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The Condado Plaza Hilton

4.0 out of 5.0

Recent guest reviews

Nice hotel nice restaurants right inside hotel , clean rooms with ocean views. Had a great experience.

It was a great experience I would definitely go back

Everything for the most part was good. The room was huge, balcony included, and beautiful pools. My only issue is that they need to get new coverings for the outside furniture, new beach chairs, and re-paint the hotel walls everywhere. They all look stained and unpleasant. Also, their wifi sucked. But other than that, beautiful hotel.

Hotel can be updated, rooms better cleaning water pressure was extremely low! July 4th week ,one elevator working. Gym equipment was so rusty hard to work out. There's FEE'S for everything! They charge you for self parking 18.95 per day and valet 25.00 really?! Resort fee as well. Too pricey! Rental car are very sneaky with extra fee's. I'm Puerto Rican but must say it has gotten expensive to visit!

Great staff and clean hotel. Close to attractions and old San Juan. We will return soon.

Calling tomorrow just got home now overlooking my parking bill for the stay in hope it was a mistake over charge hope I get a call from the bill correction tomorrow

Friendly staff except the pool side servers. Excellent housekeeping services. Parking amd resort fee too expensive!!

It was beautiful .. close to the beach .. 24 hour swimming pool ... a bunch of cool places to eat .. they had a bar in the swimming pool .. a lot of cool stuff for kids it was just amazing I had so much fun planning to go back very soon

I had a very unpleasant experience in this hotel. The first day we arrived we were given a dirty room. That's fine because it happens and the guest service (front desk) changed our room.The second room was fine. Then we tried to connect to the internet and succeeded after a few attempts to find out it was very slow. After 10 minutes the internet signal disappeared. Called guest service and asked for assistance and they put us on hold for more than 15 minutes. We hung up and called again and they again put us on hold for half an hour. Hung up and tried to call again and they did not bother to pick up the phone the third time. Went downstairs and complained to guest service and the front desk guy tells me he can't do anything about it unless I bring my phone down or change the room again. Kenny (the name of the front desk) was very condescending. We all have bad days but he should have taken off if he had one. They offered me credit when all I needed was just the internet. Went down with the phone and another front desk tried to assist (Cassandra) and she did her best but the internet still didn't work in the room. I was told that no one from maintenance staff available in the hotel during the weekend so I had to wait until Monday. Monday came and went and i never received the internet for the whole vacation week. In 2017 this should not happen because i paid for a room with internet and never received it. The whole ordeal changed the mood of our vacation.

Absolutely beautiful place to stay all employees were amazing and very attentative

Nice hotel. Wish they had more on site activities. Tennis court was closed and the casino was shutdown. Overall stay was good.

My wife and I visited San Juan/Puerto Rico from 15-26 May, 2017. We stayed at the Condado Plaza Hilton in San Juan. While the amenities, facilities and services were all pleasing, the location left us rather insulated and isolated from the real economy and variety of San Juan. The results were an over-priced and insular experience. Parking a vehicle at the Condado Plaza Hilton cost appx $19.00 a day, yet the location makes it extremely difficult to walk to any nearby restaurants/businesses. I urge you to get out of the Condado are and explore old San Juan. Our next trip will involve a hotel that is not isolated from the rest of San Juan. We found the prices in the Condado area to be very close to those in Denver or any other large/expensive U.S. Mainland city. Ten minutes away the prices were much lower, the variety greater, and the 'flavors' more authentic. Thankfully, we had plenty of time in Puerto Rico, and we soon figured out that there was much more to see and do outside the Condado area.

The hotel didn't have room service, which was a little annoying, and the hotel was a little dated, could use some update/renovation.

We went there to celebrate my 40th birthday and we loved our room and really enjoyed the hotel and the area. We had an ocean view room, beautiful room, with beautiful view of the ocean and a nice balcony. The hotel is well located, close to local restaurants, close to El Mercado Condado, Old San Juan (El Morro castle, The Capitol), close to some beaches. There is access to a semi-private beach from the hotel and they control who's a hotel guest and who isn't by checking guests name and giving them a wrist band, which is great. There is a water slide in one of the pools and a salt water pool, which is cool, plus a hot tub. They offer massages by the pool, and we had it and the massages were amazing. The concierge at the hotel can book tours for guests but I heard from several people that if there is not a minimum number of people signed up, the tours get cancelled (ours did, twice due to the weather), so do your research and you may want to book tours directly with each company. Uber can drop you off at the hotel but cannot pick you up there, you have to walk to the sidewalk to be picked up (not a big deal) and that's something the hotel should change. They should not get involved with cabs and Uber because it gets in the way of their guests experience. Go to the islands. We went to Vieques and spent the night, rented a scooter next day and went beach hopping, it was awesome. The hotel staff is extremely friendly & helpful. Def. recommend staying there.

Good places to dinne in and around the hotel walking distance to a lot of shops and beautiful beach

Enjoyed this hotel especially the location and amenities. Friendly staff and overall a great experience.

Pool concierge never had towels. Pasta from cafe caribe was terrible.

Small bathroom door barely opens without hitting the toilet... outside pool bar only stays open until 9 when pool is open 24 hours ????

The hotel is great BUT the patrking is not included, I paid 17 dollars a night for parking PLUS hotel fees PLUS a government tax.. it was expensive and breakfast was not included either.. YOu spent a lot of money on just the view and the bed...

