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Mar Sereno Hotel & Suites

3.0 out of 5.0

Recent guest reviews

The hotel is abandoned, ruined and dirty. Don't recommend it neither for 5 Euro.

No habia agua ni para lavarse los dientes, muho menos para bañarse, habitaciones sucias, no hicieron limpieza ningun día... Se estaba escapando el gas, el personal de mala manera te auxiliaba, no habia toallas. Los baños con colillas de cigarro y olía horrible a humo de cigarro. Alberca sucia. Nada recomendable

We got charged more than what we were charged for online

This hotel is in a quiet place, next to the water and nice view. But hotel needs lots of maintenance. More cleaning. Wifi signal not good. Pool need more cleaning and lighting. Needs more parking places.

First time stayed at this hotel and my experience was not at all great. Read some reviews that were negative but wanted to give it a chance since the pictures made the hotel look okay. The price was $80.00 per night. Stayed 5 nights. Let me start off by saying that the staff were great i think they were the best thing of the hotel besides the view. That is the only thing this hotel has going for it. It does have an amazing view of the ocean. The room i got was a good size. It was large, it had a small kitchen, sofa and large windows. Now let me go into details. First, when I arrived the room seemed like it was not swept, there was dust, dog hair and small pieces of trash on the floor. I looked at the bed and lifted the blanket and it showed white dog hair. I wondered if they even changed my sheets from the last person that was there. I had a hard time sleeping thinking about this. Second, when I called the place a few weeks before I arrived I asked if there was internet and a tv i can watch. They said yes. When I arrived they told me the tv did not work, and apologized. The tv was ancient, it was a box forget a flat screen tv. The internet service did not work. My cell phone bill went up to $400.00 because I used my carriers international data plan which is expensive. They are up in the mountains so their reception is bad . Not having wifi makes it horrible. Couldn't watch anything because i had no internet and no tv. Third, the kitchen dishes and pans were old and the fridge was old. Some of the lights did not have light bulbs. The bathroom was not in great condition. The toilet had a very funky smell, i think it was from the old pipes so I had to close the restroom door to not smell it because it would make me very nauseous. One of the nights when I arrive in the evening i went to go take a shower and there was no water. It took an hour and a half for it to come back, 11pm that was. I couldn't go to bed without a shower. There were bugs, mosquitos that somehow got in and bit me at night. There were spider webs everywhere in the corners and small spiders.. do they clean this place? For some reason bees were in my room i like bees but I had to get rid of them because I was afraid they would sting me at night. They were attracted to the light. Didn't get much sleep for the first 4 nights let me tell you. It's funny how they have an envelope for tips but they don't maintain the room. Lastly, this place does not have a restaurant! There is one 5 minutes away on the bus which i went to but didn't want to go there all five days! No other hotels around that area serve breakfast. I don't think they even have a restaurant. I asked. You have to travel 25 minutes to get to puerto vallarta. I did this for 5 days. Didn't have dinner for two nights because i didn't want to go back and forth and spend almost an hour on a bus. Some of those bus drivers are crazy driving around those curves coming down the mountain at night, no thank you. This was the worse thing to not have a restaurant around. Depressing if you ask me. The view is what got me through the days just hearing the sound of the waves made it okay to live through but no one should go through this. The owner of this place seems to have forgotten about it's customers and about the hotel completely. He is not interested in customer satisfaction whatsoever otherwise he would perform some upgrades to this place. I feel bad for the workers that have to put up with customer complaints all the time and work with this dumpy place. How can you perform great customer satisfaction with no amenities! Pool looked like it hadn't been clean in days. Water was foggy. Did not use the pool or jacuzzi. I took a walk down to the bottom of the hotel and there were areas that were completely deserted, full of leaves, dirt and bugs. I will not recommend this place and will never stay here again. I hope those employees find somewhere better to work. They deserve better.

We could not sleep the first night as the place was not clean. There was not hot water. There was no TV nor cable. There was no internet access nor phone service to reach you guys. We checked out the next day 12/12/13 at around 11AM highly dissapointed. This was a highly negative experience.

Carretera Barra de Navidad, km 15 Puerto Vallarta JAL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Mismaloya, Mar Sereno Hotel & Suites is within a few miles (5 km) of sights such as Playa Mismaloya and Vallarta Zoo. This 30-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi. El Eden and Playa Las Animas are also close to this Puerto Vallarta hotel.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start your day off with breakfast, available for a fee.


Rooms

The 30 air-conditioned rooms feature kitchenettes and balconies. TVs come with satellite channels, and guests can stay connected with free WiFi. Sofa beds, ceiling fans, and phones are other standard amenities.


Property features

At Mar Sereno Hotel & Suites, guests enjoy an outdoor pool, a children's pool, and free WiFi in public areas. There's free parking and limo/town car service. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this family-friendly hotel include express check-in, a terrace, and a garden.

Room options