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Hotel La Alhondiga

3.0 out of 5.0

Recent guest reviews

This hotel is very run down. Location: close to Puebla's zócalo but on a passage. It is very noisy. Lots of groups of your people wondered around the colonial patio and shout at each other. If you have one of the rooms with balcony seeing the passage you will have the visit of vendors who put the music very loud in the early morning and the bells of the catedral every hour! The rooms are claustrophobic and uncomfortable. Mine was so tiny that the bed was against the wall and there was no space to sit anywhere. There is nowhere to hang your clothes either. Breakfast is not good. The BEST THING IS THE FRIENDLY STAFF who will try hard to accommodate your needs. Unfortunately this is not enough to run a hotel properly. See the photos!

I stayed here with my boyfriend for New Years. We were quite disappointed with the hotel. I think it is quite expensive for what you get. The room was really tiny which was okay but the bathroom was too small. The toilet was facing the wall and the space between the toilet and the wall was so small that we had to sit from the side on the toilet (not very comfortable). Everything also got wet when we showered because the bathroom was so tiny. The women in the reception were really nice but the guys very rude. There was so much noise in the hotel (lots of big families with kids). You could hear everything through the walls. The "included" breakfast was a joke. it was a plate with 5 small pieces of melon, a cup of coffee and a small glass of very sour orange juice. I wouldn't recommend this place. I am sure you can find something much better at the same price or lower. All the hostels I have stayed at in MX have been better and they have costed a third of the price.

Not fresh not okay!!! Buffet 70 pesos. We did not want to eat the main course and we left. They wanted us to pay 60 for a soup and a salat buffet that was the worst I have ever had! I would strongly advice people NOT to go there!

A rather quirky place, with the huge walkways, from which the rooms led off from. The rooms were large, comfortable bed, clean ensuites. Where we were it was quiet at night, others said it was noisy with other quests walking past. Best part was the location, up an arcade that led directly to the Zocalo, cafes etc. Breakfast was included, but better to go out.

You could not ask for a better location to visit the Historic Centre of Puebla. Unfortunately the hotel, which has so much potential did not live up to expectations. Our room was tiny, the sheets though clean were ripped and the continental breakfast which was included was dreadful.

This hotel is in a great location up an arcade off the main square. It is in a quirky, interesting building, with an inside / outside feel. We had a large room with two double beds. A room with no windows (other than into the internal square) but very quiet; which seems preferable to a noisy room with a view over the square which other reviewers complain about. Bathroom ageing but clean and with new towels, comfortable bed and (in our room) a good Wifi signal that did not lose its connection. A good budget hotel.

The first time, I stayed at this hotel on the very first day it opened. The price was good and its position, right in the passageway that leads to the main square, araused my curiosity. Now I just went back again, but I think that was the last time. First of all, because there are a bunch of new hotels operating in the same area and offering better service, better views and nicer rooms for a cheaper proce. But the main reason not to chose this hotel anymore, is that most of the rooms are inner rooms, so that there is no window or, if there is, you'll just have another window or a wall opposite it. So, unless you really wanna stay right onj the main square and there are no vacancies in the other bunch of hotels in the same position I suggest you look elsewhere.

It's a nice hotel, very clean, it's location is perfect to walk around the churches, zocalo, and "el centro". Unfortunately our room was at the front and we couldn't sleep at all, it was extremely noisy. The room and bathroom are ridiculously small, not comfortable at all! Sorry but we won't stay there again.

This hotel is right on the center of Puebla The price is not to hight and no to low just in the middle The hotels is good for the price The good Location ,location, location The rooms are a little small and the bathroom too(look at the pictures) The bad The wifi is slow and in some parts in the hotel is none of it The free continental breakfast (cafe and fruit only) if you want more food and better go to one of the outside restaurants The rooms don't have extra blankets and it gets chilly at night so just ask for them No refrigerator And the ugly When they ask you if you want window to the street Do Not Get it, the street is very noisy all night and you are opposite to the cathedral