My boyfriend and I stayed mid April 2017 for a 5-day get away. I upgraded the room to junior suite from king room about a week after my initial purchase of the package (which an Orbitz representative suggested; I called to confirm my reservation and ended up upgrading). Upon arrival, the champagne and roses I ordered were set up beautifully and the room was nothing too special but moderately clean. But I was very unimpressed with the view, if I had known that for the next 5 days I'd be staring at an abandoned hotel to my right and a run down hotel to my left, with an extremely minimal view of the water, I wouldn't have booked. I called several times to ensure that I'd have a beautiful view. The "city view" is of run down hotels across from the plaza. The "balcony" isn't truly a balcony, seeing as though you can only walk out about a foot. Once we arrived, the staff were very unhelpful and almost "matter-of-fact" about everything. I would've spent my money elsewhere or tried the sister hotel "Caribe Hilton" indefinitely. Not an experience I recommend.

999 Ashford Avenue San Juan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 4 outdoor pools
  • 24-hour fitness center

Located in Condado, The Condado Plaza Hilton is within a few miles (5 km) of popular sights such as San Juan Cathedral and La Fortaleza - Palacio de Santa Catalina. This 572-room, 4-star resort welcomes guests with 4 outdoor pools, 5 restaurants, and a 24-hour fitness center. Located centrally in San Juan, it's also close to San Juan Gate and Castillo de San Cristobal.


Dining

Relish the international cuisine at Pikayo, one of 5 onsite restaurants. You can get a quick energy boost at the 2 coffee shops/cafés. Full breakfast is offered for a fee each morning from 6 AM to 11:30 AM.


Rooms

The Condado Plaza Hilton's 572 air-conditioned rooms provide free local calls, laptop-compatible safes, and ironing boards. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Rooms also include desks.


Property features

The Condado Plaza Hilton features 4 outdoor pools, a children's pool, and a 24-hour fitness center. Valet parking is available for USD 25.65 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include an outdoor tennis court, free WiFi in public areas, and 19 meeting rooms.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for The Condado Plaza Hilton

Everyone (73) Business (21) Couples (248) Family (60) Friends (68) Other (32)
4

nice hotel right on ocean

Everyone

Nice hotel nice restaurants right inside hotel , clean rooms with ocean views. Had a great experience.

By , from saginaw, mi on Jul 21, 2017

4
Everyone

It was a great experience I would definitely go back

By on Jul 12, 2017

3

great location!

Everyone

Everything for the most part was good. The room was huge, balcony included, and beautiful pools. My only issue is that they need to get new coverings for the outside furniture, new beach chairs, and re-paint the hotel walls everywhere. They all look stained and unpleasant. Also, their wifi sucked. But other than that, beautiful hotel.

By , from New York on Jul 11, 2017

3

fee's for everything!

Everyone

Hotel can be updated, rooms better cleaning water pressure was extremely low! July 4th week ,one elevator working. Gym equipment was so rusty hard to work out. There's FEE'S for everything! They charge you for self parking 18.95 per day and valet 25.00 really?! Resort fee as well. Too pricey! Rental car are very sneaky with extra fee's. I'm Puerto Rican but must say it has gotten expensive to visit!

By , from New York on Jul 10, 2017

5

nice clean hotel near beach

Everyone

Great staff and clean hotel. Close to attractions and old San Juan. We will return soon.

By , from brooklyn, ny on Jul 9, 2017

4
Everyone

Calling tomorrow just got home now overlooking my parking bill for the stay in hope it was a mistake over charge hope I get a call from the bill correction tomorrow

By on Jun 30, 2017

3

great location.

Everyone

Friendly staff except the pool side servers. Excellent housekeeping services. Parking amd resort fee too expensive!!

By on Jun 26, 2017

5

best vacation ever

Everyone

It was beautiful .. close to the beach .. 24 hour swimming pool ... a bunch of cool places to eat .. they had a bar in the swimming pool .. a lot of cool stuff for kids it was just amazing I had so much fun planning to go back very soon

By , from new york on Jun 25, 2017

1

extremely disappointed

Everyone

I had a very unpleasant experience in this hotel. The first day we arrived we were given a dirty room. That's fine because it happens and the guest service (front desk) changed our room.The second room was fine. Then we tried to connect to the internet and succeeded after a few attempts to find out it was very slow. After 10 minutes the internet signal disappeared. Called guest service and asked for assistance and they put us on hold for more than 15 minutes. We hung up and called again and they again put us on hold for half an hour. Hung up and tried to call again and they did not bother to pick up the phone the third time. Went downstairs and complained to guest service and the front desk guy tells me he can't do anything about it unless I bring my phone down or change the room again. Kenny (the name of the front desk) was very condescending. We all have bad days but he should have taken off if he had one. They offered me credit when all I needed was just the internet. Went down with the phone and another front desk tried to assist (Cassandra) and she did her best but the internet still didn't work in the room. I was told that no one from maintenance staff available in the hotel during the weekend so I had to wait until Monday. Monday came and went and i never received the internet for the whole vacation week. In 2017 this should not happen because i paid for a room with internet and never received it. The whole ordeal changed the mood of our vacation.

By , from Philadelphia on Jun 8, 2017

5
Everyone

Absolutely beautiful place to stay all employees were amazing and very attentative

By on Jun 3, 2017