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The Condado Plaza Hilton

4.0 out of 5.0

Recent guest reviews

I had a wonderful experience, they definitely try to accommodate you in many ways. The location is near to everything and I loved the privacy of the beach.

I highly recommend this hotel to anyone going to San Juan. The location is great and the hotel itself is beautiful and it sits right on the beach. Loved it.

Really good! Accessible clean and friendly staff. Beach was beautiful, bar and drinks were delicious

Pleasant 3-day stay, beautiful views, good infrastructure, loved the calm lagoon and paddle boarding.

The hotel had a very welcoming staff that helped us with everything from day one . Philippe the first person we met in the hotel managed to help us with the early check in , the room changing , the baggages he made our day after a long exhausting trip. The concierges also were available at any moment for information and suggestions .I think the staff really made our stay more pleasant . The location is good, not really near Old San Juan but if you don't want to walk you can take an Uber for 6-10 $. Overall it was a quiet and comfortable resort so that you could enjoy some days in relax .

Had a great time the hotel was wonderful. The hotel staff was great.

Awesome resort. Nice pools and beach access. Staff at aqua restaurant were terrible except Rosa. She deserves a raise!

Hotel good but does need a little TLC. Staff very nice.

My only bad review is that the rooms didn't have microwaves.

Friendly staff, great view of the beach and great amenities. But the room cleanliness was disappointing. Sheets were dirty and the room was dusty.

The room was all we needed, with two large beds and a balcony to boot. The balcony is great because no one can see what you're doing: reading, drinking, goofing off, falling asleep with a book in your hands, or simply watching the sunset.

I was there for a few days. Enjoyed the pool area and the nearby beach, booked a few trips from the concierge to visit the world's longest zipline (ToroVerde) and the El Yunque rainforest, asked for directions to attractions and change for the bus (0.75 cash only per trip). It is incredibly busy during checkout and checkin, and the staff may seem unfriendly at times. Along with the zipline and the rainforest, Old San Juan, Bioluminiscent Bay, and Flamenco Beach/Culebra are a must!

Nice hotel nice restaurants right inside hotel , clean rooms with ocean views. Had a great experience.

It was a great experience I would definitely go back

Everything for the most part was good. The room was huge, balcony included, and beautiful pools. My only issue is that they need to get new coverings for the outside furniture, new beach chairs, and re-paint the hotel walls everywhere. They all look stained and unpleasant. Also, their wifi sucked. But other than that, beautiful hotel.

Hotel can be updated, rooms better cleaning water pressure was extremely low! July 4th week ,one elevator working. Gym equipment was so rusty hard to work out. There's FEE'S for everything! They charge you for self parking 18.95 per day and valet 25.00 really?! Resort fee as well. Too pricey! Rental car are very sneaky with extra fee's. I'm Puerto Rican but must say it has gotten expensive to visit!

Great staff and clean hotel. Close to attractions and old San Juan. We will return soon.

Calling tomorrow just got home now overlooking my parking bill for the stay in hope it was a mistake over charge hope I get a call from the bill correction tomorrow

Friendly staff except the pool side servers. Excellent housekeeping services. Parking amd resort fee too expensive!!

It was beautiful .. close to the beach .. 24 hour swimming pool ... a bunch of cool places to eat .. they had a bar in the swimming pool .. a lot of cool stuff for kids it was just amazing I had so much fun planning to go back very soon

999 Ashford Avenue San Juan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • 4 outdoor pools
  • 24-hour fitness center

Located in Condado, The Condado Plaza Hilton is adjacent to Condado Beach and within a 10-minute walk of other popular attractions like Parque La Ventana al Mar. This 572-room, 4-star resort welcomes guests with 4 outdoor pools, 5 restaurants, and a 24-hour fitness center. Centrally located in San Juan, the resort is also a short walk from Sixto Escobar Stadium and Fort San Jeronimo.


Dining

Relish the international cuisine at Pikayo, one of 5 onsite restaurants. You can get a quick energy boost at the 2 coffee shops/cafés. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 11:30 AM.


Rooms

The Condado Plaza Hilton's 572 air-conditioned rooms provide free local calls, laptop-compatible safes, and ironing boards. 32-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Rooms also include desks.


Property features

The Condado Plaza Hilton features 4 outdoor pools, a children's pool, and a 24-hour fitness center. Valet parking is available for USD 25.65 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include an outdoor tennis court, free WiFi in public areas, and 19 meeting rooms.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Deluxe Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for The Condado Plaza Hilton

Everyone (85) Couples (248) Business (21) Family (60) Friends (68) Other (32)
4
Everyone

I had a wonderful experience, they definitely try to accommodate you in many ways. The location is near to everything and I loved the privacy of the beach.

By , from Brooklyn,NY on Sep 20, 2017

5

beautiful hotel right on the beach!

Everyone

I highly recommend this hotel to anyone going to San Juan. The location is great and the hotel itself is beautiful and it sits right on the beach. Loved it.

By , from Jacksonville, FL on Sep 18, 2017

5
Everyone

Really good! Accessible clean and friendly staff. Beach was beautiful, bar and drinks were delicious

By on Sep 9, 2017

4
Everyone

Pleasant 3-day stay, beautiful views, good infrastructure, loved the calm lagoon and paddle boarding.

By , from New York on Sep 6, 2017

4

nice hotel , friendly staff ,good location

Everyone

The hotel had a very welcoming staff that helped us with everything from day one . Philippe the first person we met in the hotel managed to help us with the early check in , the room changing , the baggages he made our day after a long exhausting trip. The concierges also were available at any moment for information and suggestions .I think the staff really made our stay more pleasant . The location is good, not really near Old San Juan but if you don't want to walk you can take an Uber for 6-10 $. Overall it was a quiet and comfortable resort so that you could enjoy some days in relax .

By , from New York ,NY on Aug 14, 2017

4

clear sailing

Everyone

Had a great time the hotel was wonderful. The hotel staff was great.

By , from phila, PA on Aug 13, 2017

5

walking distance to everything.

Everyone

Awesome resort. Nice pools and beach access. Staff at aqua restaurant were terrible except Rosa. She deserves a raise!

By , from new york, NY on Aug 12, 2017

4
Everyone

Hotel good but does need a little TLC. Staff very nice.

By , from Manchester, NH on Aug 10, 2017

5

great hotel & next to everything!

Everyone

My only bad review is that the rooms didn't have microwaves.

By , from Jacksonville, FL on Aug 8, 2017

4

close to the beach

Everyone

Friendly staff, great view of the beach and great amenities. But the room cleanliness was disappointing. Sheets were dirty and the room was dusty.

By on Aug 7, 2017