My mother and I stayed at Hotel La Alhondiga for two nights in November 2013. The hotel was not what I expected. I found this hotel after reading some good reviews from other travelers on trip advisor and we were looking for a nice hotel in walking distance to the town square (El Zocalo) in the historic center of Puebla. But instead we got bad customer service, unfriendly restaurant staff, and a terrible night's sleep. Positives: Good location and fair price - these are the only positive things I can say about the hotel. The hotel is located next to El Zocalo, so you have easy access to all the main attractions. But it was very difficult to find the entrance because you actually have to walk with all your luggage a few yards towards a pathway that leads to the hotel's entrance. The price for the hotel is a lot less than what you would pay for other hotels in El Zocalo, but it's cheaper because there are no views of the city since the hotel is housed inside a corridor and does not face any streets. Negatives: The hotel is not elderly or handicapped friendly, so if you or someone in your group fits this description, stay away from this hotel. The entrance to the hotel had a ramp, but it was very steep and mostly used for transporting goods, so anyone with a wheelchair or a walker will have a very hard time getting up. The hotel does have an elevator to the upstairs rooms. The bathrooms are very small and tight. The first night I was there I had no hot water to take a bath. The bathrooms are also not elderly friendly at all. All the bathrooms are built higher than the floor level, so this made it very difficult for my elderly mom to get in and out of the bathroom because there is a huge step you have to walk onto to get into the bathroom. I wish these details would have been made available to us on their website. The rooms do not have any central AC/heating, so depending on the season you stay there, your room might be too warm or in our case, too cold. The room I was given felt more like a prison cell because it was about 100'x100' and had one very small window (see photo below). I had originally reserved two double-bedrooms so we can have some elbow room, but got instead one king size room (my mom's room) and one standard room (mine). I asked the hotel rep that these were not the rooms I reserved online. I was told that the hotel has the right to change our room request depending on availability at check-in. This was ridiculous, because the purpose of making a hotel room reservation, is to make sure you get the room you requested or at least something similar. The hotel still charged us the same room price for the small standard room I was given as if it were the bigger room. Restaurant: The hotel has its own restaurant with the same name. The breakfast that is included with your room price, is nothing more than a fruit cup and orange juice. If you want to eat something else, you have to pay for it. This is more like a "bait and switch" tactic since you are told at check-in that breakfast is included, but when you actually go for breakfast the next morning, you're given nothing more than a cup of fruit and the orange juice and told that if you want to eat something else, you'll have to order from their menu. My mom was too tired to take advantage of the free "breakfast", so I went alone. I was very hungry, so I ordered a french omelette. It took about 30 minutes for my food to be ready! I was very surprised considering that I was the only one there (it was around 9am and the place had already been opened since 8am). I was never told why it took them so long to make my food. Once the food was delivered, the omelette tasted simple. For a 30-minute wait, it should have at least been worth waiting for or I should have been offered a complimentary pastry for keeping me waiting for so long. The reason I gave this hotel a terrible rating were primarily for the following: The same restaurant I ate my breakfast at refused to allow me to take the complimentary breakfast (nothing more than a cup of fruit and orange juice) up to my elderly mom's room. My mom was too tired to make the trip down to the room, so she asked that I take her her complimentary breakfast. When I made this request, the man who spoke to me from behind the counter (probably the restaurant manager) said they don't allow it - that the complimentary breakfast had to be eaten at the restaurant. Again, this was a tactic to get guests to come down and pay for items from their menu. The front desk rep at the hotel had even told me that they could deliver the complimentary breakfast to my mom's room. But in reality, the restaurant was saying the opposite. The restaurant would only deliver items paid for from the menu to the rooms, not the free breakfast. This was absurd!!! It was just a freaking cup of fruit on a plastic cup and they were refusing to allow me to take one to my elderly mom!!! The next huge negative was due to extremely noisy rooms. Because the hotel is part of an old colonial building with high ceilings and hallways, you can hear just about every sound. You can hear the sounds coming from the adjoining rooms. You can hear the conversations from people in the hallways and lobby area. If your room faces the corridor of the pathway to the entrance to the hotel, you can hear the conversations and sounds of people walking along below. The first night we stayed there two drunk men decided to have a conversation about God and politics at 3:30am of the morning. I know this because they were talking way too loud and I could clearly hear every word they were saying. I also speak Spanish. Although they were talking in the central area of the hotel rooms several feet away from my room (see picture below), sounds easily carries in this hotel making it impossible to get a good night's rest. After waiting for half an hour for them to stop talking and retreat, I called the front desk to complain about the noise. The front desk rep (did not get his name) said he would come up and handle it, but he never did. The two drunk men continued their conversation till 6am. My mom who had her room down the hallway from mine said she could also hear them and was also not able to sleep very well because of those two drunk men. I did not and should not have to confront drunk people in a hotel and ask them to be quiet. The hotel staff should have asked those men to please take their conversations downstairs or to their rooms, but instead the hotel staff ignored the problem. Our stay at this hotel was so terrible that my mom and I didn't bother to stay the second night and instead made a new reservation at another hotel. We travel to Puebla each year for the holidays and will definitely never stay at this hotel again. If you value a good night's sleep after a long and tiring day of sight-seeing, don't stay here. If you can sleep through a freight train and don't care about noise, then go ahead and book your room here.

Pasaje Central del Ayuntamiento de Puebla PUE

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Business center

Located in Historic Center, Hotel La Alhondiga is next to Zocalo Square and Poblano de Arte Virreinal Museum. This 50-room, 3-star hotel has free in-room WiFi along with free valet parking and a conference center. It's in central Puebla and also a short walk from Santa Monica Convent and Museum of Religious Art and Street of Candies.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop.


All 50 individually decorated accommodations feature living rooms. 15-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Private yards, ceiling fans, and phones are also standard.

Property features

Hotel La Alhondiga features free WiFi in public areas, a conference center, and a business center. Free valet and self parking are available—or if you're not driving, take the shuttle from the airport to the hotel (available 24 hours) for MXN 250 per vehicle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include express check-in, express check-out, and laundry facilities.

Room options

Standard Double Room

Full 1 | Sleeps 2

Double Room, 2 Double Beds

Full 2 | Sleeps 4

Queen Size

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

30.0% of guests recommend this hotel

Total of 87 reviews