This was our first experience with a VRBO in Mexico, and we were not disappointed! Ulises was so wonderful to work with. We had to reach out about a few things upon arrival and report something we accidentally broke on day two, and he was fast and understanding with his responses.
The unit is terrific. There are some dinged corners of kitchen cabinets and some squeaky drawers but it's a lovely and clean set up with a ton of great appliances (air fryer, toaster, coffee maker, blender, etc.) The bed is really comfortable and the two large tvs were great. The real highlight though was the jacuzzi on the terrace; literally watch the sunset from the tub! You also overlook a large beach space that had a lot of activity most evenings and it was great to watch from up above.
The pools are lovely and beach chairs are really comfortable and aplenty. BYOB food and drinks, or order from the friendly staff of the onsite restaurant.
There was some confusion at the front gate when we first arrived that took ~10 minutes to sort out. The grounds are super quiet (definitely not like a hotel, we seldom saw people in the nice but simple lobby or elevator areas) but it felt super safe and secure. Getting into our unit was a breeze. There wasn't much info available about our amenities (restaurant, poolside service, hours, etc.) but we were able to figure it all out pretty quickly. It really is just like a condo with gorgeous pools, so just assume you have access to everything a resident does.