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The Condado Plaza Hilton

4.0 out of 5.0

Recent guest reviews

Pool concierge never had towels. Pasta from cafe caribe was terrible.

Small bathroom door barely opens without hitting the toilet... outside pool bar only stays open until 9 when pool is open 24 hours ????

The hotel is great BUT the patrking is not included, I paid 17 dollars a night for parking PLUS hotel fees PLUS a government tax.. it was expensive and breakfast was not included either.. YOu spent a lot of money on just the view and the bed...

My boyfriend and I stayed mid April 2017 for a 5-day get away. I upgraded the room to junior suite from king room about a week after my initial purchase of the package (which an Orbitz representative suggested; I called to confirm my reservation and ended up upgrading). Upon arrival, the champagne and roses I ordered were set up beautifully and the room was nothing too special but moderately clean. But I was very unimpressed with the view, if I had known that for the next 5 days I'd be staring at an abandoned hotel to my right and a run down hotel to my left, with an extremely minimal view of the water, I wouldn't have booked. I called several times to ensure that I'd have a beautiful view. The "city view" is of run down hotels across from the plaza. The "balcony" isn't truly a balcony, seeing as though you can only walk out about a foot. Once we arrived, the staff were very unhelpful and almost "matter-of-fact" about everything. I would've spent my money elsewhere or tried the sister hotel "Caribe Hilton" indefinitely. Not an experience I recommend.

Don't let the name Hilton fool you! The joke is on you.Outdated hotel. Bed wasn't a king, but a queen mattress on a king platform. Staff not helpful at all. Concierges are social, but useless as far as helping guest.Food overpriced.No microwaves in rms. Front desk staff,not at all accommodating. Waste of money and time. Orbitz, I'm disappointed.

Overall, the experience was fine. Staff friendly and helpful, facilities were very adequate, and good proximity to Old San Juan. Watch all of your receipts carefully. PR seems to be prone to be overcharging (even at the hotel).

Was an amazing stay here. Everyone was nice and was very comfortable.

everything is so expensive especial if a person decide to eat at the hotel

Had such and amazing time ❤️ Everything was amazing ! Can't wait to visit again

There is no questions this is a beautiful hotel but my experience with them was not so good. We could not get into our room for 2.5 hrs after check-in time and the room we were placed in was not what I had reserved. I brought my concerns and issues to the staffs attention who did not appear to understand why I was unsatisfied. I feel this is unacceptable service especially with the amount of money paid to stay there.

This was a vacation and I was not impressed with the hotel and beach area. Beach area should have been properly cleaned and upheld. Pool area offered no activities and if it did there was no mention. Prices of drinks were very expensive. There was no incentive offered to make the stay at the hotel worth staying instead of going out for food and drinks outside of the hotel due to the cost. Took three days to locate a microwave which should have already been in the hotel room. It was freezing throughout the hotel and in the room.

Very local place that close to everything and everywhere.

Nice hotel with great views. Beach was nice and plenty to do in the area.

Long overdue rest needed and the Condada Plaza Hilton met every requirement. The room had a beautiful view, comfortable beds, the pools were beautiful and if you wanted quiet,shade,and views they had a beautiful outside area for that.All of the staff were pleasant and helpful

old building. old windows, you can hear any noise from street even from 9th floor.

Was moved to downgraded room when internet reported did not work on first day. In morning next day moved from Jr. Suite which I booked to lessor room which solved my internet issue. No compensation was offered. Some resort amenities which I wanted to use were not working due to construction and wet paint. At checkout was not offered waiver of resort fee as I was told some did work. No access to hotel manager but only Reception was available to listen to my questions. I was told rental car office, restaurants, gift shop, tours desk, water sports equipment and taxi stand were part of the resort fee. Parking was charged for so how could that be part of the resort fee. I objected to paying for concessions which hotel gained money from and I paid directly when used.

The convenience of the hotels location, Their staff rates 5 stars, friendly, helpful, just pleasure to be around. The Pikayo is one of the best restaurants on the Island.

Good experience overall. Room clean majority of staff accommodating. However too many fees resort fee is per person not room. Also conceirge tried to charge me a full room rate to do an early check in. 1st said no rooms. Then dropped it from 299 to 150. I prerequested in my notes based on the hotel room policy listed. When I asked him he then gave another price. I was prepared to pay something but I felt that was sneaky. Because of that we choose to dine and drink elsewhere when we would have definetly gave it to the hotel. Also taxis are double the price of Uber's!!!

