. It's a quick and easy walk to the Malecon and very handy to the Santander Bank/ATM. The building has a locked gate, the elevator is quick and the rooftop jacuzzi-type pools are delightful, there are plenty of loungers and attractive plants to enhance the view. There is no A/C but it was not needed in November. During our visit, they installed new ceiling fans in every room, very nice! There is a VERY pleasant bar on the top floor of Hotel Encino, great view and reasonably priced beer and drinks. Hotel Encino is where you will check in for your stay, get your pool towels, etc. The lobby there is attractive and relaxing, a nice place to sit. Our only complaint was that the wifi was very "iffy" during our month-long stay but it always seemed to work in Encino's lobby, so a minor inconvenience. Staff was always friendly and helpful even with our limited Spanish and their limited English. smiling, pointing and lots of Por favor and gracias did the trick. Sra. Claudia who handles your reservation has excellent English and people skills, if you have any issues, see her. If you are looking for resort style luxury, this is not for you. We loved our stay and will return. Feel free to PM if you have questions.
Located in Gringo Gulch within a short walk of Malecon, Suites Plaza del Río is within 2 miles (3 km) of other popular sights such as Uno. This 24-room resort has in-room conveniences like kitchenettes, refrigerators, and microwaves. Centrally located in Puerto Vallarta, the resort is also a short walk from Museo del Cuale and Museum Rio Cuale.
Savor a meal from the comfort of your room with 24-hour room service.
The 24 rooms feature kitchenettes with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect to find cable TV and stay connected with free WiFi. Coffee makers, ceiling fans, and phones are other standard amenities.
Guests of Suites Plaza del Río enjoy free WiFi in public areas, coffee in a common area, and express check-in. Staff members are on hand to provide concierge services and a safe deposit box at the front desk. Additional amenities include express check-out and laundry facilities.
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 35 reviews