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Recent guest reviews

The food was better that we have had at other resorts 2 complaints - One is that there is NO designated smoking area. One person lights up and we all have to suffer. i have been at another resort were the have area with benches for people to smoke away from the rest of us sitting out at the pool. Second that the music is played to loud in the morning.

Great location with beach access. Friendly staff .

I didn’t receive a king size bed as paid for. The hotel said they didn’t have a room available. They said that I would need to wait until the following day to move to another room. This was a serious inconvenience after a long day of travel.

The staff’s willingness to help was amazing. Gorgeous hotel, clean facilities and excellent food!

This is our second time at a secrets resort! We had an amazing time. The resort is top notch all around!

Loved the rooms. Best we have stayed in by far!!!!

The view of the hotel was excellent, the sunset was beautiful

It’s clear that the focus is on the grounds and not in the rooms. They are dated and haven’t been refurbished in a LONG time. There are newer resorts in Puerto Vallarta, so I would not stay at Secrets again.

Nearly a perfect trip, and amazing resort. Will come back for sure!!!

Our biggest complaint were the guests that came over from the NOW property to use the pool. I would also recommend that they have designated areas around the pool for people to smoke, or to make it a smoke free property. We didn’t appreciate the guests dropping ashes on the cement, or having to breathe in the smoke.

I will definitely be returning to Secrets! The preferred club rooms are beautiful and the staff treats you like a millionaire! Because of our awesome experience, Puerto Vallarta is going to be a yearly destination trip.

Had to stay an extra day due to flight cancellation they originally wanted more than 2x’s the rate we were paying...tried to take advantage of our dilemma...after much arguing was able to settle for a small discount off of the higher price...arrogant /belligerent customer service not at all customer friendly

The stay was wonderful, but not all the pills were heated and the jacuzzi was not hot. Otherwise, we had a blast!

Nice hotel on the beach, has a lot of perks, but it is getting a little older. Still very good but not the same as it was when it was open. Otherwise it is excellent. Only other concern is a beach. It is not as swimmer friendly as in other areas of PV due to some rocks and wave breaking close to shore

David Alfaro Siqueiros N. 164 Puerto Vallarta JAL

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in South Hotel Zone, Secrets Vallarta Bay Puerto Vallarta - All Inclusive is within 2 miles (3 km) of popular attractions such as Malecon and Cruise Ship Terminal. This 271-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a casino. It's connected to the convention center in central Puerto Vallarta and also close to Playa de los Muertos and Bay of Banderas.


Dining

Start your day off right with a free full breakfast. There are multiple options for onsite dining with 7 restaurants, including Market Cafe, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Bordeaux with its garden views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 271 rooms have an array of amenities, including free minibar items, balconies, and iPod docks. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Coffee makers, free international calls, and free long-distance calls are also available.


Property features

Secrets Vallarta Bay Puerto Vallarta - All Inclusive features a full-service spa, 3 outdoor pools, and a casino. If you drive, take advantage of free valet parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only property include a fitness center, an outdoor tennis court, and free WiFi in public areas.

Room options

Junior Suite Ocean View, 2 Double Beds

2 Double Beds | Sleeps 3

Junior Suite Ocean View, 1 King Bed

1 King Bed | Sleeps 2

Junior suite swimout garden view

1 King Bed | Sleeps 2

Preferred Club Jr. Suite Swimout, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Secrets Vallarta Bay Puerto Vallarta - All Inclusive

Everyone (49) Couples (47) Family (8) Friends (5) Other (6)
5
Family

The food was better that we have had at other resorts 2 complaints - One is that there is NO designated smoking area. One person lights up and we all have to suffer. i have been at another resort were the have area with benches for people to smoke away from the rest of us sitting out at the pool. Second that the music is played to loud in the morning.

By on Mar 21, 2020

5
Partner Couples

Great location with beach access. Friendly staff .

By on Mar 17, 2020

4
Family

I didn’t receive a king size bed as paid for. The hotel said they didn’t have a room available. They said that I would need to wait until the following day to move to another room. This was a serious inconvenience after a long day of travel.

By on Oct 13, 2019

Review comment responded on Oct 22, 2019

Thank you for sending your comments directly to our attention. We regret to learn that your experience has not been enjoyable so far, please accept our sincerest apologies for the lack in the service provided. All your comments have been past to the management, to take the necessary measures and this does not happen again to any other guest.

5
Everyone

By on Sep 22, 2019

Review comment responded on Sep 24, 2019

Thanks for sharing your feedback, is very important for us to improve, hope to serve you again in a near future.

4
Everyone

By on Sep 6, 2019

Review comment responded on Sep 6, 2019

Thanks for staying with us!!! hope to serve you in a near future!!!

5
Everyone

By on Sep 2, 2019

Review comment responded on Sep 2, 2019

Thanks for staying with us!!! hope to serve you in a near future!!!

5
Partner Couples

The staff’s willingness to help was amazing. Gorgeous hotel, clean facilities and excellent food!

By on Aug 24, 2019

Review comment responded on Aug 25, 2019

Thanks for staying with us!!! hope to serve you in a near future!!!

5
Everyone

By on Jun 28, 2019

Review comment responded on Jul 2, 2019

Dear Guest, Thank you for visiting us. Regards.

5
Everyone

This is our second time at a secrets resort! We had an amazing time. The resort is top notch all around!

By on Jun 27, 2019

Review comment responded on Jun 27, 2019

Dear guest, It is a pleasure to know that we are still your favorite, we are proud that you will visit us for a second time. Comments like yours inspire us to continue providing our best service day after day. Please do not hesitate to contact us on your next visit if you want assistance. Warm greetings.

5
Friends

Loved the rooms. Best we have stayed in by far!!!!

By on Jun 18, 2019

Review comment responded on Jun 18, 2019

thanks for staying withs us, hope to serve you again in a near future.

Secrets Vallarta Bay Puerto Vallarta - All Inclusive

David Alfaro Siqueiros N. 164, Puerto Vallarta, JAL 48333
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