The hotel met all of my expectations as a Hilton hotel. Staff professional and friendly. Hotel was close to old San Juan and close to many other restaurants, clubs, gyms and beaches. The hotel itself was modern, clean and has all the latest amenities. I would be happy to stay there again or recommend it to a friend.

Check in and out was a breeze, room was beautiful with a killer ocean view and comfortable bed, and the location was an easy walk to downtown Condado.

999 Ashford Avenue San Juan

Located in Condado, The Condado Plaza Hilton is within a few miles (5 km) of popular sights such as San Juan Cathedral and La Fortaleza - Palacio de Santa Catalina. This 572-room, 4-star resort welcomes guests with 4 outdoor pools, 5 restaurants, and a 24-hour fitness center. Located centrally in San Juan, it's also close to San Juan Gate and Castillo de San Cristobal.


Dining

Relish the international cuisine at Pikayo, one of 5 onsite restaurants. You can get a quick energy boost at the 2 coffee shops/cafés. Full breakfast is offered for a fee each morning from 6 AM to 11:30 AM.


Rooms

The Condado Plaza Hilton's 572 air-conditioned rooms provide free local calls, laptop-compatible safes, and ironing boards. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Rooms also include desks.


Property features

The Condado Plaza Hilton features 4 outdoor pools, a children's pool, and a 24-hour fitness center. Valet parking is available for USD 25.65 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include an outdoor tennis court, free WiFi in public areas, and 19 meeting rooms.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for The Condado Plaza Hilton

Everyone (57) Couples (248) Business (21) Family (60) Friends (68) Other (32)
5
Everyone

Pool concierge never had towels. Pasta from cafe caribe was terrible.

By on Apr 24, 2017

4
Everyone

Small bathroom door barely opens without hitting the toilet... outside pool bar only stays open until 9 when pool is open 24 hours ????

By on Apr 24, 2017

4

great hotel but expensive...

Everyone

The hotel is great BUT the patrking is not included, I paid 17 dollars a night for parking PLUS hotel fees PLUS a government tax.. it was expensive and breakfast was not included either.. YOu spent a lot of money on just the view and the bed...

By on Apr 23, 2017

3

average hotel

Everyone

My boyfriend and I stayed mid April 2017 for a 5-day get away. I upgraded the room to junior suite from king room about a week after my initial purchase of the package (which an Orbitz representative suggested; I called to confirm my reservation and ended up upgrading). Upon arrival, the champagne and roses I ordered were set up beautifully and the room was nothing too special but moderately clean. But I was very unimpressed with the view, if I had known that for the next 5 days I'd be staring at an abandoned hotel to my right and a run down hotel to my left, with an extremely minimal view of the water, I wouldn't have booked. I called several times to ensure that I'd have a beautiful view. The "city view" is of run down hotels across from the plaza. The "balcony" isn't truly a balcony, seeing as though you can only walk out about a foot. Once we arrived, the staff were very unhelpful and almost "matter-of-fact" about everything. I would've spent my money elsewhere or tried the sister hotel "Caribe Hilton" indefinitely. Not an experience I recommend.

By , from M on Apr 19, 2017

2

pics are deceiving, beach is public, disappointing

Everyone

Don't let the name Hilton fool you! The joke is on you.Outdated hotel. Bed wasn't a king, but a queen mattress on a king platform. Staff not helpful at all. Concierges are social, but useless as far as helping guest.Food overpriced.No microwaves in rms. Front desk staff,not at all accommodating. Waste of money and time. Orbitz, I'm disappointed.

By , from Groton,CT on Apr 18, 2017

4

convenient location

Everyone

Overall, the experience was fine. Staff friendly and helpful, facilities were very adequate, and good proximity to Old San Juan. Watch all of your receipts carefully. PR seems to be prone to be overcharging (even at the hotel).

By , from Connecticut on Apr 16, 2017

5

great location to stay!

Everyone

Was an amazing stay here. Everyone was nice and was very comfortable.

By , from New Jersey on Apr 11, 2017

4

nice and clean

Everyone

everything is so expensive especial if a person decide to eat at the hotel

By on Apr 11, 2017

4
Everyone

Had such and amazing time ❤️ Everything was amazing ! Can't wait to visit again

By on Apr 8, 2017

2

disappointing stay

Everyone

There is no questions this is a beautiful hotel but my experience with them was not so good. We could not get into our room for 2.5 hrs after check-in time and the room we were placed in was not what I had reserved. I brought my concerns and issues to the staffs attention who did not appear to understand why I was unsatisfied. I feel this is unacceptable service especially with the amount of money paid to stay there.

By on Mar 31, 2017