4/10 Poor
Beverely Ann
Aug 19, 2025
Liked: Cleanliness, staff & service
Disliked: Amenities
I would have loved to given a 5 star but I could not in good conscience.
Hotel clerks were very nice and sweet. The ladies who served the delicious free breakfast on the roof top were very kind and attentive. The room was so white bright and cleaned, they looked as if they had been sterilized for surgery. Hotel is ideally located.
Now here are the bad parts. I had no hot water for the 4 days I was there. The hallways felt like a sauna. I would have to wait hours to flush the tolilet unless I removed the top of the tank and filled it with water to flush it. I realized this on my second day. I had a 5th of a roll of tissue in my bathroom when I arrived. The doors to your room does not automatically shut(safety issue)Before checking out they send someone to room to check the room.I was charged $500 peso to replace a hand towel and 2 larger towels. I washed my face with soap 1st there was make residue still on my face so I washed again and wiped my face on the towels. I was told that the towels couldn't be cleaned. I was shocked ,n fairness the small towel did have a ink smudge on it. I noticed ink was on my chest and I grabbed the smaller one and wiped it off.
All I can say is that I won't return to this hotel.
Beverely Ann
Stayed 3 nights in Aug 2025
